Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate the facility 4.5 out of 5 stars, frequently praising clean premises, friendly staff, and streamlined adoption processes that include free spay and neuter services along with starter supplies. Positive feedback highlights professional veterinary care during clinics and helpful communication regarding pet integration. However, low-star reviews indicate recurring issues with limited availability for emergency cases, communication errors during adoption scheduling, and isolated incidents involving rapid euthanasia of animals.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
448 Google reviews we collected
Phrases our text analysis found in 298 written reviews
How often each topic comes up in the written reviews
We read 298 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This place is clean, and the staff is very friendly and accommodating.”
“…ow see what they do about his dog because that short blonde lady was rude to me it's her fault my cat is dead😞😿🙏🏼😭😭😭😭…”
“Me and my 4-year old daughter adopted a 1-year old cat and it was a great experience from the start.”
“this place was so rude and horrible to me when i went in to do community service.”
“Would definitely recommend for future clinics or adoption.”
“…ur dogs here for any sort of vet appointment (especially overnight) I would not recommend leaving anything with your pups, ask them to use a slip lead…”
“Process was sonquick and easy took our new best friend home the same day !”
“I was glad I went all the way to South 2d Street even though for me it was a long trip but well worth it.”
“I loved the way the staff interacted with me and answered all of my questions.”
“You can tell they genuinely love and protect the animals in their care — everything was clean, organized, and filled with compassion.”
praise complaint · found by our text analysis, Google review wording unchanged.
We adopted a Miniature Whippet Italian Greyhound for free as a puppy, they nurtured him and microchipped him plus gave us resources and free food!
This place is clean, and the staff is very friendly and accommodating. We were in search of a puppy to add to our family, and this place did not disappoint. They have a puppy room, and staff let us take our time bonding with each one to see which was the best fit. Adoptions are donation based, and they send you home…
This animal shelter is a 5 star facility. The building and grounds are kept clean. The staff members are friendly and helpful. I highly recommend this animal shelter. Adopt don't shop!
The doctor was so professional and helpful ! My kids had a question about their new little member of their family; it was very important. The little dog had just recently been spayed. The doctor was super helpful and nice and answered alot of questions for us.
They killed my elderly dog within minutes of picking him up. He had NO injuries just hip dysplasia so they ASSUMED he’d been hit by a car. I got there to confirm it was him within minutes and he was still warm. Horrible vet. Horrible people.
Me and my 4-year old daughter adopted a 1-year old cat and it was a great experience from the start. The staff was very friendly and patient with us and made the process as smooth as possible. Thank you so much!! We are all very happy 😊
4.5 ★★★★★ 448 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We adopted a Miniature Whippet Italian Greyhound for free as a puppy, they nurtured him and microchipped him plus gave us resources and free food!
I took my cat to the Bernalillo Care Center I realized they were closed they wouldn't help me I took him the next day they still wouldn't help me when my cat Big Daddy was dieing they told me they did take sick animals my cat wasn't sick he was dieing all the veterinary places they gave me did help me either I had to bring my cat home and watch him die my heart broke in to a million piece's I gave my cat ibuprofen to help with his pain when he passed we all cried I hate this place that wouldn't help me and all the places that I went that didn't help me either I hate them all The short blonde lady at animal control is evil she to my neighbor Ronnie Lopez could claim his dog Cujo he was coming on to my property chasing my cat's my neighbor said she hear the dog in her yard around 1:45 a.m. I found one of the calico momma cat's dead this morning they are trespassing on my property I'm am tired of irresponsible people not taking care of their pets I have had it I'm going to call the police now see what they do about his dog because that short blonde lady was rude to me it's her fault my cat is dead😞😿🙏🏼😭😭😭😭
We take your concerns serious. Please contact our director, Misha Goodman at [email protected] or 505-975-5945 to further discuss your concerns.
This place is clean, and the staff is very friendly and accommodating. We were in search of a puppy to add to our family, and this place did not disappoint. They have a puppy room, and staff let us take our time bonding with each one to see which was the best fit. Adoptions are donation based, and they send you home with a bag of food, treats, updated shots, and your pet fixed. The process was very smooth. We love our new puppy, and are so grateful for everyone that helped us find him.
This animal shelter is a 5 star facility. The building and grounds are kept clean. The staff members are friendly and helpful. I highly recommend this animal shelter. Adopt don't shop!
Thank you so much for giving us 5 stars. You made our day! Our team works hard to provide exceptional care to our animals, and we love hearing positive feedback from our community. It means the world to us!
Friendly and great staff. Very helpful and great facility.
Thank you for your kind words and for sharing your 5-star review with the rest of our community. Our team works hard to provide exceptional care to our animals, and we love hearing positive feedback from our community. It means the world to us!
When you think about the animal pound its natural to think of dark dismal pens stacked full of rowdy dogs ards who hate their jobs. This rescue center proved me wrong in every category. I took a friend in hopes to find a companion for him, opting for a big dog maybe thatd been there a while and overlooked. These dogs were all so well behaved, clean and tended to, in very clean pens with beds, some had roommates but the workers all knew details of each dog they had there and I liked that. The adoption process was not as thorough as I had anticipated and the ladies were kind, the doctors showed involvement and everyone played a significant role in the well being of each pet there which & that gave relief that it wasnt just a job to them. We brought home a large dog who was surrendered and he fit right in very comfortably. Unfortunately after 3 weeks we had to return him due to ⁷troubles at home and we were greeted back warmly by the whole staff .It was a beautiful experience .
Thank you so much for sharing your experience with us. We’re truly grateful for your kind words and for giving us the opportunity to help your friend find a companion. At Bernalillo County Animal Care, our team works hard to provide a clean, caring, and supportive environment for every animal, and it means a lot to hear that this stood out during your visit. While we were sorry to hear your companion didn’t work out at home, we appreciate you bringing him back safely and we’re happy our team could greet you with warmth and understanding. Our goal is always to ensure the best match and well‑being for both pets and families! Thank you again for taking the time to leave such a thoughtful review.
Great place
Thank you for taking the time to leave us a 5-star review! Our team works hard to provide exceptional care to our animals, and we love hearing positive feedback from our community. It means the world to us!
The doctor was so professional and helpful ! My kids had a question about their new little member of their family; it was very important. The little dog had just recently been spayed. The doctor was super helpful and nice and answered alot of questions for us.
Thank you so much for sharing your experience with us! We’re glad to hear our veterinary team was able to support your family and answer all your questions about your newly spayed pup. We understand how important these moments are, especially when welcoming a new member into the family. If you ever need more guidance or have additional questions, we’re always here to help!
They killed my elderly dog within minutes of picking him up. He had NO injuries just hip dysplasia so they ASSUMED he’d been hit by a car. I got there to confirm it was him within minutes and he was still warm. Horrible vet. Horrible people.
Friendly, helpful, and employees truly care for the animals.
Thank you for your kind words! We truly appreciate you taking the time to leave a review. Our team cares deeply about every animal that comes through our doors, and it means a lot to know that it shows. We’re grateful for your support of Bernalillo County Animal Care! :)
Bernalillo County Animal Care and Resource Center on Google Maps →
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
