How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREBenjamin Franklin Plumbing of Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.
Benjamin Franklin Plumbing of Nashville for plumbing pipe repair
Clear ✕All 207 Google reviews tagged “Plumbing pipe repair” · showing 60
Great service!! Jarred was awesome.
Jarrad pinpointed our issues and came back out to repair all of them. He gave us great explanations and timely service. Would recommend again!
We had an excellent experience with Benjamin Franklin Plumbing, and especially with our plumber, Chris. We had been dealing with a slow leak around our master shower and were concerned that fixing it might require tearing out the shower pan and potentially turning into a major bathroom repair. Chris took a careful,…
Prompt, courteous and tested the repair multiple times to ensure it was top notch. Thoroughly explained issues, and answered questions. Showed me tips and recommendations for things to keep and eye out for. Also provided a full house plumbing inspection
Called BF after another company couldn’t get a simple clog un stopped. Technician said he would have no problem clearing the clog. By my choice I Ended up replacing all the cast iron plumbing left in my house at a great price compared to competitors. From Jarred, the first technician to Zachery and his crew doing…
Arrived on time. Great job of explaining options. Was very realistic about options. We got the best outcome because of his solid work and explanation. He worked well with others on the scene as well. Brandon is a great guy and represents the company very well!!! Highly recommend!!!!!!!
They did a good job. Rerouted intake water cut off valve and pressure reducer from crawlspace to easy access in garage!
Fast, friendly, professional service!
I’ve had Joe come service our houses a handful of times and I can’t imagine a more effective, thorough and straightforward professional in the trade. I’ve requested Joe everytime.
Very efficient, thorough, and courteous service. He was very professional and friendly, rapidly making the repair.
Replaced lots of cheap “builder grade” plastic stops and a full shower valve replacement install in just 1/2 a day. Outstanding quality and while cost was not insignificant, we are very happy we did it.
Jeremy Bales did a great job. He showed Up on a Monday after I called on a Saturday. He was courteous and on time seemed genuinely concerned about the issue. I was having with my outdoor spigot. He brought everything you needed with him and got it done before lunch. I have a subscription to Benjamin Franklin…
First, your company is the best and only plumbing company I use. Brandon is the best and he taught me some things. Whatever you are paying him it needs to be more. A+A+...
Love these guys! Had several projects worked on over the years and won’t trust anyone else.
We’ve been customers for over 25 years, and we remain loyal customers because of the excellent service. The crew is extremely knowledgeable, helpful, and kind. They are professional and take care of your property. We trust them implicitly and use them for all of our plumbing needs. Today we had Brandon, and he was fantastic and very efficient.
Jessy was thorough, wore his boot covers, left my bathroom clean and very polite! I will definitely use again in the future!
Jarrad Bauer was fantastic in solving our problem. He was very professional, extremely knowledgeable, and he was very proficient in replacing a difficult piece of plumbing. He also did it very quickly. I would highly recommend him to anybody that is looking for plumbing assistance!! He would actually deserve more than five stars!
I was very pleased with our experience with Benjamin Franklin Plumbing. Jarrod arrived right on time. He was courteous and professional. His tools and materials were organized and appeared to be well taken care of. He did not mind that I observed him in action and kept me up to the minute with his progress in…
Jarrad did an amazing job! I was very thankful for the timely and professional work on a Saturday! Will continue to use Benjamin Franklin in the future and request him every time if possible.
Ryan was very professional, knowledgeable and nice - what more could you ask for? We will request his services going forward and we also give him our highest recommendation. Thanks, Ryan, for a job well done!!
Benjamin Franklin Plumbing has been a good choice for our plumbing needs. They are professional, very responsive, and Zack and Tyler are very personable and easy to work with. They have been consistently good, thorough, informative, and timely. Highly recommend them!
John Russell done a Great job matching part color and installation.
Jarred was on time, friendly and professional. Identified the problem and fixed it right away. Definitely would use him again.
Called Saturday morning and had numerous options for same day service WITHOUT a premium weekend charge for Saturday. Fairly serious leak in copper pipe in crawl space. Joe located it quickly and made the repair without incident. I can’t say enough good things about these guys.
Zachery and his team did an excellent job routing our pipes throw drywall. Cleaned up afterwards.
Fast and comprehensive service plus he was just a very nice and polite young man. Whatever you are paying him is not enough. He is a great ambassador for your company. 😄
They performed an annual inspection of all plumbing in my home. They have provided service to us in our last four homes. All of the services listed above have been performed and they have installed a tankless water heater and whole house water filtration system. They also provide service to our children in their…
Fred’s experience is unmatched and it only took him less than an hour to find the mysterious water leak that other experts were unable to find. Work was thorough and completed in a timely manner. Highly recommend!
Ryan communicated when he was en rout and showed up on time. I explained my issue and he immediately understood the situation. Offered a great solution and executed the work in a professional and timely manner. Would highly recommend.
John R. Fixed a tricky problem with our bathtub.
Technician Joe Machado is amazing! He is helpful, professional, friendly, knowledgeable, competent, and thorough. He quickly diagnosed the issue and completed the job in a timely manner. He is highly recommended.
thankful for their expertise!!!
Friendly, professional, courteous, and educational. Will definitely call them first, next time we have an issue.
I’m glad that I maintained my service agreement. With the severely cold weather I was shocked that they could get a technician out on the same day, but they did. Austen was fantastic! My pipes had frozen and I had no hot water. Austen thoroughly explained the situation and kept me informed about the repairs. He even…
Graham was outstanding! Great young man on top of being a professional.
I've been with Ben Franklin for MANY years and have always had the BEST experiences. The people they hire are some of the most experienced, genuine, respectful and interesting people I meet. I have to be careful I don't chat so much to distract them, but they're so sociable and kind that I enjoy (contrary to…
John Russell was professional and knowledgeable. He found the problem, repaired my water pipe, and referred me to a professional restoration company.
Gary was very professional and did a great job resolving our plumbing issues! Thank you!
Personable and to the point of what needed to be done
Fixed great and at a reasonable cost
Excellent job done. Very efficient. Very neat and clean . Took a lot of pride in his workmanship.
They took care of my anxiety and answered all my questions. They had to come back and take care of an issue. Everything is fine now. Great job these guys did. Austen Goodman was my plumber and he was the nicest and very helpful to me. I will be wanting Austen for all my work. Very professional and polite young man.
Colton is always friendly & courteous. He explains in detail about the work & makes helpful suggestions. I will always request him as long as he works at Benjamin Franklin.
Always have had a great experience with the Benjamin Franklin team!
Annual review
I always get great quality service from Benjamin Franklin Plumbing. My go-to plumbers for years! Colton does my annual service on my tankless and annual inspection. Colton very quickly figured out where the frozen pipes were during this arctic weather, defrosted them and had hot water running again in no time. When…
We had a great experience with Matthew! He was courteous, kind and explained exactly what he was doing. We have used Benjamin Franklin plumbing for several years and would not think of changing.
Gary did a terrific job fixing our flooding bathroom!!
Just had a plumbing issue resolved. The service was great!
Great job as always. I’ve used Ben Franklin plumbing for a long time. I’ve never had any problems. What I like most is the on time promise. And the technicians are always friendly and helpful. Even on Saturday!
Tanner did a fantastic and professional job with our plumbing issue. He was professional, courteous and a great plumber. We're putting him on speed dial!
10/2023 Edit: We just had Joe come and help us identify an issue and correct it in less than 1 hour! He even took the time to explain what were the potential causes and helped us understand the problem once identified. Benjamin Franklin scores another win! Original Post: Every Benjamin Franklin technician who has…
Technician and company blew the expectations out of the water.. literally! Took the time to explain and answer every question and inform me of things I didn't know . Thanks again !
Brian did an amazing job figuring out some difficult problems with my plumbing. issues. He and his hard working partners made a difficult situation, bearable for me. Thank you Brian
This was the yearly inspection. He checked the bathrooms, outside faucets, clothes washer, drained the water heater (no problem) garbage disposal ( was a little sluggish), determined that the dishwasher leaking was from a bad seal. Great job. Nice and friendly.
Very great employee neal polite and professional.
Tyler did a great job!!! Would gladley recommend him
Franklin is a great company. We’ve used this company for years. Our technician diagnosed and fixed our problems.
We have lived in our 35+-year-old home for 25+ years, and believe me, we have had our share of water and septic issues and have worked with many plumbing companies. Ben Franklin has been our plumber for about the past 15 years. They are courteous and professional, but the most important thing is, they know what…
Very satisfied
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 239 | $176–$656 |
| Plumbing leak detection | 231 | $78–$630 |
| Plumbing pipe repair | 207 | $322–$1.1k |
| Faucet repair | 179 | $166–$529 |
| Water heater repair | 177 | $78–$466 |
| Drain cleaning | 155 | $161–$493 |
| Plumbing leak repair | 125 | $227–$807 |
| Water heater installation | 123 | $1.2k–$2.5k |
