How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%73+10.3Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREBenjamin Franklin Plumbing of NWA
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 693 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of NWA for 8 kinds of job.
Benjamin Franklin Plumbing of NWA for plumbing leak detection
Clear ✕All 42 Google reviews tagged “Plumbing leak detection” · showing 40
They did a great job and responded very promptly to my issue! Adam did a great job diagnosing my problem and had a great attitude!
Aaron was great explained everything. Can’t figure out why 4 hours of work costs &2000. The men who came out were polite & professional.
On time, fast, fixed it on short notice. Came with plenty of parts, well equipped...and Aaron was a pro.
Very kind, polite, and professional.
Did a very good job on fixing ALL plumbing issues. Cleaned up areas after installations. Very professional.
Aaron was awesome. Very detailed and wanted to make sure my families needs were met.
Aaron was fantastic! Did the job quickly and communicated well. The price was higher than the three other plumbers I called after the fact. I will shop around more the next time. They quoted 5-6k for 30 feet of new sleeves pipe. We have offers almost 2k cheaper.
Ben was a very professional man very kind and knowledgeable We will be using you for all of our plumbing concerns
Aaron is a talented and knowledgeable plumber. Great experience and most importantly on TIME! Best plumbing service in NWA. Honest and Trustworthy! Loyal customer for life.
I’d just like to thank Aaron Preston for the great service he provided in replacing our pressure valve. He was very polite, positive and knowledgeable concerning the issue. Thanks again Aaron, great job well done.
We had a clogged kitchen sink.The techs arrived within a few hours. Unfortunately, it required installation of a new cleanout, but they handled that quickly and professionally. A minor leak with the disposal required a follow-up a few days later. Aaron returned and corrected the issue, as well as installing a new…
Contacted Benjamin Franklin Plumbing at approximately 10:30 and Aaron was at our house around noon; he diagnosed a very serious problem, with a very old water heater, that certainly could have led to a house fire. He provided a detailed estimate for his recommended fix to the problem and installed our new water…
Aaron and his crew were excellent top to bottom. They were on time and communicative. They were friendly and courteous and they took the time to talk through the work with me. They had to cut an access in the Sheetrock of my interior wall. In doing so they took care not to make a mess in my home and I can tell that…
Craig is a life saver! Installed faucets, fixed a leak and made us both real happy with his service! Will definitely use Craig and Ben Franklin Plumbing again!
Dillion was courteous and kept me informed and addressed the situation.
The responsiveness and communication was great from Craig & Ben. They take great care of their customers. They diagnosed and fixed our leak at a reasonable price
Great experience! Would absolutely recommend. Dillion was extremely helpful, knowledgeable, and professional! He was troubleshooting every angle with our issue and took his time with us and made sure we were well taken care of. Highly recommend Dillion and the company as a whole.
They were very quick to respond and the plumber Craig was very good and very responsive and they were able to fix the leak.
Craig R. was prompt, to the point while being very informative, and willing to help and answer all questions I had with a great attitude. Thank you
Aaron and Ethan were very prompt in responding to my issue (same day) helpful, professional and courteous. I have complete confidence in their advice. Thank you
Dillion and Sergio were friendly, courteous and knowledgeable. Did a very nice job for what I needed done.
Craig was polite, professional, and very clear on what our plumbing issues were and how to solve them! Thank you!
Evaluation was quick and painless. Craig did a thorough and professional job. Happy to recommend them!
One of the nicest people I have met. Very professional and I would have him back anytime for issues.
Aaron was awesome, professional and walked me over all the work he did along with possible options and honest feedback. This will be my new go to for any plumbing needs.
Craig was great! He came out to look at some faulty gas lines and plumbing that another person installed. He was professional, nice and informative, we have used Ben Franklin in the past and have had great service each time.
Asistencia rápida y profesional Muy buen servicio
I set up an appt the night before and Aaron was there the next day. He was so nice and helpful and explained everything as he went. He found the issue in no time. I would definitely call Benjamin Franklin if I ever need anything else.
Craig was very thorough and explained the bad news to me very nicely. I was shocked at the $5,000 price. So I asked perplexity how much to replace a grinding sump pump. I learned Craig gave me a fair price. I will use him again on my 6 rentals.
They came out quickly and had the locator out there very fast. The gentleman was very friendly and polite. Their prices are quite high though.
I have looked for years for a reliable, affordable plumbing service here in NWA. I had a plumbing emerency on the weekend and they did not charge me an arm and a leg to help. The best parts are the quality of work and the service. You actually speak to a real, live, honest-to-goodness person each and every time you…
Aaron came to fix a leaking toilet which was fixed, but then discovered a leak in the water inlet line. He arranged for a another tech to come pinpoint the leak, luckily outside but on the customer side of the meter. Returned the next day with his team to dig a trench, replace the pipe/add a protective pvc sleeve,…
Aaron was a miracle worker!! He was so kind and respectful. He explained everything to us, and he really knew what he talking about. He’s a fantastic individual, and I couldn’t imagine a better experience.
Craig did a great job assessing my situation. While he was unable to fix my problem, he gave me good recommendations for how to proceed.
Excellent service, very thorough, respectful and helpful
Professional and kind
Sergio was prompt, professional & so helpful!
Ethan and Sergio were out to help us today with a leak in our crawlspace. They did a great job of identifying the issue and the steps necessary to remediate. I would definitely have them both back to help us again with future plumbing needs
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 52 | $166–$480 |
| Drain cleaning | 44 | $39–$295 |
| Plumbing pipe repair | 43 | $248–$1.2k |
| Plumbing leak detection | 42 | $54–$520 |
| Water heater installation | 37 | $1.2k–$2.4k |
| Faucet repair | 23 | $148–$517 |
| Outdoor plumbing system repair | 16 | $236–$1.6k |
| Faucet installation | 15 | $340–$755 |
