How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%73+10.3Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREBenjamin Franklin Plumbing of NWA
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 693 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of NWA for 8 kinds of job.
Benjamin Franklin Plumbing of NWA for drain cleaning
Clear ✕All 44 Google reviews tagged “Drain cleaning” · showing 20
Aaron does great work.
On time Upfront about price Great technician
Sergio helped diagnose the problem
Aaron is a talented and knowledgeable plumber. Great experience and most importantly on TIME! Best plumbing service in NWA. Honest and Trustworthy! Loyal customer for life.
We had a clogged kitchen sink.The techs arrived within a few hours. Unfortunately, it required installation of a new cleanout, but they handled that quickly and professionally. A minor leak with the disposal required a follow-up a few days later. Aaron returned and corrected the issue, as well as installing a new…
Aaron was great! Showed up on time, was courteous and solved my problem very quickly.
This is the second time I’ve worked with this team, and I can’t say enough good things about them. They are genuine, sincere, and consistently communicative from start to finish! What really stands out is their attitude. They show up with a great sense of humor, make the process easy, and go out of their way to be…
Dillon diagnosed the problem right away and promptly made the fix quickly. He also gave us great recommendations to prevent the problem from occurring again. Dillon and his assistant Grant were polite, friendly, and respectful. The Benjamin Franklin guys are great!
Wish I could give more stars! Making the appointment was easy and very friendly. Jacob showed up the next morning and fixed the problem fast and professionally. Will use Benjamin Franklin again.
We had a clog in our kitchen sink and called at 8 AM to book an appointment—this was our first time using this company. They had Aaron and Jacob out to our house by about 9 AM the same day, which was incredibly impressive. Aaron and Jacob were great—polite, professional, and they took the time to clearly explain…
AJ was very professional, covered details of all my concerns, was down to earth, easy to talk to
Aaron was very professional and got the job done. Will definitely use BFP in the future in a pinch.
I had a great experience with Benjamin Franklin Plumbing! Dillon came out and did an excellent job — he was professional, knowledgeable, and very efficient. He made sure everything was working perfectly before leaving and provided outstanding customer service. Highly recommend their services, especially Dillion, if you need reliable plumbing work!
Friendly and Compdent
Great courteous and polite people. They know their job. Dillion and Sergio were GREAT!
Aaron did an awesome job as usual on our drain leak! Highly recommend him to anyone!
Craig was courteous and punctual. He was in his uniform with his name on it. We appreciated that he did a great job opening the drain.
Great fast and painless repairs by Dillon and Sergio
Very professional and great communication. Discussed work to be done in detail and showed pictures of the problem. Work was done thoroughly and I was pleased with the results!
Andrew was prompt, courteous and professional. I will definitely call them again if more issues arise.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 52 | $166–$480 |
| Drain cleaning | 44 | $39–$295 |
| Plumbing pipe repair | 43 | $248–$1.2k |
| Plumbing leak detection | 42 | $54–$520 |
| Water heater installation | 37 | $1.2k–$2.4k |
| Faucet repair | 23 | $148–$517 |
| Outdoor plumbing system repair | 16 | $236–$1.6k |
| Faucet installation | 15 | $340–$755 |
