Analyzing 8,129,9238.1M ReviewsFor 22,98223K Experts
Customers frequently praise the punctuality, professional demeanor, and detailed communication of technicians, noting that staff often explain processes and costs before beginning work. Services range from water heater installations to toilet repairs and leak detection. However, several low-star reviews criticize high pricing, the lack of itemized estimates, and perceived upselling, with some customers reporting that initial diagnoses or quotes were significantly higher than those from other providers.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Bar = this company · dark tick = category median.
693 Google reviews we collected
Phrases our text analysis found in 606 written reviews
Price verdicts customers left with their Google review
Middle half of what 181 customers paid ($205–$1.2k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 606 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Both had ample knowledge of what they were doing and extremely professional.”
“They did a great job and responded very promptly to my issue!”
“He found the slow leak and gave me peace of mind on how to correct the problem.”
“I appreciate his extra attention to detail on the partial flushes and answering our other questions.”
“Editing to ad: you are correct the work wasn't done at our house which would mean the dirt and rock and messed up yard shouldn't have been at our house.”
“Installers very professional and answered all our questions.”
“I would recommend Aaron to my friends, family and clients.”
“Cannot recommend them highly enough!”
“What really stood out was how stress-free they made the whole process — quick response, honest communication, quality workmanship, and fair pricing.”
“TOTAL RIP OFF!”
“They let me know up front what the options were and how much it would cost before doing the job.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Benjamin Franklin Plumbing of NWA for 8 kinds of job. Pick one to see what they paid and said.
Aaron and his helper Georgia were excellent at their job! Both had ample knowledge of what they were doing and extremely professional. Will be using Franklin Plumber again for our water filtration system. I would highly recommend this company
They did a great job and responded very promptly to my issue! Adam did a great job diagnosing my problem and had a great attitude!
Incredible job well done. Thank you to our plumber Adam who confirmed our suspicions and went above and beyond for our toilet repairs. We live in a new build and the installs were not sufficient. Adam was able to properly apply two wax rings for each toilet and reinstall with no extra caulking needed. I appreciate…
Aaron was great explained everything. Can’t figure out why 4 hours of work costs &2000. The men who came out were polite & professional.
Adam did an excellent job. He knew what was wrong right away and took the steps to repair it. He was wonderful and personable fully meeting this customers expectations. Thank you. I ‘d use your service again.
Toilet removal for new floors . New toilet installed. On time, professional attitude, good communication, quality craftsmanship.
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 52 | $166–$480 |
| Drain cleaning | 44 | $39–$295 |
| Plumbing pipe repair | 43 | $248–$1.2k |
| Plumbing leak detection | 42 | $54–$520 |
| Water heater installation | 37 | $1.2k–$2.4k |
| Faucet repair | 23 | $148–$517 |
| Outdoor plumbing system repair | 16 | $236–$1.6k |
| Faucet installation | 15 | $340–$755 |
4.9 ★★★★★ 693 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Thank you for the excellent service provided.
Aaron and his helper Georgia were excellent at their job! Both had ample knowledge of what they were doing and extremely professional. Will be using Franklin Plumber again for our water filtration system. I would highly recommend this company
Glad to hear Aaron and Sergio did 5-star work for you, installing your modern sink! Thanks for giving us an opportunity to serve you in the future and help you out with your water filtration system. Sincerely, The Benjamin Franklin Plumbing of Rogers team
Quick, responsive and knowledgeable.
Fast, friendly and efficient.
Aaron did great. Very knowledgeable
Great experience with getting a new water heater. Installers very professional and answered all our questions.
Thanks for giving us a chance to provide you with a great experience installing your brand new water heater, Christine! We're grateful for the 5-star review and guarantee professionalism and courtesy on every call with Benjamin Franklin Plumbing of Rogers.
They did a great job and responded very promptly to my issue! Adam did a great job diagnosing my problem and had a great attitude!
Hi Kim! Thanks for the great review for Adam and Benjamin Franklin Plumbing of Rogers. I'm glad to hear we could respond quickly and address your leaking kitchen faucet quickly.
Incredible job well done. Thank you to our plumber Adam who confirmed our suspicions and went above and beyond for our toilet repairs. We live in a new build and the installs were not sufficient. Adam was able to properly apply two wax rings for each toilet and reinstall with no extra caulking needed. I appreciate his extra attention to detail on the partial flushes and answering our other questions. Wonderful to work with and will be using again for other tasks that might come up.
Meghan, thank you so much for giving us a chance to get your toilets properly installed and leveled! Adam is meticulous and loves working with great customers like yourselves. Sincerely, Benjamin Franklin Plumbing of Rogers
Aaron was great explained everything. Can’t figure out why 4 hours of work costs &2000. The men who came out were polite & professional.
Thank you so much for your review and for the kind words about Aaron and our team. We’re really glad he explained everything clearly and that the technicians were polite and professional during your plumbing leak detection and leak repair. We appreciate you sharing your thoughts on the cost. This type of work often involves specialized locating equipment, careful diagnostics, and quality materials to complete a lasting repair. At Benjamin Franklin Plumbing of Rogers, we always provide a clear, upfront flat-rate quote so you know the full price before any work begins. If there’s anything else we can clarify, please feel free to call us at (479) 579-9976. It was a pleasure serving you! Ben, Owner Benjamin Franklin Plumbing of Rogers
Adam did an excellent job. He knew what was wrong right away and took the steps to repair it. He was wonderful and personable fully meeting this customers expectations. Thank you. I ‘d use your service again.
Thanks for the 5 stars, Rene! Adam is a consummate professional and takes the right steps to make repairs, especially for leaking refrigerator lines. I am also glad he was able to help you get the old refrigerator out of your home, too! Don't hesitate if you need us to go above and beyond the call for your plumbing needs! Best, Benjamin Franklin Plumbing of Rogers
Analyzing 8,129,9238.1M ReviewsFor 22,98223K Experts
