Brenda Chilcutt3 reviewsTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBentley’s staff was very friendly and helpful.
Bentley's Pet Stuff Arlington Heights
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%87+24.6Replies to reviews 8%24+2Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 104 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 40%
4.8 ★★★★★ 334 Google reviews · 15 photos
89%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
29%reviews answered by the owner
Oct 2026latest review
Bentley's Pet Stuff Arlington Heights at a glance
Reviewers with a 4.8 rating praise the friendly, knowledgeable staff who assist with specific pet needs like food selection and treats. Customers often highlight the store's high-quality products and welcoming atmosphere for pets. Criticisms focus on limited inventory, such as missing specific brands or carriers, and instances of closed doors despite posted hours. Some also mention high prices and unsafe parking conditions during winter.
- Google rating: 4.8 out of 5 from 334 reviews (89% five-star).
- Reviews on this page: 334 Google reviews (222 with written comments, 10 with photos).
- Owner responses: the business replied to 29% of reviews.
- Most recent review: October 20, 2026.
- Service: Mobile Dog Groomer serving Palatine, Illinois.
Data from Google, last updated October 29, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bentley's Pet Stuff Arlington Heights: 87/100 on this factor. Category median: 89.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bentley's Pet Stuff Arlington Heights: 87/100 on this factor. Category median: 86.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bentley's Pet Stuff Arlington Heights: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bentley's Pet Stuff Arlington Heights: 24/100 on this factor. Category median: 60.D
24
Bar = this company · dark tick = category median.
Star ratings
334 Google reviews we collected
- 5 stars29889%
- 4 stars227%
- 3 stars51%
- 2 stars41%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 222 written reviews
- Praise16394%
- Complaints106%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude13779%
- Price & value1810%
- Quality & results74%
- Would recommend53%
- Honesty & trust32%
- Speed & response21%
- Communication11%
What customers talk about
We read 222 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The people are friendly and very helpful I have been going there since the first week it opened and have never been disappointed.”
“Prices are very reasonable, the selection is awesome, and staff is friendly.”
“This store is very tiny and the items are way overpriced.”
“It was a great experience and I will be back.”
“I recommend to anyone that wants to spoil their fur bebes.”
“Love Bentley’s Pet Stuff for their reliable products and helpful staff!”
“Went in for a quick trip to the store with my pup, Nelly, on Friday.”
“I went to pick up dog food for my son's Husky, and she took her time and explained everything to me about how to feed him.”
People customers mention
- Bentleys 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Marc7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Always fun to go there. The people are friendly and very helpful I have been going there since the first week it opened and have never been disappointed.
KatieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Friendly to my dog! Pleasant experience as always. Had delicious treats my dog loves and I picked up a couple fun things for my cats, too.
Voozsh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Love shopping here for my fur babies! High quality products made in the USA- everything you need in a setting that isn’t overwhelming. Staff is super helpful and knowledgeable about the products which I appreciate. I love supporting Bentleys in the neighborhood! 🐈🦮🤍
LesliLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bentleys is THE BEST! The team is kind, knowledgeable and patient with all my questions as a new dog mom. Everything is quality so there’s no worries of buying treats or chews that are filled with junk! A+++
lilynielyLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
JR helped me pick out food that was personalized to my cat's needs, and the results are already fantastic! Super thankful for his help and wealth of knowledge! It was a great experience and I will be back.
Jesse6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Brought my new rescue dog in, and a wonderful chat with good recommendations from the staff, whose name I forgot to ask. They did a lot to help my doggo feel safe and calm.
Photos
Customer reviews
4.8 ★★★★★ 334 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Marc Marovitz7 reviewsTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways fun to go there. The people are friendly and very helpful I have been going there since the first week it opened and have never been disappointed.
Response from the owner · a week ago
Thank you so much for being a loyal customer since the very beginning! 💚 It means a lot to hear that you’ve enjoyed your visits and never been disappointed. We love getting to know our customers and their pets, and we’re so grateful you’ve been part of our Bentley’s family from the start! 🐾
Margaret Wolf1 reviewTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful and courteous staff.
Response from the owner · 2 weeks ago
Thank you for the kind words! We’re glad our team made you feel welcome and provided helpful, courteous service. We appreciate you shopping with us and hope to see you again soon! 🐾💚
Katie RLocal Guide · 18 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly to my dog! Pleasant experience as always. Had delicious treats my dog loves and I picked up a couple fun things for my cats, too.
Response from the owner · 2 weeks ago
Thank you so much for the kind review! We’re happy to hear you and your pup had another great visit, and that you found some goodies for your cats, too! 🐾 We love making shopping fun for the whole furry family. Hope to see you all again soon! 💚
Amy Fiedler3 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you to JR for all the help and knowledge of the dog food!
Response from the owner · 2 weeks ago
Thank you for the kind words! We’re so glad JR was able to share his knowledge and help you find the right food for your pup. We’ll be sure to pass along the shout-out to him! 🐾💚
Beth Dill4 reviewsTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat store. The man was very helpful. I plan on continuing to shop there!
Response from the owner · a month ago
Thank you so much for the kind review! We’re glad our team was able to help you find what you needed and make your visit a great one. We really appreciate your support and are happy to have you as part of the Bentley’s family! 🐾💚
Voozsh Hair and Beauty1 reviewTotal number of Google reviews Voozsh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove shopping here for my fur babies! High quality products made in the USA- everything you need in a setting that isn’t overwhelming. Staff is super helpful and knowledgeable about the products which I appreciate. I love supporting Bentleys in the neighborhood! 🐈🦮🤍
Response from the owner · a month ago
Thank you so much for this wonderful review! We love hearing that Bentley’s feels like an easy, comfortable place to shop for your fur babies. Our team takes a lot of pride in knowing our products and helping you find the right options for your pets. We’re especially grateful for your support of our neighborhood store!
Lesli FergusonLocal Guide · 13 reviewsTotal number of Google reviews Lesli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBentleys is THE BEST! The team is kind, knowledgeable and patient with all my questions as a new dog mom. Everything is quality so there’s no worries of buying treats or chews that are filled with junk! A+++
Response from the owner · a month ago
Thank you so much for the amazing review! 🐾 We’re thrilled to hear our team has made you feel supported as a new dog mom. We love helping pet parents navigate all the choices out there, and we’re so glad you feel confident in the quality of what you’re bringing home for your pup. We truly appreciate the A+++ and your support! 💛🐶
Mark Rosenblatt15 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlethe heart of arlington heights
Response from the owner · a month ago
Thank you so much! 🐾 We’re honored to be called the heart of Arlington Heights. We truly appreciate being part of the community and love welcoming you and your pets through our doors! ❤️
Jim AlcornLocal Guide · 16 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place. Excellent sales staff. Highly recommend them for your pet needs!
Response from the owner · 2 months ago
Thank you so much for the kind words! 🐾 We’re thrilled to hear our team provided such a great experience and was able to help with your pet’s needs. We truly appreciate the recommendation and look forward to seeing you again soon! 💛🐶🐱
Business details
- Address: 90 S Evergreen Ave, Arlington Heights, IL 60005
- Phone: (224) 735-2160
- Website: shop.petstuff.com
- Service area: Palatine, IL