Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Benjamin Franklin Plumbing of NWA logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%73+10.3Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Benjamin Franklin Plumbing of NWA

Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 693 Google reviews

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Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benjamin Franklin Plumbing of NWA is better than 88% of garbage disposal repair.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benjamin Franklin Plumbing of NWA is better than 84% of garbage disposal repair.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benjamin Franklin Plumbing of NWA is better than 100% of garbage disposal repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of NWA is better than 73% of garbage disposal repair.B
73
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benjamin Franklin Plumbing of NWA is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benjamin Franklin Plumbing of NWA is better than 100% of garbage disposal repair.A
100

Reviews for your job

Customers hired Benjamin Franklin Plumbing of NWA for 8 kinds of job.

Benjamin Franklin Plumbing of NWA for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.20
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 48/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 5 Google reviews tagged “Sewer repair”

JesseLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Aaron and his crew were excellent top to bottom. They were on time and communicative. They were friendly and courteous and they took the time to talk through the work with me. They had to cut an access in the Sheetrock of my interior wall. In doing so they took care not to make a mess in my home and I can tell that…

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
LakshmananLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

I will start with the reviews online for this company, which show 4.9 with plenty of positive reviews. But let me go to my story: My property had a clog that was backing up the toilets and showers, a usual problem that gets fixed by cleaning the sewer. They answered my phone call on a Saturday and sent the…

Paid $700–800OverpricedSewer repair
Artie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Called Benjamin Plumbing on Saturday with clogged sewer line. Shortly after I spoke with the call center, I received a call from Jacob, letting me know he was on his way. He arrived at the house, went through a few things with me on what he planned on doing to find the issue. Jacob went right to work and within a…

Paid $500–600Great priceSewer cleaningSewer repair
Taylor7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a plumbing emergency trio with a leaking toilet, busted sewer line and broken water heater. This was the first company that had a human answer the phone at 11pm to get us scheduled. Our service techs Aaron and Ethan were cool, calm and professional as they helped us navigate the headache on our hands. Explained…

Reasonable priceToilet repairWater heater installationSewer repair
Klassy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceSewer repair

Price

$460+35% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 57%Overpriced 7%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair52$166–$480
Drain cleaning44$39–$295
Plumbing pipe repair43$248–$1.2k
Plumbing leak detection42$54–$520
Water heater installation37$1.2k–$2.4k
Faucet repair23$148–$517
Outdoor plumbing system repair16$236–$1.6k
Faucet installation15$340–$755

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