Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Besser Garage Doors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%75+10.6Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Besser Garage Doors

Yorba Linda, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 92 garage door repair services · 4.9★ from 2,475 Google reviews

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Report card

Percentile vs other garage door repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Besser Garage Doors is better than 95% of garage door repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Besser Garage Doors is better than 94% of garage door repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Besser Garage Doors is better than —% of garage door repair services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Besser Garage Doors is better than 75% of garage door repair services.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Besser Garage Doors is better than 100% of garage door repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Besser Garage Doors is better than 100% of garage door repair services.A
100

Reviews for your job

Customers hired Besser Garage Doors for 4 kinds of job.

Besser Garage Doors for customer support

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Customer support”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Customer support”

Rick10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

West quickly identified and executed the inspection, minor adjustment, and lubrication needed. Scheduling was easy, and they were early, so that I was able to get going on the rest of my day. Thank you!

Reasonable priceCustomer supportGarage door consultationGeneral repairs & installation
Jackie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Austin texted me, was on time, highly knowledgeable and very professional. He explained the why, how, etc in detail before I agreed to my garage door repair. He worked nonstop in a very hot garage. Excellent service.

Reasonable priceCustomer support
V6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Paul Came by our house today to do a minor repair and was very friendly and very informative about our system. He did the repair in about 10 minutes and was gone before I realized he had left. He was super efficient and and I am cery happy with the work. Besser Brothers Does great work and really backs up their product.

Great priceCustomer supportGarage door consultation
Steve8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

James S was our serviceman and did a superb job. He thoroughly examined the garage doors to find the root of our problem and fixed them in a very short time frame. He was generous with his time and explanation as to what the issues were. I highly recommend Besser Bros. for any garage door repairs needed. Outstanding customer service!!!

Reasonable priceGarage door consultationCustomer support
mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ryan was friendly, on time and incredibly knowledgeable!

Great priceGarage door consultationCustomer supportGeneral repairs & installation
Martha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Paul the technician is awesome and very helpful

Garage door consultationCustomer supportGeneral repairs & installation
Betsy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Besser Bros is very professional and did a great job for us!. Their front office responds promptly to make an appt. Christian, who serviced our doors, is 5 stars! He called when he was on his way, arrived promptly, was pleasant, helpful, knowledgeable and explained all the work clearly. Estimates were given…

Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
Walter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Frank did a great job installing my garage door. He was friendly, knowledgeable, and very helpful throughout the process. He even went out of his way to help me move a few things back inside the garage once the work was done. I really appreciate his professionalism and great customer service—highly recommend him!

Reasonable priceGarage door consultationCustomer supportGarage door design
Puthita11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Austin came for an emergency call on a weekend. He fixed our door pretty fast and provided good service. He was respectful of our property. We are happy to have our door back. Thank you for fixing our door!

Customer support
YusefLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sebastian was professional, patient, and kind! Very happy with everything!

Customer supportGeneral repairs & installation
Justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Paul was very helpful and easy to work with. For something as seemingly simple as a garage door opener there were interesting things to learn about it.

Customer support
Chung-Li1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Daniel was very patient and detailed in explaining what needed to be done. Paul, the supervisor, came today as promised. He reviewed the garage door and assured us everything is working perfectly.

Great priceCustomer support
Mia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Really great customer service! Jacob was informative and quick with all the info!

Great priceCustomer support
Leah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Informative, considerate, and knowledgeable technician. Was able to answer all my questions and help me feel very comfortable with my purchase.

Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
Russell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arrived on time your company went out of their way to accommodate us, explained everything thru finished in a timely manner your guy was really friendly great job would use you again and would also reffer to others.

Reasonable priceGarage door consultationCustomer support

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 66%Overpriced 4%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & installation392—
Garage door consultation191—
Garage door design93—
Customer support15—

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