Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently cite rapid response times, professional communication, and reasonable pricing as key aspects of their experience with Benson Auto Towing. Drivers are noted for being courteous and helpful while handling various towing requests, including long-distance transports and emergency roadside assistance. However, one recurring criticism involves complaints about higher costs compared to competitors and perceived rudeness when customers questioned the price estimates.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
59 Google reviews we collected
Phrases our text analysis found in 56 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He showed up quickly, was very helpful, and got everything taken care of.”
“He was a cool, professional guy and responded quickly, coming to me in no time.”
“Kevin did a great job by going to Sherman TX to pick up my vehicle and deliver it to me in McKinney TX.”
“10/10 recommend this service to anyone needing a tow!”
“For a reasonable rate, will definitely recommend him when in the area!”
“I really appreciated the fast service and would definitely recommend him to anyone looking for reliable, quality work.”
“Communication was great from start to finish, he kept me updated, delivered my car exactly where it needed to go, and even sent me a picture confirmin…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Benson Auto Towing for 3 kinds of job. Pick one to see what they paid and said.
Kevin has exceptional customer service! 10/10 recommend this service to anyone needing a tow!
Double the price of other companies and gets rude when I told them that the price is too high and I’d check around….
Great experience with Kevin! He showed up quickly, was very helpful, and got everything taken care of. He’ll definitely be my first choice next time!
Great experience considering the circumstances!! I had to have my car towed from Allen, TX, while I was all the way back in Oklahoma, which could have been incredibly stressful. Kevin made the entire process so easy! Communication was great from start to finish, he kept me updated, delivered my car exactly where it…
Excellent service! The job was done correctly and with great attention to detail. He was a cool, professional guy and responded quickly, coming to me in no time. I really appreciated the fast service and would definitely recommend him to anyone looking for reliable, quality work.
Kevin towed my truck to my home in Princeton. He was quick to respond, professional and the cost was very competitive. He took great care of my vehicle and kept me in the loop the whole time. Will definitely use him again.
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 26 | — |
| Special vehicle towing | 5 | — |
| Battery service | 4 | — |
4.9 ★★★★★ 59 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kevin has exceptional customer service! 10/10 recommend this service to anyone needing a tow!
Thank you for your kind words! We’re thrilled we could help and we’re here whenever you need us again.
Friendly, courteous, and fast.
💯🫡
Double the price of other companies and gets rude when I told them that the price is too high and I’d check around….
I apologize, sir if I seemed rude and again, you’re not obligated to pay my price, but those are my prices. Thank you for the honest two star review five years. I had all five I didn’t even get a penny from you and you went out of your way to review. God bless you and I hope you made your motor cycle home safely
Great experience with Kevin! He showed up quickly, was very helpful, and got everything taken care of. He’ll definitely be my first choice next time!
Great experience considering the circumstances!! I had to have my car towed from Allen, TX, while I was all the way back in Oklahoma, which could have been incredibly stressful. Kevin made the entire process so easy! Communication was great from start to finish, he kept me updated, delivered my car exactly where it needed to go, and even sent me a picture confirming it had been safely dropped off. I really appreciated the professionalism, great communication, and peace of mind throughout the whole process. Definitely recommend!!
🫡 Ma’ma wish you were with the repairs thank you much
Professional, fast, courteous.
Very much appreciate glad we do get you going
Excellent service! The job was done correctly and with great attention to detail. He was a cool, professional guy and responded quickly, coming to me in no time. I really appreciated the fast service and would definitely recommend him to anyone looking for reliable, quality work.
🫡🫡
Kevin towed my truck to my home in Princeton. He was quick to respond, professional and the cost was very competitive. He took great care of my vehicle and kept me in the loop the whole time. Will definitely use him again.
Kevin came to my rescue. Price was very affordable. Highly recommend this towing company
🫡
Kevin did a great job by going to Sherman TX to pick up my vehicle and deliver it to me in McKinney TX. Kevin was very kind, helpful and respectful. We need more folks like him. Thx again Kevin
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
