How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%75+10.6Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREBesser Garage Doors
Yorba Linda, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 92 garage door repair services · 4.9★ from 2,475 Google reviews
Report card
Percentile vs other garage door repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Besser Garage Doors for 4 kinds of job.
Besser Garage Doors for general repairs & installation
Clear ✕All 392 Google reviews tagged “General repairs & installation” · showing 80
My garage door wasn’t working. I called Besser and got help within a few hours. Matt came and fixed everything! He was great, kind and very helpful! Would definitely recommend in the future!
BESSER is the only garage door company I’ll call. Very professional, polite, on time and the problem gets fixed👍👍
Eric and his assistant worked proficiently and without interference or interruption. I was referred by a longtime contractor to Besser Brothers and I do appreciate the seasoned and professional attitude of Eric and the workmanship of his associate.
Excellent service on our broken garage door opener. Although the replacement was expensive, the work done by Jacob was outstanding.
Matthew was prompt, knowledgeable and professional…excellent work!!!
I have used Besser Garage Doors several times over past 8 years. The technician that I had this time, Austin, was extremely knowledgeable, friendly and so helpful. There was some problem solving involved on this call and he handled beautifully. I would recommend the company and this technician for any garage repairs. Thanks much.
I needed a new backup battery for my garage door opener and Aiden was my tech for the job. He also did a quick check to see if there was anything else and I also needed a tune-up so he did that too. Aiden was very punctual, polite and very confident and good at his job. Thank you Aiden!
Richard and his partner were prompt, professional and friendly. Work order was accomplished to my complete satisfaction, and they went above and beyond.
1. Openers were not checked for battery back up. When the So Cal Edison Public Safety Power Shutoff occurred today, doors would not open. I checked batteries, which were installed, but not connected. They were not charged, so they didn’t work. Poor attention to detail by whomever installed them from your company.…
I appreciate Eric explaining to me about the charges! He is very clear and is accommodating in his work.
Daniel West came in to address some broken rail back hangs. He was very helpful and professional. Would recommend!
Excellent service from Besser Garage! They responded promptly to address a noisy garage door, lubricated and adjusted it, and now it operates smoothly and quietly. The technician went above and beyond by also helping connect the garage door to my car and set up the camera system. Everything works perfectly.…
Always a pleasure doing business with Besser! Daniel was professional, timely and kind. He explained that everything in detail to me. Have nothing but good things to say about Daniel and Besser Bros company.
Mike was very helpful. He addressed all our questions and configured the garage opener, WiFi connection, etc.
Matt McGrew is awesome!! Terrific service, prompt, friendly, even reachable on his cell phone directly. If only he also fixed appliances and HVAC!!
Service rep touched nothing, Looked at the wires and door sensors, then stood in my garage and stared at his iPad - he said my non functional garage door opener was old and I needed a new one. He was preparing bids on different openers. After he left, I wiggled some wires and tapped on the opener - it's been working fine since then.
Daniel did a great job and explained the parts that we needed and why and which we really needed now and which could wait if we couldn’t do everything at once. He came early and was a pleasure to deal with. Would use Besser again especially if Daniel was the technician!
Very professional. Explained the issue with the old garage door opener and different options.
Daniel was very kind and knowledgeable. He gave a very fair and honest perspective with my current situation of the garage door, motor, and how to proceed. He will be an installing a unit for me this week.
Excellent technician.A+ communication, knowledge, professionalism, work ethic.
Great service!
Austin is knowledgeable, quick and great at repairing garage doors.
Pleasantly impressed by service received from our technician, Daniel. He was professional, polite, and knowledgeable about the problem with the garage door. He was able to fix it and we are purchasing new doors due to their efficient service and trustworthiness. Also the receptionist on our initial call was very pleasant. Fortunate Besser was recommended.
Daniel J. and Eric provided terrific service. They were courteous, efficient, and thoroughly explained everything that needed to be done and what it would cost. I was very grateful that they had all the parts and equipment needed to repair/replace everything in real time. Thanks, guys!
Daniel was awesome! Whoever hired him did good. He installed a new garage door opener. Knows his stuff. Explained and demonstrated the operation and all features. He was professional. Next time I need Besser’s, send Daniel if he’s available.
Great customer service! Of course when he was here the garage was working! Technician explained everything clearly and presented my options should it continue to happen.
Danial was very pleasant , polite and worked very efficiently. job was completed quickly and looks very nice.
It is really nice to work with Ryan. He is really kind and open to explain everything precisely. Ryan finishs every work/repair much faster than I expected and he didn’t push me to do something. I really appreciate his work and explanation. I can fully trust Ryan and I definitely recommend these team to everyone!
Pleased I was able to get an appointment quickly. Daniel and Eric very courteous and professional. I was explained what was fixed and what the problem was.
On time, professional and did good clean and quick work on same day notice. Would highly recommend Deshaun for any and all of your garage door needs!
Replaced all the rubber/ garage water proofing trim w added rodent deterrent ( mice and rats love to get in!) The guys did a great job!
Absolutely exceptional service by Daniel and assistant Eric. Knowledgeable experts. Very timely and kept us very well informed.
Matt was friendly,efficient and professional.
This is my second 5-Star review for Besser. We have two garage doors, the first was repaired lat year by Jacob. The second today by Aiden. Both Service Engineers were excellent! Today, Aiden replaced the Spring, as well as the rollers and all other mechanical parts related to door itself. Excellent work, extremely…
Mike at Besser Garage Doors was fantastic! He was professional, responsive, and did a great job fixing my garage door at Summit at Orchard Hills. Everything is working perfectly now. Highly recommend Mike and Besser Garage Doors!
Great experience. Daniel and partner were very professional and perfect gentlemen. A real pleasure to have them install the system!
Daniel J. from Besser Garage Doors went above and beyond to accommodate my wishes in arranging my garage door installation. So far, I am exceptionally pleased with Besser and hope that the installation goes as well as the contract phase. Thank you, Daniel!
Thoroughly restored the garage door to full operation
Matthew M. provided friendly, prompt and professional service on our garage door springs. It was by far the best service experience I’ve had in years and would highly recommend Besser Garage doors to friends and family.
Matt was super friendly, insightful, and helpful. Great communication, prompt, and efficient as well. Highly recommend!!
Our garage door opener broke this afternoon and Besser Garage Doors was able to come out same day. Austin M was right on time. He explained our options very clearly. He was quick to install our new opener. He explained to us how the whole new system works. Austin did a fantastic job!
They were very quick and did a great job
Been using Besser Garage Doors for over 10 years. They have exceptional service and knowledge. Fast and professional. They have worked on garages at my personal home as well as my rental properties. Payment is simple and hassle free. Techs and customer service are top notch!
Aiden did a great job on our garage door! He was on time, professional, and really knew his stuff. He did a full tune-up, replaced all the old worn rollers with premium ones, and added extra support framing — the door runs so much quieter and smoother now. He explained everything clearly before starting and cleaned…
BESSER Garage company sent a very professional representative, Austin, to my house to assess my need for a new garage replacement. Before the rep’s arrival, communication from BESSER was excellent. They messaged me so I would be aware of the rep’s arrival, and the rep called to let me know when he was 10 minutes…
Great communication and responsiveness when door spring broke!
Call at 6:30am and a technician arrived before 8am. We had a broken spring and our car was stuck inside the garage. Josh our technician was excellent in showing us our options for fixing the broken spring. He inspected everything and found some rollers were also going bad. We really appreciated that he showed us our…
Matt was great. Diagnosed the problem, ordered parts needed, was on time and fixed the door. Highly recommend!
My experience was very good. Daniel did a great job. Explained ever step of the way. He was very friendly and informative Overall very satisfied with the installation.
The entire process was quick and seamless from start to finish. I initially spoke with Morgan, the inside sales rep, who clearly explained my options and provided the best price I found. When I decided to proceed with the installation, Daniel, the technician, arrived on time, was very polite, and was clearly highly…
Not often when your garage door falls apart can one say what a wonderful experience was the result. Daniel was knowledgeable and friendly. He explained and reviewed everything leaving me very happy.
Ryan Gross is fantastic! He called ahead to give an ETA, arrived on time, went over what needed to be done, the various cost options, got to work immediately and was finished in 45 minutes. We appreciated his efficiency and cheerful attitude. Thank you so much, Ryan. You will be fortunate if Ryan arrives to provide your garage door service!!
Great service and communication.
Had a fantastic experience with Besser Garage Doors! Their technician, Ryan, came out yesterday and did an outstanding job fixing our garage door. On top of the main service, he went above and beyond by helping us set up and connect our myQ app, making sure everything was working seamlessly before he left. Ryan was…
Ryan from Besser Garage Door provided excellent service and repair. He was on time, very thorough and courteous.
Very professional. Easy to communicate with. Jacob was great. Takes the pain out of service calls. Arrived on time. Assessed the problem. Discussed options. Did the work immediately. Easy. Painless. I told a friend and she asked who I used and I said Besser and she said “oh. They’re great. They do all the garage doors here.”
Jacob was friendly, professional, efficient and pleasant while working in 100 degree weather!!
He is very good and pleasant to work with
Outstanding work and service
Mike was great. He was on time, courteous, and thorough. He answered all of my questions and was very helpful!
Second time with tech Mike. Super nice , professional and does great work. Goes beyond to make things right
Jose G-TJ - friendly, professional, trustworthy, great job Matthew M - friendly, professional, trustworthy, great efficient job
Daniel did an excellent job putting in our new keyhole safety feature and previously to make sure our garage door closed safely and properly I would give him a nine out of 10 nobody’s perfect Dr. Howard Pratt
Jacob was great. Very professional and clean job. Explained everything. Very happy with his work. He is a valuable employee. Hold on to him.
Daniel West is a good patient and very detailed technician. I am so pleased having him to check my garage door.
Kyle B and Shawn were great with my new garage door installation and removal of old. They were thorough with the job at hand and did an amazing job!! I recommend Besser to anyone. Chad
An expert installer that takes the time to do it right. Thank you RR
Austin was professional and courteous. Great service. On time and patient. Very impressed with this service
Austin was quick and efficient and answered all of my questions.
Austin was friendly, helpful, and knowledgeable He diagnosed my problem and gave me multiple options for repair. Once I chose an option, he completed the work efficiently, at the quoted price, with a long term guarantee.
Austin was a complete professional when working on our garage doors. You have a very nice young man representing your company, and you should be proud to have him as a member of your team. He was well groomed, extremely courteous, and demonstrated excellent manners throughout the entire visit. When I invited him…
Very friendly and professional
Fast, courteous and professional
Daniel was a pleasure to work with and knew how to get the job done in a short amount of time!
Austin was delightful. He is knowledgeable, kind, and not pushy. I would love to have him back next time.What
Technician West arrived on time and quickly identified the issue with my heavy wooden garage door. He was personable, knowledgeable, respectful, and efficient in his work. He explained things clearly and made recommendations on maintenance follow-up.
West quickly identified and executed the inspection, minor adjustment, and lubrication needed. Scheduling was easy, and they were early, so that I was able to get going on the rest of my day. Thank you!
I highly recommend Daniel with Besser Garage Doors. He did an excellent job from start to finish. He was professional, kind, patient, and thorough with answering all my questions and concerns. He did an outstanding job and I am so pleased with his workmanship. Thank you so much!
Daniel was a fantastic technician. He was very patient in explaining the problem with my garage system and was very thorough in correcting the issue impacting the functionality of it. Got it back in working order and also provided me with some compelling i fo for future upgrades that I'm strongly considering. Besser…
Having been a long time customer of Besser Bros. (since their inception in the late 70's), it has always been my go to whenever I had an issue with my garage doors. It has probably been at least 10-15 years since I last needed work done. My sales consultant this time was courteous and professional. I am hoping that…
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & installation | 392 | — |
| Garage door consultation | 191 | — |
| Garage door design | 93 | — |
| Customer support | 15 | — |
