How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%97+13.7Replies to reviews 7%30+2.1Craft & service penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREBenjamin Franklin Plumbing of Nashville
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 3,204 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of Nashville for 8 kinds of job.
Benjamin Franklin Plumbing of Nashville for toilet repair
Clear ✕All 244 Google reviews tagged “Toilet repair” · showing 220
The price was way to high for the repairs needed.
Great service as always, this time within just two hours. Can't beat this company - always friendly and professional.
You can’t go wrong with Benjamin Franklin plumbing!!! Always a supreme job!!
Jessy went above and beyond in taking care of us. He thought outside the box, made calls for more input, had Benjamin Franklin make a delivery to us while he was there... great attitude, excellent work. THANK YOU SO MUCH!
I have used Benjamin Franklin plumbing for several years now, and I am always pleased with the high-quality of service I receive. To a technician, they have been courteous, with high knowledge of their trade and what can and cannot be done (I asked if an outdoor faucet could be moved and the tech explained why it…
The technician was courteous & efficient.
John Russell was wonderful! Knowledgeable, professional, and patient with my questions! I’m so happy to have a great plumber I can call when I need it!
came the same day we called. john was courteous and explained what was going on. service finished the same day.
Very knowledgeable and explained everything
Professional in every respect. Answered fully all questions. All around pleasant experience.
Ryan was professional and courteous. He tackled a difficult job and worked until it was completed.
Exceptional service ~ very happy with our experience!
Graham was very friendly and professional. He made it to my house in minutes after I called and did everything needed. Highly recommend Graham and Ben Franklin
Showed up on time and did excellent work, would highly recommend
Chris is an excellent plumber. Ben Franklin (Barnes Plumbing) has handled our plumbing work for 25 years and they are always dependable and excellent. Great service.
We’ve been a Benjamin Franklin customer for years. Always pleased with their service!
Ryan did an awesome job today!
Jessie was right on time and completed the work efficiently!
John did a great job.
Chris did a great job rebuilding our toilet . He has a very positive attitude and was good to work with. Very polite
Brandon Perry was on time for my appointment. He arrived knowing exactly what was to be serviced and asked if I needed anything else serviced. He was efficient, very knowledgeable, friendly and worked until all was completed. I will request him in the future for any of my plumbing needs.
Jarrad provided very professional and friendly service. It was also a pleasure talking with a fellow veteran.
They did a good job. Rerouted intake water cut off valve and pressure reducer from crawlspace to easy access in garage!
Could not be better
Excellent job by Ryan - - very friendly, knowledgeable and a verycapable plumber! Thanks.
Chris Lewis did a magnificent job. He overcame the problems which kept cropping up. I was fully informed every step of the way. Chris was courteous, professional, and efficient. His visit and work were good value for what we received.
Awesome!!! Fast!
He arrived early and fixed the problem right away! Great plumber service. Highly recommend!
Excellent service. Brandon did excellent work guiding me through an unexpected repair.
Had a massive clog that backed up my whole house. Called on Saturday morning and they had someone out right away. The plumber they sent out was courteous and professional. Very pleased with with them all the way around. I will recommend them to all my friends!
Joe Machado Jr. from Benjamin Franklin arrived on Saturday morning and got to business. He diagnosed the problem quickly and accurately and laid out options. Work was done proffesionaly and efficiently and Joe’s attitude was phenomenal. Highly recommend.
Jessy was very knowledgeable and explained the process and what to expect.
Joe was a very knowledgeable in his profession. He’s been to our home on several occasions and we’re always very pleased with his service.
Brandon is courteous and professional.
Jessy was thorough, wore his boot covers, left my bathroom clean and very polite! I will definitely use again in the future!
Jeremy Bales was great. He did a very good job & was very professional with his work!!
John did a great job! Arrived early, quickly diagnosed the problem, and did the repair! Extremely happy!!
Arrived very shortly after call to company,examined the problem,and repaired it almost immediately
Ryan Marx was fabulous. Took care of all my many needs, and is a congenial man with good people skills. Will ask for him again.
Excellent work! Quickly completed by a very nice technician!
Always on time..most knowledgable...friendly..neat and cost for service very fair. Have been a customer for 20 plus years. Graham was our professional today and he was very thorough and informative. Never have we been disappointed with Ben Franklin 's service. Repaired a toilet and yearly PM. This time replaced 10…
Joe Machado was prompt and excellent. He was informative. of the issues.
Jeremy did a great job and patiently explained everything. Thank you!
I have used this company for years. I would highly recommend them. Today Matt did my entire home inspection and some work on a toilet.
Ryan as always did a great job. Is is a really good plumber and very professional. I always request him.
Kyle and jessee did a great job and answered all my questions.
We came home from Spring Break last night to find that we didn’t have hot water! Not what you want to happen after driving 8 hours and trying to get ready to go back to work the next day. One call to BFP and Ryan to the rescue!!! On a Sunday night no less! Ryan was punctual, professional, thorough and very…
Great and friendly service.
Jessy rebuilt a toilet, replaced a broken exterior faucet, serviced my tankless water heater and did a whole house inspection. He is very professional and does top notch work. I highly recommend Jessy for any plumbing job. I have been a Ben Franklin customer for 25 years and recommend the company for top quality service.
I highly recommend Benjamin Franklin plumbing (and I often do). Joe is very professional with a sense of humor and takes time to make sure things are done properly. He completed several repairs along with our annual inspection. Always a positive experience.
They performed an annual inspection of all plumbing in my home. They have provided service to us in our last four homes. All of the services listed above have been performed and they have installed a tankless water heater and whole house water filtration system. They also provide service to our children in their…
He arrived on time and got the job done. I had only called that afternoon and they came pretty quickly. Our technician was friendly and explained everything he had to do! We love Ben Franklin! We’ve used them for years!
Bryan was fantastic. He evaluated the problem, gave me two options to fix it and was finished in about 45 minutes. Good job!
Joe did a great job. Very service-oriented.
We had service yesterday from Benjamin Franklin Plumbing and "Joe". He was courteous, knowledgable, quick to find the problems and solve them and he had a great sense of humor....it was a delight to have him service our problems.
I always ask for Gary as he is friendly, courteous, thoughtful in his recommendation and through in explanations. He is efficient in his work and I rely on the work being done well the first time The scheduling staff is exceptional as well ... cheerful, helpful, good listeners who efficiently sort through to the…
OMGGGGGGGG!!!!! THEY ARE THE ABSOLUTE BEST!!!!!😘😘💗💗 I called them at 7am. At my house by 9am. Done replacing rusted old bath tub pipes and cleaned up! Didn't track my white carpet at all! And were DONE at 11am! BF y'all ROCK!!!!💯
Graham arrived quickly & had us fixed up in no time! He also made a suggestion for a long term solution without pressuring us to buy something.
Very prompt and friendly.
Good experience with tech very professional
Graham was outstanding! Great young man on top of being a professional.
I've been with Ben Franklin for MANY years and have always had the BEST experiences. The people they hire are some of the most experienced, genuine, respectful and interesting people I meet. I have to be careful I don't chat so much to distract them, but they're so sociable and kind that I enjoy (contrary to…
Colton always does an excellent job. Honest, professional and efficient.
Extraordinary service and professionalism. Higher prices than competitors but I guess you get what you pay for.
He was punctual, knowledgeable, efficient and very customer service oriented. Repair job was performed satisfactorily.
Very pleased
Ryan is an experienced professional who quickly repaired my dripping kitchen faucet. I always request Ryan when I have a plumbing issue. He has installed my water heater, replaced a garbage disposal, fixed running toilets, replaced toilet shut off valves, and repaired several faucets. Call Ben Franklin Plumbing and request Ryan Marx today!
completed all work quickly with clear discussion of each item
Always prompt, good communication & good price. Also honest which is why I keep coming back to them.
Gary was kind and knowledgeable and did a great job!
They took care of my anxiety and answered all my questions. They had to come back and take care of an issue. Everything is fine now. Great job these guys did. Austen Goodman was my plumber and he was the nicest and very helpful to me. I will be wanting Austen for all my work. Very professional and polite young man.
Joe was friendly and did a great job with the installation!
Our toilet was old and in constant need of repair. Ryan replace it with a Toto toilet - works amazingly! Everything is cleaned up perfectly! They are the best!
Graham was very professional, knowledgeable and worth every penny!
Ryan has helped us out before, and as always, he was very friendly and efficient and our garbage disposal is working again. Great job. UPDATE: We had another service, this time with Quentin and he was also very friendly and efficient and got our shower working, even when it was difficult to find a part. We are…
Neil was very professional and explained everything clearly. Highly recommend him.
Great job by Colton and Neal. Very professional. Good communicators and highly competence. Thanks
I have been using them for over 10 years . They have always taken very good care of my problems at a reasonable rate , I would never change !
Arrived on time and took care of all issues promptly. Very happy with service and highly recommend.
Tyler is very professional, knowledgeable, and kind.
Scott was phenomenal! He educated us on EVERYTHING ! And was very knowledgeable & quick to get to us . I’m so glad I made the call! Will definitely be calling again in near future !
John did a great job. Will use in the future
Franklin is a great company. We’ve used this company for years. Our technician diagnosed and fixed our problems.
We have lived in our 35+-year-old home for 25+ years, and believe me, we have had our share of water and septic issues and have worked with many plumbing companies. Ben Franklin has been our plumber for about the past 15 years. They are courteous and professional, but the most important thing is, they know what…
Very professional tech. Pleased with work. Thank you
Arrived earlier, very friendly, likes dogs, and fixed my toilet in no time.
Dakotah is by far the best yet. He was exceptional. He genuinely cares about the customer and the service! Above and beyond. Want him every time we need service. Thanks so much.
Tyler was knowledgeable, efficient, and friendly. He fixed our problem quickly and professionally.
Gary did plumbing work at my house twice within the past month. On the first visit he cleared drain pipes under my kitchen sink and recommended regular monthly treatment with drain cleaner to prevent future build-up. On the second visit he installed a new garbage disposal. On both days he was prompt, polite, and…
Quentin from Benjamin Franklin Plumbing was amazing. We told him our issues with 2 of our toilets and he checked them out and thoroughly explained what needed to be done and what parts needed to be replaced or could be replaced. Then he asked to check out our water heater— thank God he did bc it was disconnected at…
Because of inclement weather, an instrument that the company needed in order to make the repair was delayed, but once it reached their hands, they were here on the spot.
Matt did a phenomenal job!
Rep was very thorough and efficient, explaining details. He checked under crawlspace, water heater and replaced 2 troubled toilets. Friendly and compassionate…😊
Excellent service and immediately responded with efficient work.
It was Jason but his name wasn't an option in the list?
It was a great experience. Neal - the tech was relaxed, informative, efficient, and got the job done. Spoke with Holt and Jan by phone, both were friendly, professional, and great with scheduling. Thomas was even able to get a part to my house on short notice.
Very helpful and willing to educate me on what was done and needed to be done.
I called to request a Technition and was shocked to hear that one was available and would arrive shortly. Dakota was friendly, capable and kind and was done in short order.
Tyler was wonderful!
Arrived on time, evaluated the problem, gave me options, and most important, the technician gave me the price from a standard pricing guide. No random guess about how mich it would cost and no price gouging on parts. Excellent and honest service.
Very responsive and had someone out here quickly. Kind, professional and fairly priced. Will use again.
We have had consistently good service from Benjamin Franklin in Franklin. Good work at fair(upfront) prices.
Was professional, polite and efficient.
John is superb.
They done good I was impressed
Showed up within an hour of calling, was presented with, what I would think, is just the worst situation possible and he did it with a smile, somehow! Great job getting our stuff fixed and I’m thankful!! He walked me through what happened, and what I can do to keep it from happening again. And when he left it was all cleaned up!
Quentin was very professional and helpful. He even gave advise on other things to do. He was thorough and was also great at explaining the work that needed to be done, the service price, warranty, membership. Very very positive experience.
Fast response time and appointments available, they were on time and very professional and clean (wore shoe covers in the house). Colton was exceptional, went through everything before sitting down to go through what needed to be done. He explained the multiple options/pricing we had, honest about what we needed…
Corrected a problem quickly. I appreciate their professionalism and punctuality.
Thank you!
On time, courteous, professional. I had multiple plumbing issues, some of which were very minor & quickly fixed. My plumber, Gary, even did some minor repairs I didn't know I needed & included them in the base price. He also recommended some possible low-cost solutions before I committed to a large repair job. I highly recommend this company.
Graham was outstanding. He was prompt, professional and extremely competent. I will use him again if I ever had more plumbing problems.
Work was done pleasantly & efficiently.
Colton was awesome. Will request next time for any service we need. Came out next day
Ryan was very professional and friendly. The job was done efficiently! Thanks!
We have used Benjamin Franklin a few times now. Their service is unmatched! You really get what you pay for with the customer service and warranties on all repairs. Colton has come to do 3 repairs for us and he is very knowledgeable and always gives us a couple options and costs upfront. Highly recommend their services!
Experience was great
The technician was right on time and very nice. He explained in detail to me what the service would require and how much the first visit would be. The initial problem came back through no fault of the technician and the follow-up visit was at no charge. They do however have to install another new part but hey,…
I called Benjamin Franklin of Nashville for a toilet leak, a technician was sent out promptly. He replaced a pipe however that did not stop the leak. He came a second round and now the toilet is broken - says we need to replace the toilet flush kit. He promised to send someone else as he wasn't equipped to handle…
Tyler was PHENOMENAL! He is so patient, so personable, professional and so very friendly! Benjamin Franklin Plumbing has a star employee in him!
Have used Benjamin Franklin for years. Very professional, show up on time, jobs are done quickly and professionally. They installed and have been maintaining our tankless water heater. Very reliable and have never had an issue with getting a service appointment scheduled. In my mind - a good value for the money.…
Alex was very professional and was willing to explain each step. Worked with us to get us the best prices and discounts
Couldn't help with my particular problem, but directed me to where I could find someone. No charge for sdvice.
We request Ryan at Benjamin Franklin Plumbing every time we can. He is upfront with what is going on and best way to approach the issues. We couldn’t trust his work and options more.
Jonathan & Quentin were professional, kind, great at explaining things, and got everything fixed quickly! Highly recommend!
Quentin & Jonathan were awesome to work with. They went above and beyond! I highly recommend.
Fixed the problem and pointed out preventative measures we might take for the future. Good Job!
Joe was very professional and helpful. I'm glad to have found a plumber I trust and will continue to use.
replaced ice maker water line to refrigerator. Excellent job done and quality service.
We were so blessed to get our leaking toilet repaired by Benjamin Franklin quickly and skillfully!
When you have a plumbing problem, call Ben Franklin Plumbing. They fix it right, the first time, and do it when they say they will. Great communication, personable and very professional!
Colton was my service technician and he was outstanding. He was professional, helpful and a pleasure to work with. I will recommend Ben Franklin plumbing to all my friends and family.
I was very satisfied with the service I received. The technician provided an accurate assessment of the problem with a solution to resolve the issue. In addition, he was very professional throughout his visit. I strongly recommend this company! The price was affordable and greatly appreciated.
I've used them twice and they are prompt, fast and professional. Definitely recommend.
Chris prepared us with our options before getting started and was exceptionally knowledgeable about the services and tools used for the project. He used all safety precautions during his visit with us, face mask, shows covers, runner gloves etc. He installed our toilets extremely fast and efficiently. We were so…
Adam did an outstanding job! I highly recommend him and his company.
Quentin and Joe were on time and did an excellent job with the repairs. They each went above and beyond to make sure they had assisted us with any plumbing needs we needed before they left. Above all, they were respectful and delightful in their interactions with us and with each other! On our next call, I hope Quentin and Joe are on the team!
Erik was very professional. He was fast and did a great job! I would definitely be happy to have him come back for any repairs or inspections in the future.
Tyler and Tyler did an amazing job. Super professional and kind.
Always a nice experience with them. Have worked with several technicians and always been satisfied.
Tyler was great! He was very patient while explaining my options and performed work well!
My technician , Colton Rehorn was extremely professional. I always get good service from this company
Excellent response and repair times.
Many thanks for your prompt attention and courteous service. Jeff is excellent. Aaron was most helpful. It is great to be a customer of Ben Franklin since 1998.
Gary is the best!! Dan Cole
Tyler was wonderful! He is very professional and kind. He fixed everything that was wrong and I know I can trust his work.
Alex quickly diagnosed and remedied with a new toilet and a discount on prior service! Very professional.
Joe was on time, efficient, but still took the time to go over what he was doing and answer all my questions.
Caleb exceeded my expectations in more ways than one. He arrived at this same day appointment a bit early which was most appreciated. He was professional & courteous. He went above and bey to expeditiously complete all of my plumbing concerns.
I failed to cancel my annual contract service when I sold my condo in February--because I thought my buyer would desire pick it up, they did not. Accordingly, I was billed for several months while I away in my new home. Its my fault, I wish I had remembered to cancel earlier.
Two gentlemen came and were extremely professional and provided excellent service!
Colton was prompt and fixed the problem quickly. He informed me of the problem and the repair. Well done!
Ryan knew his stuff and did a great job!
Arrived when promised. Love the feature where the text the tech’s name and picture. Service was fast and effective.
BFP is my go to. Always happy with the work.
Honest and professional service with an explanation of the services that were needed. I recommend Benjamin Franklin Plumbing.
We were very pleased with Colton at Benjamin Franklin Plumbing. We called Benjamin Franklin based on other Facebook recommendations & we had called to get a second opinion because a different plumber said all the pipes in our bathroom were installed incorrectly. Colton came out & said the pipes were installed…
John Russell was a kind and professional. I would definitely recommend him to anyone who needs plumbing help. He was courteous and very helpful in getting what we needed fixed fixed. I will definitely call Benjamin Franklin plumbing again and specifically asked for either John or Caleb!
We were ultra satisfied with the expertise and excellent work of the technicians... Their Care and concern for our needs were very genuine. We were extremely happy with a job well done. ⭐️⭐️⭐️⭐️⭐️
Chris stayed with it, found the problem, and fixed it; what else can you ask for?
Everyone I dealt with at Benjamin Franklin Plumbing was great. The lady who took my call explained the process thoroughly. John was very professional and knowledgeable. He found the source of the leak whereas another plumber did not. He gave an estimate upfront and the costs was reasonable and well worth it. He…
We have used Benjamin Franklin numerous times and the work is always high quality, they dont come up with extra issues that you dont need and will explain to you the best method for fixing your problem long term.
Jack McNeal was called to locate and repair water leak around bathroom air vent on the roof of a duplex. I was very pleased that he was so eager to solve my water leak knowing that rain was quickly coming. Thanks again Jack and the receptionist that are always so responsive.
Quentin was on time and so courteous. He answered all of my questions and was helpful. This was my second experience with Benjamin Franklin and love them!
Love this company. On time, great communicators, fair prices and fast work.
Very professional and helpful! Got the job den right and quick. We’ll use them again.
Unfortunately I gave them a good rating BEFORE I was presented the bill. The bill does not show the exact work that was done. They tag the work as Level One and Level two. I’ve called them for an explanation on this...they have not returned my call. He did what he called a minor repair to leak in outdoor…
Already answered. Excellent job
Chris Boone arrived at our home and identified our problem quickly. He explained the details of the repair and got to work quickly. He pulled and reset our toilet after replacing the wax ring. He was done quickly and he left no mess whatsoever. He was very professional and is a credit to his profession. Aside from…
All service people are professional, polite and extremely knowledgeable!!
John Russell did a excellent job at my house. He was descriptive, knowledgeable and neat. He only did what was needed. I definitely would call Benjamin Franklin if I have plumbing issues.
I thought the cost was high, but the plumbers were efficient. A few months later and there’s a problem. The flush handle still works but not as it did. It has to be returned to the original position manually instead of going back on its own.
Daniel was fantastic once again. Extremely professional and knows his stuff!
As usual, very courteous, helpful and prompt.
Tyler was awesome. He was very professional, skilled and courteous. I will call Benjamin Franklin Plumbing again any time I need help.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 239 | $176–$656 |
| Plumbing leak detection | 231 | $78–$630 |
| Plumbing pipe repair | 207 | $322–$1.1k |
| Faucet repair | 179 | $166–$529 |
| Water heater repair | 177 | $78–$466 |
| Drain cleaning | 155 | $161–$493 |
| Plumbing leak repair | 125 | $227–$807 |
| Water heater installation | 123 | $1.2k–$2.5k |
