How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%73+10.3Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREBenjamin Franklin Plumbing of NWA
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 693 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of NWA for 8 kinds of job.
Benjamin Franklin Plumbing of NWA for drain cleaning
Clear ✕All 44 Google reviews tagged “Drain cleaning”
Aaron does great work.
On time Upfront about price Great technician
Sergio helped diagnose the problem
Aaron is a talented and knowledgeable plumber. Great experience and most importantly on TIME! Best plumbing service in NWA. Honest and Trustworthy! Loyal customer for life.
We had a clogged kitchen sink.The techs arrived within a few hours. Unfortunately, it required installation of a new cleanout, but they handled that quickly and professionally. A minor leak with the disposal required a follow-up a few days later. Aaron returned and corrected the issue, as well as installing a new…
Aaron was great! Showed up on time, was courteous and solved my problem very quickly.
This is the second time I’ve worked with this team, and I can’t say enough good things about them. They are genuine, sincere, and consistently communicative from start to finish! What really stands out is their attitude. They show up with a great sense of humor, make the process easy, and go out of their way to be…
Dillon diagnosed the problem right away and promptly made the fix quickly. He also gave us great recommendations to prevent the problem from occurring again. Dillon and his assistant Grant were polite, friendly, and respectful. The Benjamin Franklin guys are great!
Wish I could give more stars! Making the appointment was easy and very friendly. Jacob showed up the next morning and fixed the problem fast and professionally. Will use Benjamin Franklin again.
We had a clog in our kitchen sink and called at 8 AM to book an appointment—this was our first time using this company. They had Aaron and Jacob out to our house by about 9 AM the same day, which was incredibly impressive. Aaron and Jacob were great—polite, professional, and they took the time to clearly explain…
AJ was very professional, covered details of all my concerns, was down to earth, easy to talk to
Aaron was very professional and got the job done. Will definitely use BFP in the future in a pinch.
I had a great experience with Benjamin Franklin Plumbing! Dillon came out and did an excellent job — he was professional, knowledgeable, and very efficient. He made sure everything was working perfectly before leaving and provided outstanding customer service. Highly recommend their services, especially Dillion, if you need reliable plumbing work!
Friendly and Compdent
Great courteous and polite people. They know their job. Dillion and Sergio were GREAT!
Aaron did an awesome job as usual on our drain leak! Highly recommend him to anyone!
Craig was courteous and punctual. He was in his uniform with his name on it. We appreciated that he did a great job opening the drain.
Great fast and painless repairs by Dillon and Sergio
Very professional and great communication. Discussed work to be done in detail and showed pictures of the problem. Work was done thoroughly and I was pleased with the results!
Andrew was prompt, courteous and professional. I will definitely call them again if more issues arise.
The service we received from Jacob Ramirez was exemplary. He was professional and personable. He was informative and knowledgeable. He worked to find the problem and fix it with minimal cost. Because of his above and beyond work ethic, persistence in finding and solving the problem, we will be using Benjamin…
Snaked 5 sinks. Quick and efficient. Pleasant and courteous.
Very professional and thourgh with the project. They took their time and explained to me everything they were doing.
Andrew was exactly what we needed in a very stressful time with a clogged and backed up kitchen, right before the holiday. No time is good for a plumbing issue. Thankful to get him out the next morning after a late evening call, his thoroughness, cleanliness where he worked, and kind hearted personality to keep…
Craig was outstanding. I called a lot of plumbers and nobody answered or stepped up. Craig and Ben Franklin did. They will be my first call from now on.
Aaron and Craig were both very professional and helpful. They answered all my questions and were willing to work with me on pricing options. Excellent service all around. Thank you!
Did a fast and exact service no complaints took about 35 mins to clean out the line! I’ll be calling again when I need help with my plumbing.
We had an amazing experience with this business! We had a couple of different issues going on with our house. I contacted the owner and he had us scheduled right away. The technician was on time, knowledgeable, and super nice. He got everything fixed very quickly And it was a great price.👏
Great service
Our technician, Craig, was very professional, kind, and efficient. I will never use an another plumbing service. He listened, took his time, was honest, and never tried to up-sale anything. He arrived within the time frame and was careful not to leave a mess behind.
Sergio was spot on and helpful. Would recommend.
Dillion and Sergio were very easy to work with , nice , simple , streamline to helping us resolve our Issue. I had a clog past my toilet P trap in the drain and they snaked it with their bigger snake and got it out. My toilet had to be off and reinstalled this all came out to 565$ so you can make your judgment on…
Great couple of guys (Aaron and Dillon) came to fix drain in shower. They were quick and efficient as well as very courteous. Will use them again.
Ethan and Dillon were able to trouble shoot the problem and fix it in a timely manner. The bath tub had a clog that had traveled down the pipe and was not visible without the snake. They cleaned up the mess in the tub like nothing happened. I will use them again if we have any future trouble. The first responder discount is a plus.
Homeownership…eh?! Thought we just had a clog in our drain line because water was backing up through the washer drain line. Nope. That’d be too easy. Turns out the old cast iron pipes were corroded out on the bottom…for about 25’ worth. So what started as a two day project turned into a one week project. Benjamin…
I had a sewer pipe in my front yard being blocked by roots as well as a pipe needing to be replaced due to it dropping in the soil and retaining water. Ethan did a great job identifying the issue using a camera after my frantic phonecall for help as the tubs backed up what was being flushed the night before. He…
aaron quickly found the clog and broke it up..... he installed my new toilet and checked several times to make sure no clogging or leaks.... very professional and personable
Sergio was kind and got my plumbing problems fixed quickly. I won't hesitate to call on Franklin Plumbing again. Thank you!
Aaron and Ethan were amazing! They showed up promptly, answered all of my annoying questions and worked with us to resolve our issues on a budget we could handle! Will absolutely be reaching out to them for future plumbing needs!!
Excellent services. Highly recommend!
Ethan is now my go-to when I need plumbing help. He is professional, polite, patient with lots of questions, gives thorough explanations & goes the extra mile.
Same day service! Great communication, explained what they needed to do to get my drains flowing again and what it was going to cost me. Reasonable price for great service.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 52 | $166–$480 |
| Drain cleaning | 44 | $39–$295 |
| Plumbing pipe repair | 43 | $248–$1.2k |
| Plumbing leak detection | 42 | $54–$520 |
| Water heater installation | 37 | $1.2k–$2.4k |
| Faucet repair | 23 | $148–$517 |
| Outdoor plumbing system repair | 16 | $236–$1.6k |
| Faucet installation | 15 | $340–$755 |
