Experts Reviews · Company report
Benjamin Franklin Plumbing of Nashville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Benjamin Franklin Plumbing of Nashville

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of Nashville is better than 89% of leak detection services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of Nashville is better than 88% of leak detection services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 97% of leak detection services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of Nashville is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 30% of leak detection services.D
30

Reviews for your job

Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.

Benjamin Franklin Plumbing of Nashville for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.207
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$500–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$322–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 207 Google reviews tagged “Plumbing pipe repair” · showing 20

G4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Great service!! Jarred was awesome.

Paid $400–600Reasonable pricePlumbing pipe repairFaucet installation+ Punctuality+ Quality+ Professionalism
Betsy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jarrad pinpointed our issues and came back out to repair all of them. He gave us great explanations and timely service. Would recommend again!

Reasonable pricePlumbing pipe repair
JefferyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We had an excellent experience with Benjamin Franklin Plumbing, and especially with our plumber, Chris. We had been dealing with a slow leak around our master shower and were concerned that fixing it might require tearing out the shower pan and potentially turning into a major bathroom repair. Chris took a careful,…

Paid $600–800Great pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Lajuanna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Prompt, courteous and tested the repair multiple times to ensure it was top notch. Thoroughly explained issues, and answered questions. Showed me tips and recommendations for things to keep and eye out for. Also provided a full house plumbing inspection

Paid $600–800Not surePlumbing pipe repair
Burney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Called BF after another company couldn’t get a simple clog un stopped. Technician said he would have no problem clearing the clog. By my choice I Ended up replacing all the cast iron plumbing left in my house at a great price compared to competitors. From Jarred, the first technician to Zachery and his crew doing…

Paid $2,000+Great pricePlumbing pipe repair
BobLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Arrived on time. Great job of explaining options. Was very realistic about options. We got the best outcome because of his solid work and explanation. He worked well with others on the scene as well. Brandon is a great guy and represents the company very well!!! Highly recommend!!!!!!!

Paid $1,000–1,200Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
Larfin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They did a good job. Rerouted intake water cut off valve and pressure reducer from crawlspace to easy access in garage!

Paid $800–1,000Not surePlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fast, friendly, professional service!

Paid $1,000–1,200Great pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Tim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve had Joe come service our houses a handful of times and I can’t imagine a more effective, thorough and straightforward professional in the trade. I’ve requested Joe everytime.

Paid $800–1,000Great pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Ronald9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very efficient, thorough, and courteous service. He was very professional and friendly, rapidly making the repair.

Reasonable pricePlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Replaced lots of cheap “builder grade” plastic stops and a full shower valve replacement install in just 1/2 a day. Outstanding quality and while cost was not insignificant, we are very happy we did it.

Paid $2,000+Reasonable pricePlumbing pipe repairShower repairService not listed
MartyLocal Guide · 636 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jeremy Bales did a great job. He showed Up on a Monday after I called on a Saturday. He was courteous and on time seemed genuinely concerned about the issue. I was having with my outdoor spigot. He brought everything you needed with him and got it done before lunch. I have a subscription to Benjamin Franklin…

Paid $400–600Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

First, your company is the best and only plumbing company I use. Brandon is the best and he taught me some things. Whatever you are paying him it needs to be more. A+A+...

Paid $800–1,000Reasonable pricePlumbing leak detectionPlumbing pipe repair
Mindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Love these guys! Had several projects worked on over the years and won’t trust anyone else.

Plumbing pipe repairDrain cleaning
EliseLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We’ve been customers for over 25 years, and we remain loyal customers because of the excellent service. The crew is extremely knowledgeable, helpful, and kind. They are professional and take care of your property. We trust them implicitly and use them for all of our plumbing needs. Today we had Brandon, and he was fantastic and very efficient.

Plumbing leak detectionPlumbing pipe repairFaucet repair
MichelleLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jessy was thorough, wore his boot covers, left my bathroom clean and very polite! I will definitely use again in the future!

Paid $500–600Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
Dale5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jarrad Bauer was fantastic in solving our problem. He was very professional, extremely knowledgeable, and he was very proficient in replacing a difficult piece of plumbing. He also did it very quickly. I would highly recommend him to anybody that is looking for plumbing assistance!! He would actually deserve more than five stars!

Paid $600–700Reasonable pricePlumbing pipe repairService not listed
ThomasLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was very pleased with our experience with Benjamin Franklin Plumbing. Jarrod arrived right on time. He was courteous and professional. His tools and materials were organized and appeared to be well taken care of. He did not mind that I observed him in action and kept me up to the minute with his progress in…

Paid $600–700Reasonable pricePlumbing pipe repair
jimbo6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jarrad did an amazing job! I was very thankful for the timely and professional work on a Saturday! Will continue to use Benjamin Franklin in the future and request him every time if possible.

Paid $600–700Plumbing pipe repairPlumbing leak repair
DeniseLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Ryan was very professional, knowledgeable and nice - what more could you ask for? We will request his services going forward and we also give him our highest recommendation. Thanks, Ryan, for a job well done!!

Paid $600–700Reasonable pricePlumbing pipe repairService not listed+ Responsiveness+ Punctuality+ Professionalism

Show more plumbing pipe repair reviews (187 more) →

Price

$680+63% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair239$176–$656
Plumbing leak detection231$78–$630
Plumbing pipe repair207$322–$1.1k
Faucet repair179$166–$529
Water heater repair177$78–$466
Drain cleaning155$161–$493
Plumbing leak repair125$227–$807
Water heater installation123$1.2k–$2.5k

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