iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 104 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★454 Google reviews · 24 photos
96%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Calling All Paws highly for its convenient mobile service, noting that groomers are often punctual, gentle, and effective with anxious or senior pets. Customers appreciate the personalized attention and communication regarding specific grooming needs. However, some low-star reviews criticize inconsistent pricing structures, missed appointment policies, and occasional delays where groomers failed to provide timely updates or apologies.
Google rating: 4.9 out of 5 from 454 reviews (96% five-star).
Reviews on this page: 454 Google reviews (380 with written comments, 66 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 26, 2026.
Service: Mobile Dog Groomer serving Palatine, Illinois.
Data from Google, last updated October 29, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Calling All Paws Mobile Pet Grooming: 89/100 on this factor. Category median: 89.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Calling All Paws Mobile Pet Grooming: 87/100 on this factor. Category median: 86.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Calling All Paws Mobile Pet Grooming: 91/100 on this factor. Category median: 96.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Calling All Paws Mobile Pet Grooming: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Calling All Paws Mobile Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Calling All Paws Mobile Pet Grooming: 100/100 on this factor. Category median: 60.A
100
Bar = this company · dark tick = category median.
Star ratings
454 Google reviews we collected
4.9of 5
5 stars43696%
4 stars31%
3 stars20%
2 stars20%
1 star112%
Praise vs complaints
Phrases our text analysis found in 380 written reviews
96%praise
Praise53896%
Complaints224%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable480%
Overpriced00%
Not sure120%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results15928%
Staff & attitude14927%
Speed & response8716%
Would recommend8014%
Price & value387%
Communication265%
Honesty & trust214%
What customers talk about
We read 380 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We always have a great experience with Calling All Paws.”
““At least it’s hair and will grow back” —the groomer’s response to my obvious amazement on the poor job.”
“They’re always on time, very kind, very patient with our dog, and perform a great groom!”
“…a cat grooming appointment but whomever I talked to was so extremely rude I couldnt continue the conversation and had to find someone else.…”
“On time, professional and super satisfied with the service !”
“This is a lack of consideration with a recurring client that was always flexible with their calendar and delays.”
“I Highly Recommend Laura for any Dogs Grooming needs.”
“I don't recommend this company.”
“The price was reasonable for the work and the time spent.”
“I understand the safety of their staff and the extra fee.”
“She listened to me and Peanutbutter smelled as good as he looked!”
“Somehow, Alexis completely won him over, which honestly feels like a miracle.”
“At first this seemed innocent enough, but I began to become concerned that this was some sort of scam.”
People customers mention
Jessica16 reviews
Robyn8 reviews
Hannah8 reviews
Emily6 reviews
Laura6 reviews
Lydia5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
HHolly9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Emily was amazing! My mini doodle was in dire need of a cut and Emily took the time to go over the process and show me the matting of his fur in places along with educating me on how to check for it. My dog is a rescue and afraid of strangers, but she was so gentle with him and he now looks amazingly adorable! I…
KKaren5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This was our first time using All Paws Grooming. Easy to set up an appointment and very easy process! Our dog was excited to grr er t in the van. They did a great job with grooming!
LLenore6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My adult cat was so well treated she didn’t even feel afraid. After her bath she seemed pleased with the renewed softness of her fur. It was no longer matted. Calling All Paws has been mart of my cat’s life for more than 2 years. !
MMelissaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We always have a great experience with Calling All Paws. They are prompt, professional, and friendly. Our four-legged family member does not complain, and he always comes back looking extra handsome. It is true that you pay a bit more for the convenience of the service coming to your door, but they always do a great job!
Ccfglz0610 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I am so thankful to Emily, our groomer. She was patient, loving and very professional. My 2 Shih-Tzus are 1.5 years old and are still getting used to grooming. They’ve had bad experiences before and were not too excited to the experience again. At the end they both were jumping and wag tailing to Emily. They look…
Reasonable price
RReneeLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Jessica did a great job My puppy was so happy after she had her grooming and we were happy with the groomer great job to Calling All Paws
Emily was amazing! My mini doodle was in dire need of a cut and Emily took the time to go over the process and show me the matting of his fur in places along with educating me on how to check for it. My dog is a rescue and afraid of strangers, but she was so gentle with him and he now looks amazingly adorable! I will definitely use this service again and request Emily! Before and after pics below.
Response from the owner · 6 months ago
Thank you Holly! We are so pleased that this was a good experience for both you and your pet. We look forward to gaining more of your dog's trust and keeping her looking and feeling good.
K
Karen Weiss5 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
This was our first time using All Paws Grooming. Easy to set up an appointment and very easy process! Our dog was excited to grr er t in the van. They did a great job with grooming!
Response from the owner · a day ago
Thank you Karen! We love to hear that pets are excited to see us and be pampered. Hoping to see you guys in the future.
L
Lenore Wold6 reviewsiTotal number of Google reviews Lenore has written across all businesses on Google Maps, not just this one.
My adult cat was so well treated she didn’t even feel afraid. After her bath she seemed pleased with the renewed softness of her fur. It was no longer matted. Calling All Paws has been mart of my cat’s life for more than 2 years. !
Response from the owner · a day ago
Thank you Lenore! We love our job of helping pets feel more comfortable.
M
Melissa TendickLocal Guide · 11 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
We always have a great experience with Calling All Paws. They are prompt, professional, and friendly. Our four-legged family member does not complain, and he always comes back looking extra handsome. It is true that you pay a bit more for the convenience of the service coming to your door, but they always do a great job!
Response from the owner · a day ago
Thank you so much Melissa! We know that pets can be particular about humans, especially groomers. It's a relief you don't get any complaints! Looking forward to the next visit.
C
cfglz0610 reviewsiTotal number of Google reviews cfglz06 has written across all businesses on Google Maps, not just this one.
I am so thankful to Emily, our groomer. She was patient, loving and very professional. My 2 Shih-Tzus are 1.5 years old and are still getting used to grooming. They’ve had bad experiences before and were not too excited to the experience again. At the end they both were jumping and wag tailing to Emily. They look amazing and smell clean. Already made an appointment for next month. Thank you Emily !!
Price assessment: Reasonable price
Response from the owner · 7 months ago
We are so pleased to hear all these great things. We look forward to seeing them again and keeping them comfortable!
R
Renee SLocal Guide · 17 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Professional and very loving with our dog. Takes their time and focuses on the dog and their behavior instead of just getting the job done. We will use them again.
Response from the owner · 2 weeks ago
Thank you Jennifer! We are proud to have many skilled and compassionate groomers on our team. We look forward to the next visit!
L
Lachele Kawala8 reviewsiTotal number of Google reviews Lachele has written across all businesses on Google Maps, not just this one.
Olivia was on time and did a wonderful job. I handed over a puppy for a his first grooming and he came back very happy.
Response from the owner · a month ago
Aww! Thank you so much for trusting us with your precious puppy. We are so happy to hear that this was a great 1st experience for your pet. We look forward to keeping him groomed and happy in the future.
J
Jasmin Guzman6 reviewsiTotal number of Google reviews Jasmin has written across all businesses on Google Maps, not just this one.
We love all the ladies who come and take care of our dog! They’re always on time, very kind, very patient with our dog, and perform a great groom! Our dog is very energetic, affectionate, and strong but they’re very professional and know how to work around him :)
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much Jasmin. We are thrilled to hear that all of our staff has been professional and we appreciate the continuing visits!
K
Karen BLocal Guide · 10 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
This was my first time using a mobile pet grooming service. I usually take my dog to a chain pet store for grooming. The groomer is great, but my dog trembles every time I take her there and it breaks my heart. A neighbor is a long -time "Calling All Paws" customer and so I gave the service a try on her recommendation. Our groomer, Jessica was phenomenal; patient and kind, And my little doggie looked like a princess. No more trembling!
Response from the owner · a month ago
We are all so pleased to hear this! Thank you for trusting us with your princess and we look forward to seeing you guys again for more stress-free spa days.
