How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%73+10.3Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREBenjamin Franklin Plumbing of NWA
Lowell, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 693 Google reviews
Report card
Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Reviews for your job
Customers hired Benjamin Franklin Plumbing of NWA for 8 kinds of job.
Benjamin Franklin Plumbing of NWA for water heater installation
Clear ✕All 37 Google reviews tagged “Water heater installation”
Andrew was very nice and professional. He did everything he could to help make the installation of my water heater go smoothly. Andrew explained everything before installing and after. Andrew is a great employee.
Jacob Ramirez was our technician from Benjamin Franklin plumbing of rogers. He came same day we called and replaced our water heater the next day. Great service and friendly. I highly recommend them. 5 stars from me. Amazing service.
Quick and efficient! Very friendly and a knowledgeable. Several issues needing repair and all were fixed. Great experience!
Aaron did wonderful work!
Aaron at Ben Franklin is awesome. Very professional and courteous. Guys came immediately after I called. Gave me a quote and started working. Had everything installed same day in less than 2hrs.
Needed a water heater repaired over the weekend and they were the first to respond. Communication with Aaron was quick and clear, he explained everything very well, gave options for repair v replace, was patient when I was overwhelmed and indecisive, he was thorough checking water pressure concerns, and he had a new…
Contacted Benjamin Franklin Plumbing at approximately 10:30 and Aaron was at our house around noon; he diagnosed a very serious problem, with a very old water heater, that certainly could have led to a house fire. He provided a detailed estimate for his recommended fix to the problem and installed our new water…
Excellent service, very professional and did a great job replacing a water heater, and fixing circ pump and my water pressure. Highly recommend. They even sent me thank you cookies after.
Absolutely brilliant service! Freeze caused pipe to burst. Plumber was on-site with all materials required to fix in under 24 hours. Great pricing too!
We discovered our water heater was not working Monday. I called Ben Franklin Plumbing and they sent Craig out Tuesday morning. He checked our water heater and said it needed to be replaced. He was able to replace it that day.
Aaron and helper did a great job with a fast install and repair work. Very pleased with their work and very happy I didn't have to do it myself. Awesome job!!
Had an emergency situation first thing this morning. Contacted Ben Franklin Plumbing immediately. Sergio responded very quickly. He assessed the situation thoroughly & gave me a quote for entire job. He immediately went to work, making certain everything was installed properly and up to code. He was very…
I had a great experience with this service - my tech/installer, Aaron Preston, was punctual, polite and courteous, and went about his tasks like a professional, for one, by being transparent with me with his recommendations and suggestions on how to address my problem. When the first and second options didn’t work…
Grateful that Ben Franklin Plumbing stepped up to help us with a declining water heater. We are repeat fans of Aaron Preston and his work!
Andrew M. was very helpful, polite, and professional. I felt comfortable with him and the team in my home, and trusted he was giving my family an honest analysis of our situation. Would easily use this company again!
Had a water heater leak over the weekend and Craig from Ben Franklin responded quick, advised on managing it until repairs could be done and had the issue resolved the next morning. Very thankful!
The technicians were prompt, efficient, and polite. From phone call to installation of the new hot water heater was less than 24 hours. Great service!
Craig and Sergio were fantastic! A less-than-hot shower on Thursday night led to discovering a pilot light out on our hot water heater going into the Labor Day weekend. Craig and Sergio showed up and quickly/efficiently diagnosed our issue. While we weren’t happy about having to get a new heater, we knew we had to…
Mr Craig and his team Dillon and Sergio was an absolute blessing to be around not only did they bring my family conversations and laughs with amazing attitudes they fixed my water heater even with an issue that was out of there hands they did everything they could to fix it and still they kept that amazing head on…
AJ was great and most helpful. My mother was very pleased with his work and knowledge.
Aaron Preston is a true professional. Has all the practical expertise combined with great people skills. I highly recommend working with Aaron at Ben Franklin Plumbing of NWA
Great communication and craftsmanship
Aaron came out to access our issue. He was very professional, respectful, and personable. He presented some options to fix our problem, unfortunately none of those were a good fit for us. We parted company and a few minutes later he came back with an option that we were very happy with, he could have just left but…
I 100% would refer any plumbing work to Benjamin Franklin Plumbing of NWA. Their work was done precisely and in a very timely matter. What I truly loved the most is their communication with their customer. Aaron stayed in great communication with me. In their text communication system you also get a description of…
Aaron was fast, friendly, professional, and the price was fair. Great service
I wouldn’t Call Any Other Company!! Fast,Reliable and Honest!! Above and beyond my Expectations!
Fast and professional
Works great
Ethan was fantastic! Did a great job assessing the problem and then took his time to explain possible solutions. He’s a pro
Aaron and Ethan were amazing! They showed up promptly, answered all of my annoying questions and worked with us to resolve our issues on a budget we could handle! Will absolutely be reaching out to them for future plumbing needs!!
Had a plumbing emergency trio with a leaking toilet, busted sewer line and broken water heater. This was the first company that had a human answer the phone at 11pm to get us scheduled. Our service techs Aaron and Ethan were cool, calm and professional as they helped us navigate the headache on our hands. Explained…
Ethan was knowledgeable, courteous, and prompt. He took the time to walk us through our options and was patient with all of our questions. He even fixed something that wasn’t even part of the job. I think we found our lifetime plumber! Thanks Ethan!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 52 | $166–$480 |
| Drain cleaning | 44 | $39–$295 |
| Plumbing pipe repair | 43 | $248–$1.2k |
| Plumbing leak detection | 42 | $54–$520 |
| Water heater installation | 37 | $1.2k–$2.4k |
| Faucet repair | 23 | $148–$517 |
| Outdoor plumbing system repair | 16 | $236–$1.6k |
| Faucet installation | 15 | $340–$755 |
