How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREBenjamin Franklin Plumbing of Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.
Benjamin Franklin Plumbing of Nashville for toilet installation
Clear ✕All 66 Google reviews tagged “Toilet installation” · showing 60
Jarrad & his partner were exceptional. Always get prompt and great service from friendly & knowledgeable plumbers. You can rest assured job will always be done right.
Joe has done work for us in the past, so hiring him again was an easy choice. He is personable, reliable, on time and respectful. He does a great job and doesn’t oversell you on things you do not need. Highly recommend!
Great company. I have used them for 10 years now.
Brandon Perry great job !! My wife and I recently had a drain concern at our primary residence, we reached out to Benjamin Franklin Plumbing, and it was easy to schedule a visit from one of their teammates on the same day. We had the privilege of working with Brandon Perry from, Benjamin Franklin Plumbing, And he…
Jarrad was extremely detailed with explaining issues he recommended be repaired or replaced. He worked nonstop for over 5 hours fixing everything.
They performed an annual inspection of all plumbing in my home. They have provided service to us in our last four homes. All of the services listed above have been performed and they have installed a tankless water heater and whole house water filtration system. They also provide service to our children in their…
Great service. He was very professional and replaced a leaking toilet and worn out part causing a drip from the shower head.
Best customer service around. Techs are knowledgeable, polite and efficient! Reasonable pricing and prompt service! Been using BF since 2017 and never disappointed!!!! HIGHLY RECOMMEND
They took care of my anxiety and answered all my questions. They had to come back and take care of an issue. Everything is fine now. Great job these guys did. Austen Goodman was my plumber and he was the nicest and very helpful to me. I will be wanting Austen for all my work. Very professional and polite young man.
John R. did a fantastic job! Replaced 3 toilets, installed 2 new bathroom faucets, and fixed a leaky outside hydrant. Will definitely use Ben Franklin again.
Ryan has helped us out before, and as always, he was very friendly and efficient and our garbage disposal is working again. Great job. UPDATE: We had another service, this time with Quentin and he was also very friendly and efficient and got our shower working, even when it was difficult to find a part. We are…
Dakota was excellent!!!!
Colton and Graham (I think?) were on time, professional, clear in their explanations of the service and the cost, thorough, and efficient. They also showed a great sense of humor and personality as they went about their business. Excellent service! Update: Had a clogged garbage disposal a year later, Joe came out…
Great staff. Easy to understand pricing. Good warranty.
Ryan did an excellent and thorough inspection of all my plumbing. I would recommend him to anyone.
Always a good experience.
We have lived in our 35+-year-old home for 25+ years, and believe me, we have had our share of water and septic issues and have worked with many plumbing companies. Ben Franklin has been our plumber for about the past 15 years. They are courteous and professional, but the most important thing is, they know what…
Graham was pleasant all the above and we appreciated him. We will ask for him any further help we might need. Thanks
Matt did a phenomenal job!
Great experience with Benjamin Franklin every time I have used them.
Colton and Matt both came to install our new toilet. They were extremely knowledgeable and were very informative and very easy to work with. They explained everything as they were taking out our old toilet and installing the new toilet. Had more issues than we expected, and they took care of everything. Will…
Incredible work!!!
Great job! Fast response and very thorough work.
John was excellent and was very efficient in getting my repair done! I recommend him 10/10, thank you!
Repaired a prior job that was messed up. Graham was great and quick and professional.
Easy and kind/ was there quicker than I anticipated, which was a blessing!
High quality service. Ryan was excellent.
Rather unfortunately had two major plumbing issues in a week (completely separate problems), and each time Benjamin Franklin provided quick and efficient service. You have a customer for life!
Ben did an outstanding job. Great customer service, very happy with the results.
Very happy with the professionalism and experience with Benjamin Franklin and Joe the technician. Joe took the time to talk to me about all the plumbing issues and explained it in layman's terms. Thank you!
Colton was my service technician and he was outstanding. He was professional, helpful and a pleasure to work with. I will recommend Ben Franklin plumbing to all my friends and family.
I had horrible experience with Benjamin Franklin Plumbing. Firstly, their plumber tried to fool the customers and over charged me. According to common practice and our telephone conversation with their receptionist, they should not charge service fee if I decided to use their service. However, the plumber added…
Chris prepared us with our options before getting started and was exceptionally knowledgeable about the services and tools used for the project. He used all safety precautions during his visit with us, face mask, shows covers, runner gloves etc. He installed our toilets extremely fast and efficiently. We were so…
Quentin and Joe were extremely thorough, charged us a fair rate due to a new issue and a repair to a previous visit. Both were a pleasure to interact with during their work. They also helped resolve some expected issues with a prior washer install that the washer installers wouldn’t address. We used BF many times…
Ryan was great! He seated a toilet for me and left the area clean. I have used this company for years. You can check all the boxes for excellence when you use this company!
I have used them in the past and have been very satisfied with their work. Technicians have been excellent, courteous, and professional.
Thank you Ryan for helping us again! Always thorough. Always friendly. Always tidy. I have confidence in your service. Glad we know who to call when or if we have a real emergency. Thanks.
Tyler was very professional and did a very good job in a short period of time for the tasks we needed to have done!
I will definitely call Benjamin Franklin for all my plumbing needs! Faye Stratton
Erik did an outstanding job. Responsive, spoke well of his company, cleaned up after job, and listened to this old gal ramble the whole time he was here. (Same dependable service) Explained everything. Very knowledgeable. Have used before numerous times and will use again if needed. Ty, B.F.
Alex quickly diagnosed and remedied with a new toilet and a discount on prior service! Very professional.
Incredible company. Jan at the office, Scott in sales and the entire crew of technicians are all top-notch. Incredibly responsive to urgent needs, they do great work and are a pleasure to deal with. I can’t recommend them enough. Huge thanks to Jan for working us in so quickly to their schedule for the urgent needs…
Prompt response for an emergency toilet breakdown issue. Coordinated necessary clean up and repairs and installed a new toilet. Very professional and pleased with their work.
Professional
Quintin did a fantastic job! This is our 3rd time to use Benjamin Franklin Plumbing. I was advised of the work to be done and the price for the work before any tool was lifted. Clear and precise pricing. All the work was completed and explained following the work. The technicians were professional, clean and…
Chris did a great job, very professional and prompt. Have been using Ben Franklin for years and will continue to do so. Great service, and they stand behind their work.
Extremely professional and quick with high quality. Will use again.
Excellent reliable quick service. Never a problem with these guys. Thank you.
Love this company. On time, great communicators, fair prices and fast work.
Chris Boone was FANTASTIC!!! He had to stay longer than expected due to some unexpected issues that come along with an old house and plumbing. He was so nice about it and never showed any frustration and although I was frustrated with the way the house wasn't taken care of prior to our purchase, he offered the…
Zach did a great job and is a great asset to your company. I highly recommend Benjamin Franklin plumbing.
Benjamin Blake has always been great: very professional, attentive to details, and thorough in everything that he does. Performing an annual inspection, he pointed out several areas that needed attention and offered solutions. He listened to our concerns and took great care to fix everything. We recommend him and the company highly.
Great job.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 239 | $176–$656 |
| Plumbing leak detection | 231 | $78–$630 |
| Plumbing pipe repair | 207 | $322–$1.1k |
| Faucet repair | 179 | $166–$529 |
| Water heater repair | 177 | $78–$466 |
| Drain cleaning | 155 | $161–$493 |
| Plumbing leak repair | 125 | $227–$807 |
| Water heater installation | 123 | $1.2k–$2.5k |
