POOL & SPA SERVICES · RICHLAND, WA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%20+3Craft & service 20%81+16.2Value 10%68+6.8Momentum 8%11+0.9Track record 7%39+2.7Accountability 5%23+1.2Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%20+3Craft & service 20%81+16.2Value 10%68+6.8Momentum 8%11+0.9Track record 7%39+2.7Accountability 5%23+1.2Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCOREBertin's Pools and Landscaping LLC
Better than 32% of pool & spa services · #15 of 22
4.8★34 Google reviewsGoogle star rating as shown on Google Maps.
4.20★last 12 monthsAverage stars on reviews from the last 12 months only.
11.1%1–2★ in 2 yrs (avg 2.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Recent priced reviews
No written reviews mention this job yet.
vs category
Blue = Bertin's, grey = pool & spa services average
Rating over time
Price
Not enough reviews with a price yet.
Great price 0%Reasonable 100%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%20+3Craft & service 20%81+16.2Value 10%68+6.8Momentum 8%11+0.9Track record 7%39+2.7Accountability 5%23+1.2Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
20
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
20
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
81
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
68
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
11
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
39
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
23
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+9 / −0
Professionalism
+6 / −0
Responsiveness
+7 / −0
Punctuality
+7 / −0
Value
+8 / −0
