Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts

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Benton Physical Therapy

Physical therapy clinic · Benton, AR · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%96+27.1Replies to reviews 8%100+8.2Experts Score= 97Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 89 athletic trainingPosition by Experts Score among all companies we track in this category. · better than 59%
5.0 ★★★★★ 442 Google reviews · 23 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Oct 2026latest review
📞 Call (501) 359-5931Request a call backWebsite ↗

Benton Physical Therapy at a glance

Google reviewers rate Benton Physical Therapy five stars based on 442 reviews, with the owner responding to 95% of comments. Patients frequently cite punctual scheduling, friendly staff, and thorough explanations of exercises as key benefits. Recurring themes include personalized care for back, neck, and knee issues, along with a comfortable environment that encourages progress toward health goals.

  • Google rating: 5.0 out of 5 from 442 reviews (99% five-star).
  • Reviews on this page: 442 Google reviews (335 with written comments, 13 with photos).
  • Owner responses: the business replied to 95% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Athletic Trainer serving Benton, Arkansas.

Data from Google, last updated November 1, 2026.

Score profile vs other athletic training

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction97Reliability96Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 97 (median 97)Reliability: 96 (median 96)Momentum: 100 (median 100)Replies to reviews: 100 (median 71)
Benton Physical TherapyAthletic Training median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benton Physical Therapy: 97/100 on this factor. Category median: 97.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benton Physical Therapy: 96/100 on this factor. Category median: 96.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benton Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benton Physical Therapy: 100/100 on this factor. Category median: 71.A
100

Bar = this company · dark tick = category median.

Star ratings

442 Google reviews we collected

  • 5 stars43699%
  • 4 stars51%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 335 written reviews

  • Praise34399%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude18554%
  • Would recommend7221%
  • Quality & results4714%
  • Speed & response165%
  • Communication134%
  • Honesty & trust123%

What customers talk about

We read 335 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “My family has been going there for many years because of how attentive they are to making sure our therapy needs are met.”
  • “It’s a friendly environment it’s the best place for therapy everyone is so kind I definitely recommend Benton Physical therapy they are all great to work with!”
  • “I had an awesome experience at Benton Physical Therapy.”
  • “He built a quick and easy rapport as well as an intentional and “just hard enough” program.”
  • “Drew was very knowledgeable about what my issues were and very easy to work with.”
  • “And now with degenerative discs, I don’t trust anyone , except her and her CC crew….”

People customers mention

  • Drew 14 reviews
  • Lauren 10 reviews
  • Nick 9 reviews
  • Rick 8 reviews
  • Dobbs 7 reviews
  • Simon 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Sissy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

The physical therapists at Benton Physical Therapy are the best in the state. My family has been going there for many years because of how attentive they are to making sure our therapy needs are met. McKenzie has been doing wonders by assuring that we make our way back to complete health. She works within our…

aimee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

It’s a friendly environment it’s the best place for therapy everyone is so kind I definitely recommend Benton Physical therapy they are all great to work with!

Tamara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Lauren is the best!! 2nd time that I have been to her and she knows what she is doing! Highly recommend.

Jacquelyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Drew was very knowledgeable about what my issues were and very easy to work with.

JoyceLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Everyone was very nice and accommodating. Nick, my therapist, is the best. Very good experience. Definitely recommend.

erma9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Very pleased with my service for physical therapy I would highly recommend this place

Compare with

Photos

Customer reviews

5.0 ★★★★★ 442 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sissy Treat4 reviewsTotal number of Google reviews Sissy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The physical therapists at Benton Physical Therapy are the best in the state. My family has been going there for many years because of how attentive they are to making sure our therapy needs are met. McKenzie has been doing wonders by assuring that we make our way back to complete health. She works within our comfort level but always encourages us to the next level to assure we get a complete workout each time we are there. We can really tell and see improvement in our conditions with each visit. The rest of the therapist on staff are always lending a hand in helping with each session we attend. I can’t say enough good things about the quality of professional and personal service we always receive from the complete staff at Benton Physical Therapy on Military Road in Benton, Ar. They will take care of you plus make you feel like family.

aimee raper6 reviewsTotal number of Google reviews aimee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It’s a friendly environment it’s the best place for therapy everyone is so kind I definitely recommend Benton Physical therapy they are all great to work with!

Tamara Mangum8 reviewsTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lauren is the best!! 2nd time that I have been to her and she knows what she is doing! Highly recommend.

leah garner3 reviewsTotal number of Google reviews leah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got me in and fixed me up in the same day. Nick was the best!

Jacquelyn Lindsay6 reviewsTotal number of Google reviews Jacquelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Drew was very knowledgeable about what my issues were and very easy to work with.

Joyce ShawLocal Guide · 10 reviewsTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone was very nice and accommodating. Nick, my therapist, is the best. Very good experience. Definitely recommend.

erma bridges9 reviewsTotal number of Google reviews erma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very pleased with my service for physical therapy I would highly recommend this place

Response from the owner · 4 months ago

Thank you for the 5 star review, Ms. Erma! You were wonderful to have in the clinic with your positive attitude every visit! Thank you for trusting us with your care and hope you return to see us if you have any PT needs!

Kristen HamiltonLocal Guide · 27 reviewsTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nick is a rockstar and the sweet ladies at the front desk are amazing! Nick is professional and used age appropriate communication and strategies to help my child gain strength and heal. THANK YOU GUYS!

Rhonda Phillips5 reviewsTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a very good experience on my first day going. Looking forward to going again.

Response from the owner · 2 weeks ago

Thank you for the great review! We’re happy to hear you felt comfortable during your first visit and look forward to seeing you again soon!

Cathy Bryant2 reviewsTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Laren was very professional and caring. She definitely knows her job was in tears going into work out left in much better shape

Response from the owner · 2 weeks ago

We’re so happy to hear Lauren took such great care of you! Her compassion and expertise mean so much to our team. Thank you for taking the time to share your experience and for choosing BPT!

Benton Physical Therapy on Google Maps →

Business details