Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing of Nashville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Benjamin Franklin Plumbing of Nashville

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews

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Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of Nashville is better than 89% of leak detection services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of Nashville is better than 88% of leak detection services.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 97% of leak detection services.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of Nashville is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of Nashville is better than 30% of leak detection services.D
30

Reviews for your job

Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.

Benjamin Franklin Plumbing of Nashville for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.244
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$656
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 244 Google reviews tagged “Toilet repair” · showing 20

Marc1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★

The price was way to high for the repairs needed.

Paid $800–1,000OverpricedToilet repairFaucet repair
Kristine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Great service as always, this time within just two hours. Can't beat this company - always friendly and professional.

Paid $400–600Great priceToilet repairFaucet repair
Ann12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

You can’t go wrong with Benjamin Franklin plumbing!!! Always a supreme job!!

Paid $1–200Great priceToilet repair
Christy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Jessy went above and beyond in taking care of us. He thought outside the box, made calls for more input, had Benjamin Franklin make a delivery to us while he was there... great attitude, excellent work. THANK YOU SO MUCH!

Paid $1,400–1,600Reasonable priceToilet repair
Sherie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I have used Benjamin Franklin plumbing for several years now, and I am always pleased with the high-quality of service I receive. To a technician, they have been courteous, with high knowledge of their trade and what can and cannot be done (I asked if an outdoor faucet could be moved and the tech explained why it…

Paid $200–400Great priceToilet repairWater heater installationPlumbing leak detection
JohnLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The technician was courteous & efficient.

Paid $400–600Not sureToilet repair
EmilyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

John Russell was wonderful! Knowledgeable, professional, and patient with my questions! I’m so happy to have a great plumber I can call when I need it!

Toilet repair+ Responsiveness+ Punctuality+ Quality
Kristen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

came the same day we called. john was courteous and explained what was going on. service finished the same day.

Paid $1–200Reasonable priceToilet repair
Brenda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very knowledgeable and explained everything

Plumbing leak detectionPlumbing leak repairFaucet repair+ Quality+ Value
Ron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Professional in every respect. Answered fully all questions. All around pleasant experience.

Paid $200–400Reasonable priceToilet repair+ Responsiveness+ Punctuality+ Quality
Jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ryan was professional and courteous. He tackled a difficult job and worked until it was completed.

Toilet repairSewer cleaningSump pump repair
Molly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Exceptional service ~ very happy with our experience!

Paid $800–1,000Reasonable priceToilet repair+ Responsiveness+ Punctuality+ Quality
Jimmy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Graham was very friendly and professional. He made it to my house in minutes after I called and did everything needed. Highly recommend Graham and Ben Franklin

Paid $1,000–1,200Reasonable pricePlumbing leak detectionService not listed
Caleb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Showed up on time and did excellent work, would highly recommend

Paid $400–600Reasonable priceToilet repair
Bob5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Chris is an excellent plumber. Ben Franklin (Barnes Plumbing) has handled our plumbing work for 25 years and they are always dependable and excellent. Great service.

Paid $400–600Reasonable priceToilet repairService not listed
Joy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We’ve been a Benjamin Franklin customer for years. Always pleased with their service!

Paid $200–400Reasonable priceToilet repair
Colleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ryan did an awesome job today!

Paid $400–600Not sureToilet repair
Brenda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jessie was right on time and completed the work efficiently!

Paid $1–200Great priceToilet repair
JoeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

John did a great job.

Paid $400–600Reasonable priceToilet repair
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Chris did a great job rebuilding our toilet . He has a very positive attitude and was good to work with. Very polite

Paid $400–600Reasonable priceToilet repair+ Value

Show more toilet repair reviews (224 more) →

Price

$680+63% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 68%Overpriced 6%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair239$176–$656
Plumbing leak detection231$78–$630
Plumbing pipe repair207$322–$1.1k
Faucet repair179$166–$529
Water heater repair177$78–$466
Drain cleaning155$161–$493
Plumbing leak repair125$227–$807
Water heater installation123$1.2k–$2.5k

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