Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing of NWA logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%73+10.3Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Benjamin Franklin Plumbing of NWA

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 693 Google reviews

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Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of NWA is better than 88% of garbage disposal repair.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of NWA is better than 84% of garbage disposal repair.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of NWA is better than 100% of garbage disposal repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of NWA is better than 73% of garbage disposal repair.B
73
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of NWA is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of NWA is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Benjamin Franklin Plumbing of NWA for 8 kinds of job.

Benjamin Franklin Plumbing of NWA for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$988
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.71%

All 10 Google reviews tagged “Plumbing leak repair”

CarolynLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

Aaron was great explained everything. Can’t figure out why 4 hours of work costs &2000. The men who came out were polite & professional.

Paid $2,000+OverpricedPlumbing leak detectionPlumbing leak repair
LutherLocal Guide · 253 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Did a very good job on fixing ALL plumbing issues. Cleaned up areas after installations. Very professional.

Paid $2,000+Toilet repairPlumbing leak detectionFaucet installation
GarrettLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our technician arrived right on time in the morning and was able to diagnose and repair the leak in our front yard within two hours. He was very friendly and professional. I'd definitely go to BF Pluming again!

Reasonable pricePlumbing pipe repairPlumbing leak repair
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Aaron was great to work with! He was honest, trustworthy, and took the time to explain everything in detail so I understood exactly what was going on. He also walked me through some things that may need attention in the near future and gave me an idea of the potential costs, which I really appreciated because it…

Great priceToilet installationPlumbing leak repair
ClayLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Ben Franklin met all my needs perfectly. I'm very happy with their service!

Reasonable pricePlumbing leak repair+ Punctuality+ Quality+ Professionalism
KevinLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt, courteous service. I feel $518 was a bit much but oh well. He said that was their cheapest tier. From there it goes up to $2,000 and higher. Then I'm putting the house back together I realize the $40+ new parts I had used were nowhere to be found. I had my wife call to say that I wanted my "old" parts back.…

OverpricedPlumbing pipe repairPlumbing leak repair
Diana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sergio was kind and got my plumbing problems fixed quickly. I won't hesitate to call on Franklin Plumbing again. Thank you!

Not sureGarbage disposal installationDrain cleaningPlumbing leak repair
Tori7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Aaron and Ethan were amazing! They showed up promptly, answered all of my annoying questions and worked with us to resolve our issues on a budget we could handle! Will absolutely be reaching out to them for future plumbing needs!!

Reasonable priceToilet repairWater heater installationDrain cleaning
Adam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ethan came out on a Saturday after the 4th and was able to fix my kitchen plumbing leak within minutes. Thankful for Ethan and will use Benjamin Franklin plumbing in the future. He was so nice and knew how to fix it quickly

Plumbing leak repair
Jon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable priceOutdoor plumbing system repairPlumbing leak repair

Price

$460+35% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 57%Overpriced 7%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair52$166–$480
Drain cleaning44$39–$295
Plumbing pipe repair43$248–$1.2k
Plumbing leak detection42$54–$520
Water heater installation37$1.2k–$2.4k
Faucet repair23$148–$517
Outdoor plumbing system repair16$236–$1.6k
Faucet installation15$340–$755

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