How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%73+10.3Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREBenjamin Franklin Plumbing of NWA
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 693 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of NWA for 8 kinds of job.
Benjamin Franklin Plumbing of NWA for toilet repair
Clear ✕All 52 Google reviews tagged “Toilet repair” · showing 40
Quick, responsive and knowledgeable.
Incredible job well done. Thank you to our plumber Adam who confirmed our suspicions and went above and beyond for our toilet repairs. We live in a new build and the installs were not sufficient. Adam was able to properly apply two wax rings for each toilet and reinstall with no extra caulking needed. I appreciate…
Toilet removal for new floors . New toilet installed. On time, professional attitude, good communication, quality craftsmanship.
Did a very good job on fixing ALL plumbing issues. Cleaned up areas after installations. Very professional.
Great group of guys here!
Just had Aaron from Ben Franklin Plumbing come to my house to fix a plumbing issue. He arrived quickly and corrected the issue. I have used this company a number of times and always satisfied.
Wonderful service and friendly staff
Quick and friendly, timely and I'm very satisfied.
Very professional! Great customer service. Very quick as well. I’m happy they got me in so quickly.
REPAIR WAS DONE VERY WELL THANK YOU VERY MUCH.
Jacob Ramirez was absolutely amazing! My son flushed a remote down the toilet and he was able to save the toilet. He was very nice, helpful and professional. We will definitely use them for any future issues.
Aaron is a talented and knowledgeable plumber. Great experience and most importantly on TIME! Best plumbing service in NWA. Honest and Trustworthy! Loyal customer for life.
AJ (Andrew) and Sergio were an awesome team. Patient, respectful, on time, lived up to the initial quote. I will be using them again. Local company that takes pride in their work and relationship with their customer. Highly recommend! You will not be disappointed with this team. My new permanent plumber.
Aaron was very quick and helpful to diagnose the issue and resolve our Toilet clogging problem
Andrew is very pleasant, knowledgeable about the plumbing business for sure. He is polite and represents your company well. A good personality for sales. BTW, Sergio is extremely pleasant and polite. He is sure to become a great plumber soon. Andrew and he work well together as journeyman and apprentice.
Absolutely brilliant service! Freeze caused pipe to burst. Plumber was on-site with all materials required to fix in under 24 hours. Great pricing too!
Dillion was courteous and kept me informed and addressed the situation.
Aaron came in and was able to fix both toilets and our sinks. He was really easy to work with and super fast. Didn’t take long at all. Would highly recommend 5/5⭐️
Craig is the best plumber I’ve ever had, every time he comes to our home I know he is going to get the job done and be kind while doing it. 10/10 recommend, get this guy a raise!!
Andrew came out today and was able to figure out the problems and fixed them both in a timely manner. He is thorough and takes the time to explain the issues and how he fixes them. I’m very satisfied with Ben Franklin Plumbing.
Had a great first experience! Will definitely be calling them in the future!
Craig R. was prompt, to the point while being very informative, and willing to help and answer all questions I had with a great attitude. Thank you
Andrew arrived promptly with a second technician. They solved the problem quickly and offered several points of good advice to avoid future problems and for preparing for the upcoming winter storm.
Definitely recommend Benjamin Franklin for any of your plumbing issues. They quickly diagnose the problem and got it fixed right then and there.
The owner is amazing. If something isn’t going well, he will call you directly and fix the issue and send his best team members out to help. Not many owners treat customers with kindness these days so thank you!
Fast service with a very professional handyman.
We had three broken Bidet toilets. We had almost given up hope of repairing them after having two different plumbing companies out to repair them. We were told to "they were not fixable and to replace them" (they were less than 3 years old. As a last resort, I called Benjamin Franklin Plumbing and explained my…
Sergio & Dillion were great! I joked that I was surprised there was still a small bundle of my Landry in the bathroom because they did such a good job cleaning up! See you in Spring when I replace my bathtub.
Thank you so much to AJ McCulley with Ben Franklin Plumbing. He came quickly. He was very polite and took care of my problem quickly. If you need a professional, knowledgeable, “fast to the rescue” plumber, I will always recommend AJ McCulley at Benjamin Franklin Plumbing.
Craig was outstanding. I called a lot of plumbers and nobody answered or stepped up. Craig and Ben Franklin did. They will be my first call from now on.
Dillion did a great job and was very nice. He walked me through why it could be, explained the process as he was going and gave me some helpful information about how the process works. Overall he was friendly and efficient and I felt like he gave me all the information I needed.
Aj helped with closing house sale repairs and the paperwork to prove it was awesome
Sergio was prompt, friendly and professional. Great work and terrific overall experience with him and this company!
Craig Rairdan and Benjamin Franklin patiently stuck with us through defective toilet after defective toilet when received through a distributor. They carefully inspected each bowel and worked with us to identify defects so we would not have an on going issue. They could not have done more. They are our plumbing partner for life!
I have looked for years for a reliable, affordable plumbing service here in NWA. I had a plumbing emerency on the weekend and they did not charge me an arm and a leg to help. The best parts are the quality of work and the service. You actually speak to a real, live, honest-to-goodness person each and every time you…
Aaron came to fix a leaking toilet which was fixed, but then discovered a leak in the water inlet line. He arranged for a another tech to come pinpoint the leak, luckily outside but on the customer side of the meter. Returned the next day with his team to dig a trench, replace the pipe/add a protective pvc sleeve,…
changed out a toilet that was not flushing properly and removed a broken garbage disposal to replace with a standard drain. the guys that showed up were great. Aaron Preston made good recommendation on options to fix the issues and provided prices up front. easy to schedule the appointment online and showed up within the time window provided.
Our drainage problems were diagnosed and repaired in a very timely way and at a reasonable rate. We are completely satisfied. Our technician, Aaron was very professional, personable, and polite. Excellent service.
Sergio was very polite, punctual and responded immediately. He was a terrific technician.
I had a sewer pipe in my front yard being blocked by roots as well as a pipe needing to be replaced due to it dropping in the soil and retaining water. Ethan did a great job identifying the issue using a camera after my frantic phonecall for help as the tubs backed up what was being flushed the night before. He…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 52 | $166–$480 |
| Drain cleaning | 44 | $39–$295 |
| Plumbing pipe repair | 43 | $248–$1.2k |
| Plumbing leak detection | 42 | $54–$520 |
| Water heater installation | 37 | $1.2k–$2.4k |
| Faucet repair | 23 | $148–$517 |
| Outdoor plumbing system repair | 16 | $236–$1.6k |
| Faucet installation | 15 | $340–$755 |
