How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREBenjamin Franklin Plumbing of Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.
Benjamin Franklin Plumbing of Nashville for plumbing pipe repair
Clear ✕All 207 Google reviews tagged “Plumbing pipe repair”
Great service!! Jarred was awesome.
Jarrad pinpointed our issues and came back out to repair all of them. He gave us great explanations and timely service. Would recommend again!
We had an excellent experience with Benjamin Franklin Plumbing, and especially with our plumber, Chris. We had been dealing with a slow leak around our master shower and were concerned that fixing it might require tearing out the shower pan and potentially turning into a major bathroom repair. Chris took a careful,…
Prompt, courteous and tested the repair multiple times to ensure it was top notch. Thoroughly explained issues, and answered questions. Showed me tips and recommendations for things to keep and eye out for. Also provided a full house plumbing inspection
Called BF after another company couldn’t get a simple clog un stopped. Technician said he would have no problem clearing the clog. By my choice I Ended up replacing all the cast iron plumbing left in my house at a great price compared to competitors. From Jarred, the first technician to Zachery and his crew doing…
Arrived on time. Great job of explaining options. Was very realistic about options. We got the best outcome because of his solid work and explanation. He worked well with others on the scene as well. Brandon is a great guy and represents the company very well!!! Highly recommend!!!!!!!
They did a good job. Rerouted intake water cut off valve and pressure reducer from crawlspace to easy access in garage!
Fast, friendly, professional service!
I’ve had Joe come service our houses a handful of times and I can’t imagine a more effective, thorough and straightforward professional in the trade. I’ve requested Joe everytime.
Very efficient, thorough, and courteous service. He was very professional and friendly, rapidly making the repair.
Replaced lots of cheap “builder grade” plastic stops and a full shower valve replacement install in just 1/2 a day. Outstanding quality and while cost was not insignificant, we are very happy we did it.
Jeremy Bales did a great job. He showed Up on a Monday after I called on a Saturday. He was courteous and on time seemed genuinely concerned about the issue. I was having with my outdoor spigot. He brought everything you needed with him and got it done before lunch. I have a subscription to Benjamin Franklin…
First, your company is the best and only plumbing company I use. Brandon is the best and he taught me some things. Whatever you are paying him it needs to be more. A+A+...
Love these guys! Had several projects worked on over the years and won’t trust anyone else.
We’ve been customers for over 25 years, and we remain loyal customers because of the excellent service. The crew is extremely knowledgeable, helpful, and kind. They are professional and take care of your property. We trust them implicitly and use them for all of our plumbing needs. Today we had Brandon, and he was fantastic and very efficient.
Jessy was thorough, wore his boot covers, left my bathroom clean and very polite! I will definitely use again in the future!
Jarrad Bauer was fantastic in solving our problem. He was very professional, extremely knowledgeable, and he was very proficient in replacing a difficult piece of plumbing. He also did it very quickly. I would highly recommend him to anybody that is looking for plumbing assistance!! He would actually deserve more than five stars!
I was very pleased with our experience with Benjamin Franklin Plumbing. Jarrod arrived right on time. He was courteous and professional. His tools and materials were organized and appeared to be well taken care of. He did not mind that I observed him in action and kept me up to the minute with his progress in…
Jarrad did an amazing job! I was very thankful for the timely and professional work on a Saturday! Will continue to use Benjamin Franklin in the future and request him every time if possible.
Ryan was very professional, knowledgeable and nice - what more could you ask for? We will request his services going forward and we also give him our highest recommendation. Thanks, Ryan, for a job well done!!
Benjamin Franklin Plumbing has been a good choice for our plumbing needs. They are professional, very responsive, and Zack and Tyler are very personable and easy to work with. They have been consistently good, thorough, informative, and timely. Highly recommend them!
John Russell done a Great job matching part color and installation.
Jarred was on time, friendly and professional. Identified the problem and fixed it right away. Definitely would use him again.
Called Saturday morning and had numerous options for same day service WITHOUT a premium weekend charge for Saturday. Fairly serious leak in copper pipe in crawl space. Joe located it quickly and made the repair without incident. I can’t say enough good things about these guys.
Zachery and his team did an excellent job routing our pipes throw drywall. Cleaned up afterwards.
Fast and comprehensive service plus he was just a very nice and polite young man. Whatever you are paying him is not enough. He is a great ambassador for your company. 😄
They performed an annual inspection of all plumbing in my home. They have provided service to us in our last four homes. All of the services listed above have been performed and they have installed a tankless water heater and whole house water filtration system. They also provide service to our children in their…
Fred’s experience is unmatched and it only took him less than an hour to find the mysterious water leak that other experts were unable to find. Work was thorough and completed in a timely manner. Highly recommend!
Ryan communicated when he was en rout and showed up on time. I explained my issue and he immediately understood the situation. Offered a great solution and executed the work in a professional and timely manner. Would highly recommend.
John R. Fixed a tricky problem with our bathtub.
Technician Joe Machado is amazing! He is helpful, professional, friendly, knowledgeable, competent, and thorough. He quickly diagnosed the issue and completed the job in a timely manner. He is highly recommended.
thankful for their expertise!!!
Friendly, professional, courteous, and educational. Will definitely call them first, next time we have an issue.
I’m glad that I maintained my service agreement. With the severely cold weather I was shocked that they could get a technician out on the same day, but they did. Austen was fantastic! My pipes had frozen and I had no hot water. Austen thoroughly explained the situation and kept me informed about the repairs. He even…
Graham was outstanding! Great young man on top of being a professional.
I've been with Ben Franklin for MANY years and have always had the BEST experiences. The people they hire are some of the most experienced, genuine, respectful and interesting people I meet. I have to be careful I don't chat so much to distract them, but they're so sociable and kind that I enjoy (contrary to…
John Russell was professional and knowledgeable. He found the problem, repaired my water pipe, and referred me to a professional restoration company.
Gary was very professional and did a great job resolving our plumbing issues! Thank you!
Personable and to the point of what needed to be done
Fixed great and at a reasonable cost
Excellent job done. Very efficient. Very neat and clean . Took a lot of pride in his workmanship.
They took care of my anxiety and answered all my questions. They had to come back and take care of an issue. Everything is fine now. Great job these guys did. Austen Goodman was my plumber and he was the nicest and very helpful to me. I will be wanting Austen for all my work. Very professional and polite young man.
Colton is always friendly & courteous. He explains in detail about the work & makes helpful suggestions. I will always request him as long as he works at Benjamin Franklin.
Always have had a great experience with the Benjamin Franklin team!
Annual review
I always get great quality service from Benjamin Franklin Plumbing. My go-to plumbers for years! Colton does my annual service on my tankless and annual inspection. Colton very quickly figured out where the frozen pipes were during this arctic weather, defrosted them and had hot water running again in no time. When…
We had a great experience with Matthew! He was courteous, kind and explained exactly what he was doing. We have used Benjamin Franklin plumbing for several years and would not think of changing.
Gary did a terrific job fixing our flooding bathroom!!
Just had a plumbing issue resolved. The service was great!
Great job as always. I’ve used Ben Franklin plumbing for a long time. I’ve never had any problems. What I like most is the on time promise. And the technicians are always friendly and helpful. Even on Saturday!
Tanner did a fantastic and professional job with our plumbing issue. He was professional, courteous and a great plumber. We're putting him on speed dial!
10/2023 Edit: We just had Joe come and help us identify an issue and correct it in less than 1 hour! He even took the time to explain what were the potential causes and helped us understand the problem once identified. Benjamin Franklin scores another win! Original Post: Every Benjamin Franklin technician who has…
Technician and company blew the expectations out of the water.. literally! Took the time to explain and answer every question and inform me of things I didn't know . Thanks again !
Brian did an amazing job figuring out some difficult problems with my plumbing. issues. He and his hard working partners made a difficult situation, bearable for me. Thank you Brian
This was the yearly inspection. He checked the bathrooms, outside faucets, clothes washer, drained the water heater (no problem) garbage disposal ( was a little sluggish), determined that the dishwasher leaking was from a bad seal. Great job. Nice and friendly.
Very great employee neal polite and professional.
Tyler did a great job!!! Would gladley recommend him
Franklin is a great company. We’ve used this company for years. Our technician diagnosed and fixed our problems.
We have lived in our 35+-year-old home for 25+ years, and believe me, we have had our share of water and septic issues and have worked with many plumbing companies. Ben Franklin has been our plumber for about the past 15 years. They are courteous and professional, but the most important thing is, they know what…
Very satisfied
We love Benjamin Franklin Plumbing and have been using them for over a year now. We request Quentin every time we have a plumbing issue. He’s honest, trustworthy, and professional. He always goes above and beyond and does the job in a timely manner. He’s also very sweet and patient with my two little ones who watch and ask a lot of questions.
Dakotah is by far the best yet. He was exceptional. He genuinely cares about the customer and the service! Above and beyond. Want him every time we need service. Thanks so much.
Benjamin Franklin is a very good plumbing service. They are professional, reliable and courteous. They also do excellent work!
Gary did plumbing work at my house twice within the past month. On the first visit he cleared drain pipes under my kitchen sink and recommended regular monthly treatment with drain cleaner to prevent future build-up. On the second visit he installed a new garbage disposal. On both days he was prompt, polite, and…
Our plumber Dakota, was very patient and informative. He gave preventative measures to follow to keep systems functioning well. No shortcuts or evasive methods we were very pleased with the timely service and inspection conducted today. FIVE STARS!
I can always depend on BFP. Especially inan emergency like today! Thank. Rhonda Edrington
Ryan worked hard and got what needed to be done taken care of. What absolutely use him again.
I had a main water leak in my garage and this was the first time I used Benjamin Franklin. Neal Daniels was my technician and I could not have been more pleased. He explained what the issue was and let me know what needed to be replaced. He had a strong focus on customer service and I found him to be extremely…
Graham was pleasant all the above and we appreciated him. We will ask for him any further help we might need. Thanks
Matt did a phenomenal job!
We thought that we needed to replace a main water line because of a leak. After more investigation, they discovered it was a toilet valve leak making it a cheaper repair.
Technician was on time and I appreciate that, I felt he listened to my issues, asked appropriate questions, gave me options and let me decide what course to take. The job was done efficiently and Tyler (technician) patiently explained what he did to myself and then to my spouse thoroughly and gave us some best…
I had to have all of my water pipes replaced and Benjamin Franklin Plumbing did a great job. They completed all of the work in 2 days and both technicians (Zach / Chris) were friendly and professional. I would definitely recommend this company!
Very helpful and professional and got the job done. Recommend!
Dakota was very professional, on time, and thorough. He explained patiently his thought process and how he came to his conclusions. We were very pleased with the experience.
We have used Benjamin Franklin Plumbing several times and always been well pleased with their work and service. The most recent job was performed by Tyler P.. He was prompt, professional, did an awesome job in a timely manor and he left everything neat and tidy. We absolutely recommend BFP of Nashville for anything…
Benjamin Franklin plumbing is a great company. We had a pipe problem and they came out the same day. Quentin fixed our pipe replace the faucet and cleaned everything up. Great fast work!
Tyler was efficient and explained/showed me the problems and his work to fix them. He was professional, knowledgeable and pleasant! Thank you
Very responsive and had someone out here quickly. Kind, professional and fairly priced. Will use again.
Great friendly guy🥰
Gary Price was very quick to get onsite despite it being a Sunday night. He was courteous, friendly and thoroughly explained everything. He did a great job and was very efficient.
Great work and courteous!
They fixed the over flow valve in my tub and had time to fix my kitchen sink. All stars will definitely call again when needed!
Gary did excellent work. He kept me informed and explained everything he was doing throughout the day. We had a kind of complex job but Gary worked with our equipment supplier and came up with a solution. I will hire Benjamin Franklin Plumbing for our future commercial plumbing needs.
They were on time, professional and friendly. Additional work needed to be done and I was charged the original cost quoted. He explained things to me and kept me updated of what was going on. Will use them again in the future.
The Ben Franklin plumbers came quickly, knew what the problem was and got the parts to make the repair. Also checked on past issues still under warranty. Ery professional and courteous.
Technician, Quentin, was very knowledgeable, respectful and helpful without trying to upswell us.
Had a great experience with the company. While their competitors had automated systems with 30 minute waits, BF had a real answered the phone right away. They were able to do the service ahead of schedule, and our service technician (Dakota) was friendly and professional and answered all our questions along the way.
I’m so impressed with this company and will definitely use them again. Quentin was a perfect representative for your company, and I just received a comment from my tenant saying that she would recommend him 100%. He was very professional, easy to talk to, and gave excellent explanations.
Recommend, got here fast, fixed it fast…thank you
Ryan Marx was professional and honest. He understood what needed to be fixed and did it in a timely manner. He explained the issues in a way that I would understand it. They left the work area clean when they were done. Excellent technician!
Work was done pleasantly & efficiently.
Excellent service! Explained the problem to me very well and what the costs were for each repair. Will definitely be using them again!
Tyler was knowledgeable and courteous and fixed our issue
The technician Graham is very knowledgeable, quick and professional he answered all my questions and offered tips on how to maintain my household system.
They were very professional and helpful on the phone, and even got a technician to us 4 hours earlier than their quoted time (called and asked first). Quentin was knowledgeable, quick, helpful, and walked me through the repair steps, and kept me updated when the issue turned out to be more than expected. I will…
Have used Benjamin Franklin for years. Very professional, show up on time, jobs are done quickly and professionally. They installed and have been maintaining our tankless water heater. Very reliable and have never had an issue with getting a service appointment scheduled. In my mind - a good value for the money.…
We needed a new valve for our dishwasher as the old one fell apart. The job was finished less than 4 hours after my initial call. Colton was quick, professional, and polite.
Very professional, on time and informative
On time, polite, professional, experienced, not inexpensive. Would highly recommend
Super professional, knowledgeable.
The guys from Benjamin Franklin were awesome! Very professional, AND my dogs loved them. :-)
Responded to an issue with my main water line. Was timely, professional, courteous, and performed the job well. Everything went just as expected. I will continue to use Benjamin Franklin plumbing.
Outside faucet bursted and got stuck in the wall. It was a tough job, but he did it professionally!!
John did a great job. Didn't make a mess.
Fixed the problem and pointed out preventative measures we might take for the future. Good Job!
Scott, Jack and their crews were the absolute best! They got all our plumbing needs replaced in an extremely professional manner.
We have been using Benjamin Franklin for years. They are always dependable.
It’s never fun to have plumbing problems but it makes the experience so much better to tolerate when your plumber is efficient, knows his job, and does it quickly and efficiently. Adam did a great job!
About 5 years ago this company installed a new sewer line from the house piping to the city main. They also installed a new water line from the house to the meter. They put in a cleanout pipe too by my house. These guys are SO Professional and don't mind how many questions you ask. Last week I called because the…
Quentin and Joe were extremely thorough, charged us a fair rate due to a new issue and a repair to a previous visit. Both were a pleasure to interact with during their work. They also helped resolve some expected issues with a prior washer install that the washer installers wouldn’t address. We used BF many times…
Jason was phenomenal. Professional, courteous, smart. He was a pleasure to have in the house.
When I called to set up the appointment for a plumber to come fix a leaking pipe in my crawlspace, the office advised that there is a service fee of $69.00 for coming out to the house. I explained that the work would be in my crawl space and wanted the plumber to come prepared with any parts and equipment needed.…
Great company, they have serviced my home for 5 years now.
Highly professional, courteous and took the time to fix the problem the right way. HONEST. Would use Ryan Marx’s services at Benjamin Franklin again any day!
Water line broke in the front yard, I expected several days of digging but Bryson went right to the spot, dug and repaired it all, filled the hole back in and there’s almost no sign that he was there. Excellent.
Quentin showed up an hour before I expected him which is unheard of today and it sure helped out my day. He was very professional and completely understood what I needed to have done, which was relocating an existing drain pipe for a laundry room deep sink. Not only did he do an excellent job (I'm a very particular…
Incredible company. Jan at the office, Scott in sales and the entire crew of technicians are all top-notch. Incredibly responsive to urgent needs, they do great work and are a pleasure to deal with. I can’t recommend them enough. Huge thanks to Jan for working us in so quickly to their schedule for the urgent needs…
Great Business to deal with! They follow up on their commitments. Their rep, Quentin Duane did a great job, punctial, precise, and professional, awesome company.
Replaced kitchen 2 inch black drain pipe with 2 inch PVC schedule 40. Joe was very professional and very knowledgeable. Joe also has a great customer service turn about him. He did a great and good job all the way around. You should be very happy to have him on your team!! Thanks, Henry
John did a fantastic job in diagnosing where the problem was and fixed it.
Ryan knew his stuff and did a great job!
Seriously, I can't be superlative enough about our experience with these guys. From start to finish, we received excellent service. We had to have our whole house replumbed which is definitely no small lift. Fortunately, the folks from Ben Franklin were extremely helpful in this process. From start to finish, we…
We were very pleased with Colton at Benjamin Franklin Plumbing. We called Benjamin Franklin based on other Facebook recommendations & we had called to get a second opinion because a different plumber said all the pipes in our bathroom were installed incorrectly. Colton came out & said the pipes were installed…
Quintin did a fantastic job! This is our 3rd time to use Benjamin Franklin Plumbing. I was advised of the work to be done and the price for the work before any tool was lifted. Clear and precise pricing. All the work was completed and explained following the work. The technicians were professional, clean and…
The Technician, Chris boon, did a great job , very knowledgable and professional. He was awesome, I will request him every time.
Chris stayed with it, found the problem, and fixed it; what else can you ask for?
I called at 7 am and Ryan was at my house by 8:30. He quickly identified the issue and was upfront with what the process would be and how much it would cost. He was friendly and professional, and the issue was resolved by the time he left. This was the second plumber I called over the course of 4 days, thinking…
Really like the job performance and ability to communicate well. Would recommend without pause
Colton was a wonderful communicator, professional, a skilled technician, problem solver, patient, and personable. He’s my go to now.
Eric installed a new water heater. (I did not see Eric listed when the survey asked me to choose my technician). Eric was professional, courteous, and did a great job.
I had a sink that was rusted falling out with the pipes and basket drains they came early, fixed it, gave suggestions, and were down heading onto his next call in an hour. I was very impressed. He made sure to show me the part that was damaged that he couldn't make work. I highly recommend this company.
Chris Boone was FANTASTIC!!! He had to stay longer than expected due to some unexpected issues that come along with an old house and plumbing. He was so nice about it and never showed any frustration and although I was frustrated with the way the house wasn't taken care of prior to our purchase, he offered the…
Gary from Benjamin Franklin was thorough and professional. He repaired everything requested and found a leak in a wall and repaired it very quickly. We don’t use anyone else for plumbing.
Daniel was fantastic once again. Extremely professional and knows his stuff!
Ben Franklin is responsive, honest, and affordable. Excellent in all regards. They are professionals that are a pleasure to work with!
Benjamin Franklin is amazing! Gary Price was my representative that came out to help me find a mysterious leak that was very hard to find and Gary gave me new plans to install new piping with correct materials to have better plumbing through both houses here. Outstanding work and i will definitely be calling them…
Ben was excellent! He was kind, courteous, knowledgeable and all that at the end of a long day. Would love for him to do all our services. Job well done.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 239 | $176–$656 |
| Plumbing leak detection | 231 | $78–$630 |
| Plumbing pipe repair | 207 | $322–$1.1k |
| Faucet repair | 179 | $166–$529 |
| Water heater repair | 177 | $78–$466 |
| Drain cleaning | 155 | $161–$493 |
| Plumbing leak repair | 125 | $227–$807 |
| Water heater installation | 123 | $1.2k–$2.5k |
