Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing of NWA logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%73+10.3Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Benjamin Franklin Plumbing of NWA

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 693 Google reviews

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Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of NWA is better than 88% of garbage disposal repair.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of NWA is better than 84% of garbage disposal repair.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of NWA is better than 100% of garbage disposal repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of NWA is better than 73% of garbage disposal repair.B
73
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of NWA is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of NWA is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Benjamin Franklin Plumbing of NWA for 8 kinds of job.

Benjamin Franklin Plumbing of NWA for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$340–$755
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 15 Google reviews tagged “Faucet installation”

LutherLocal Guide · 253 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Did a very good job on fixing ALL plumbing issues. Cleaned up areas after installations. Very professional.

Paid $2,000+Toilet repairPlumbing leak detectionFaucet installation
Alaya9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional! Great customer service. Very quick as well. I’m happy they got me in so quickly.

Reasonable priceToilet repairFaucet installationShower repair
AdrianLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Aaron is a talented and knowledgeable plumber. Great experience and most importantly on TIME! Best plumbing service in NWA. Honest and Trustworthy! Loyal customer for life.

Paid $400–500Reasonable priceToilet repairDrain cleaningPlumbing leak detection
RonLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

AJ (Andrew) and Sergio were an awesome team. Patient, respectful, on time, lived up to the initial quote. I will be using them again. Local company that takes pride in their work and relationship with their customer. Highly recommend! You will not be disappointed with this team. My new permanent plumber.

Paid $700–800Reasonable priceToilet repairPlumbing fixture installationFaucet installation
KerryLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We had a leaky sink. Aaron came out and got us up and running again. Benjamin Franklin has become our go to for any plumbing issues. We certainly appreciate them.

Paid $100–200Reasonable priceFaucet repairFaucet installation
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Craig is a life saver! Installed faucets, fixed a leak and made us both real happy with his service! Will definitely use Craig and Ben Franklin Plumbing again!

Reasonable pricePlumbing leak detectionFaucet installation
ConnorLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We are selling a property and had a couple of minor plumbing issues come up on the home inspection. We called Benjamin Franklin plumbing and they put us on their schedule and were out on site by the next morning. Jacob was able to identify and repair a couple of leaky sinks and a Delta faucet that was leaking. He…

Reasonable priceFaucet repairPlumbing fixture installationFaucet installation
Scott14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Aaron and helper did a great job with a fast install and repair work. Very pleased with their work and very happy I didn't have to do it myself. Awesome job!!

Paid $1,000+Reasonable priceWater heater installationFaucet repairPlumbing fixture installation
Grant1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We were extremely happy with Benjamin Franklin Plumbing. We noticed a water leak late one night and they had a team out to us the next morning. Dillion and Sergio did an amazing job diagnosing our water leak and fixing it promptly. They also installed a new faucet for us while they were working and did an excellent…

Paid $400–500Faucet repairFaucet installation
anthony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

AJ is terrific always asking if there’s anything else we would like for him to check after finishing the repair

Paid $1–100Great priceFaucet repairFaucet installation
Ben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Dillion and Sergio were friendly, courteous and knowledgeable. Did a very nice job for what I needed done.

Paid $500–600OverpricedPlumbing leak detectionPlumbing fixture installationFaucet installation
C4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Sergio & Dillion were great! I joked that I was surprised there was still a small bundle of my Landry in the bathroom because they did such a good job cleaning up! See you in Spring when I replace my bathtub.

Paid $900–1,000Reasonable priceToilet repairPlumbing fixture installationFaucet installation
Shannon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ethan is great; cordial, punctual, happy to help. Great service!

Reasonable pricePlumbing pipe repairFaucet installation
JulesLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

The tech was great but overall $500 for 1 hours work installing 2 new faucets that I supplied is way out of line.. Sorry, I pay for good work, but even .most professionals don't charge $500 an hour.

Paid $500–600OverpricedFaucet installation
Todd10 months ago★★★★★

Rating only, no written review.

Paid $300–400Not surePlumbing pipe repairFaucet repairFaucet installation

Price

$460+35% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 57%Overpriced 7%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair52$166–$480
Drain cleaning44$39–$295
Plumbing pipe repair43$248–$1.2k
Plumbing leak detection42$54–$520
Water heater installation37$1.2k–$2.4k
Faucet repair23$148–$517
Outdoor plumbing system repair16$236–$1.6k
Faucet installation15$340–$755

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