Dog Play Day Care - Pet Grooming, Training, & Boarding
Dog day care center · Palatine, IL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 104 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 79%
4.9★★★★★115 Google reviews · 24 photos
90%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Dog Play Day Care - Pet Grooming, Training, & Boarding at a glance
Google reviewers rate this Palatine facility 4.9 out of 5 based on 115 reviews, highlighting services including day care, grooming, boarding, and training. Customers frequently cite the clean environment, friendly staff, and proactive communication, such as sending photos or updates to reassure owners. While most feedback is positive regarding the attentive care and reasonable pricing, a few mixed reviews note that service quality can vary depending on which staff member is assigned to the pet.
Google rating: 4.9 out of 5 from 115 reviews (90% five-star).
Reviews on this page: 115 Google reviews (77 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 27, 2026.
Service: Mobile Dog Groomer serving Palatine, Illinois.
Data from Google, last updated October 29, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
This companyMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dog Play Day Care - Pet Grooming, Training, & Boarding: 92/100 on this factor. Category median: 89.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dog Play Day Care - Pet Grooming, Training, & Boarding: 96/100 on this factor. Category median: 86.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dog Play Day Care - Pet Grooming, Training, & Boarding: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dog Play Day Care - Pet Grooming, Training, & Boarding: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dog Play Day Care - Pet Grooming, Training, & Boarding: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dog Play Day Care - Pet Grooming, Training, & Boarding: 100/100 on this factor. Category median: 60.A
100
Bar = this company · dark tick = category median.
Star ratings
115 Google reviews we collected
4.9of 5
5 stars10490%
4 stars98%
3 stars22%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
99%praise
Praise7899%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price375%
Reasonable125%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3747%
Would recommend1519%
Quality & results911%
Price & value68%
Honesty & trust68%
Speed & response34%
Communication34%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is kind, patient, and caring, and our dogs love her!”
“I highly recommend this place for all your pups needs❤️!”
“We have had a great experience at Dog Play Day Care.”
“We paid extra (very reasonably priced) to work with a top notch dog trainer they recently hired, Harley.”
“Dog Play Day Care is my dogs favorite place to go, he's genuinely excited to realize where we are when we pull up in front.”
“The staff are friendly and delightful, my puppy can't get in the door fast enough, and the convenience of just dropping him off when I need to can't be beat.”
“She was awesome and communicative about the training.”
People customers mention
Melissa4 reviews
Kevin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dog Play Day Care - Pet Grooming, Training, & Boarding for 1 kind of job. Pick one to see what they paid and said.
GGiuliaLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I recently started taking my two dogs, a Shih Tzu and a Cavalier King Charles Spaniel puppy, to Adriana for grooming. We are very happy with her service! She is kind, patient, and caring, and our dogs love her! We highly recommend Adriana!
Great priceDog grooming
LLilly9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
My boy Oliver has been going here for over a year now and I can’t say anything but positive things. He is absolutely ecstatic when he knows he’s going to daycare, he has fun with all his fur friends, and the staff is absolutely amazing.
Any dog lover wants to be able to feel comfort in knowing their baby is taken…
Great priceDog boardingDog daycare
DDaisy12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Eric the owner great! Danny the manager the best! Harley the trainer amazing! Adriana the groomer outstanding!
AAmanda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I love their new dog training services! Their certified dog trainer is patient, knows how to work with every dog breed, and my dog absolutely loves her. I would highly recommend Dog Play Day Care for dog training.
BBrett1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Eric and his team are 5 star. Thank you so
Much, hope to work with you again.
Aliance Fence Supply
Great priceService not listed
AAna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Adriana is a wonderful groomer, very nice very professional and takes extra care. One of my dogs is a miniature schnauzer that requires the particular haircut and his hair tangles pretty bad. She takes the time to get the haircut right. My other dog is a rescue that has extra sensitive skin and has no issues after…
I recently started taking my two dogs, a Shih Tzu and a Cavalier King Charles Spaniel puppy, to Adriana for grooming. We are very happy with her service! She is kind, patient, and caring, and our dogs love her! We highly recommend Adriana!
Price assessment: Great price
Services: Dog grooming
Response from the owner · 2 weeks ago
Thank you Giulia, we are so glad to hear that your dogs had such a fantastic experience getting groomed by Adriana! We take great care with each dog that we groom and we look forward to seeing you again at their next grooming appointment!
M
Matthew Noth5 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
My boy Oliver has been going here for over a year now and I can’t say anything but positive things. He is absolutely ecstatic when he knows he’s going to daycare, he has fun with all his fur friends, and the staff is absolutely amazing.
Any dog lover wants to be able to feel comfort in knowing their baby is taken care of, and I can 100% say that’s what I get here.
My family recently had to go out of town and board 2 of our family dogs. We were scared to leave them, but we’re reassured that they would be in the best of hands. We received updates/pictures that gave us some relief that they were having the time of their lives!
Staff is always attentive and kind + willing to do whatever it takes to make sure your pup is comfortable. I highly recommend this place for all your pups needs❤️!
Price assessment: Great price
Services: Dog boarding, Dog daycare
Response from the owner · 8 months ago
We are so appreciative of your kind words! We love every minute we spend with Oliver and we always strive to give Oliver (and every dog) extra love when they are boarded with us. Thank you for putting your trust in us to care for your pup!
D
Daisy Antunez12 reviewsiTotal number of Google reviews Daisy has written across all businesses on Google Maps, not just this one.
Eric the owner great! Danny the manager the best! Harley the trainer amazing! Adriana the groomer outstanding!
Response from the owner · Edited 6 months ago
Thank you so much, Daisy! We’re thrilled you had a great experience with Danny, Harley, and Adriana. We appreciate your kind words and will be sure to share them with the team. We look forward to seeing you and your pet again soon.
A
Amanda M1 reviewiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
I love their new dog training services! Their certified dog trainer is patient, knows how to work with every dog breed, and my dog absolutely loves her. I would highly recommend Dog Play Day Care for dog training.
Response from the owner · 9 months ago
Thank you, Amanda — we’re so happy you and your dog had a great experience with our new training services. Our certified trainer will be thrilled to hear you appreciated her patience and breed knowledge, and we’re glad your dog loves her. We appreciate your recommendation and look forward to seeing you both again soon.
B
Brett Cottle1 reviewiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Eric and his team are 5 star. Thank you so
Much, hope to work with you again.
Aliance Fence Supply
Price assessment: Great price
Services: Service not listed
Response from the owner · 9 months ago
Thank you, Brett. We really appreciate the 5-star review and are glad Eric and the team could help. We look forward to working with you and Aliance Fence Supply again.
A
Ana M1 reviewiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Adriana is a wonderful groomer, very nice very professional and takes extra care. One of my dogs is a miniature schnauzer that requires the particular haircut and his hair tangles pretty bad. She takes the time to get the haircut right. My other dog is a rescue that has extra sensitive skin and has no issues after his grooming session which tells me he received a good wash and rinse. Highly recommend!
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · a year ago
We greatly appreciate your kind words! Thank you for giving us the opportunity to groom your dogs!
A
Ashley CatizoneLocal Guide · 52 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
We have had a great experience at Dog Play Day Care. They started offering private training, and Harley did the training with our dog while he was there during our work day. She was awesome and communicative about the training. Our dog has gotten nipped a couple of times playing with other dogs and they handled it really well; they even called to check on him later that evening (he was fine!). There are cameras that you can watch to check on your dog while there as well.
Response from the owner · a year ago
We appreciate your kind words, Ashley! Gambino holds a special place with us and we are honored to have earned your trust in caring for him. Thank you so much for the review!
U
Ulises Ocampo CruzLocal Guide · 84 reviewsiTotal number of Google reviews Ulises has written across all businesses on Google Maps, not just this one.
