Flooring contractor · Issaquah, WA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%90+6.4Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 20 hardwood flooring dealersiPosition by Experts Score among all companies we track in this category. · better than 68%
5.0★★★★★126 Google reviews · 24 photos
98%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Best Floor Coverings 5/5 based on 126 reviews, noting the owner replies to all feedback. Customers frequently praise the team for punctuality, clear communication, and flexible scheduling during carpet, hardwood, and tile installation projects. Recurring themes include professional workmanship and helpful guidance on material selection. One criticism mentions a discrepancy between the listed service area and phone confirmation for a specific location.
Google rating: 5.0 out of 5 from 126 reviews (98% five-star).
Reviews on this page: 126 Google reviews (118 with written comments, 17 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Best Floor CoveringsHardwood Flooring Dealers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Floor Coverings: 94/100 on this factor. Category median: 92.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Floor Coverings: 90/100 on this factor. Category median: 88.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best Floor Coverings: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Floor Coverings: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Floor Coverings: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Floor Coverings: 90/100 on this factor. Category median: 47.A
90
Bar = this company · dark tick = category median.
Star ratings
126 Google reviews we collected
5.0of 5
5 stars12398%
4 stars22%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
98%praise
Praise30998%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable467%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5919%
Would recommend5818%
Speed & response5718%
Staff & attitude5517%
Communication3511%
Price & value3110%
Honesty & trust206%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex did a great job of redesigning in such a way that it was cleanly split to two but also space was utilized most efficiently.”
“I would highly recommend Alex and Best Floor Coverings for all your flooring needs!”
“He responded quickly to my inquiry and was able to come out to our house for a meeting just a few days later.”
“When we delayed the project he was very understanding and followed up monthly just to check in.”
“We also had a miscommunication on the type of stair bullnose we wanted, and he helped us change that free of charge which is very kind of him!”
“He was knowledgeable, professional, and took the time to explain everything clearly, which made the whole process feel easy and comfortable.”
“We got quotes from a few other places, and the price here is very reasonable.”
“A far better and different experience from my previous unhappy and overpriced experiences.”
“Alex and his team were professional, warm, respectful, honest and responsible every step of the way!”
People customers mention
Alex51 reviews
Victor4 reviews
Tina4 reviews
Tile3 reviews
Stone3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Best Floor Coverings for 8 kinds of job. Pick one to see what they paid and said.
GLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We did a complete remodel of our upstairs bathrooms and flooring. We updated our master bath and split our kids Jack N Jill into two separate bathrooms. We replaced our upstairs carpet with laminate.
Splitting the 2nd bathroom into two was not an easy task due to space constraints.
Alex did a great job of…
TroyLocal Guide · 182 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★
Called for an estimate on Hardwood Refinishing in Cle Elum, the lady that answered the phone said Cle Elum is outside of the service area even tho the website specifically says it is
Saeko1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Alex and his crew were courteous and friendly. The work was very efficient and professional. Highly recommended.
Reasonable priceCarpet installation
MathewLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Alex and his team at Best Floor Coverings not only gave me an amazing new floor in my kitchen and new carpet throughout, but did it on an extremely tight schedule. He bent over backwards in price and completed the project in record time. I would highly recommend Alex and Best Floor Coverings for all your flooring needs!
Great priceInstall flooringCarpet installationLaminate floor installation
Diane11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Working with Alex was a great experience! Best Floor Coverings was the 4th company we consulted with and knew, hands down, we were going to go with them. From the initial call to the consultation, to the finished product... Alex and his team were professional, warm, respectful, honest and responsible every step…
Reasonable priceWood floor installationTile work installationInstall flooring
brian5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Alex and his team were fantastic. High-quality work and turned out great! My mom is not an easy person to please and Alex did great job from start to finish.
We did a complete remodel of our upstairs bathrooms and flooring. We updated our master bath and split our kids Jack N Jill into two separate bathrooms. We replaced our upstairs carpet with laminate.
Splitting the 2nd bathroom into two was not an easy task due to space constraints.
Alex did a great job of redesigning in such a way that it was cleanly split to two but also space was utilized most efficiently.
Overall the workmanship has been great. Flooring work was done really well. He and his crew got the whole thing done within ~6-8 weeks from demo start to handing home back to us.
We appreciate his diligence and hard work. The quality is great and cost was close to estimated for the most part.
Thank you for sharing your experience, G R. We are glad Alex and the crew created a smart redesign to split the Jack and Jill and that the flooring and overall workmanship met your expectations. It is great the project stayed close to estimate and was completed in about 6-8 weeks. Your feedback means a lot to our team.
Troy CollinsLocal Guide · 182 reviewsiTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
Called for an estimate on Hardwood Refinishing in Cle Elum, the lady that answered the phone said Cle Elum is outside of the service area even tho the website specifically says it is
Response from the owner · 4 days ago
Hi Troy,
Thank you for your feedback!
Well, after all these years of receiving 5-star reviews from our customers, it looks like we've finally received a 2-star rating — and interestingly enough, from someone we never actually had the opportunity to work with.
Just to clarify, your inquiry was regarding hardwood refinishing in Cle Elum, which is outside our service area. While Google Local Services Ads helps connect customers with contractors, like any system, it has its limitations, and occasionally inquiries come through from locations we don't serve.
We certainly understand the frustration, but we also believe there's an important difference between reviewing a company's actual customer service, overall customer experience, and, of course, workmanship, and rating a business simply because it doesn't service a particular location.
Nevertheless, we appreciate your feedback and wish you the best with your project!
Perhaps one day we'll expand our services to your area, and who knows — maybe we'll have the opportunity to earn a review based on our actual workmanship rather than our service area!
Best Floor Coverings
Linh Phan5 reviewsiTotal number of Google reviews Linh has written across all businesses on Google Maps, not just this one.
We did a carpet to hardwood floor replacement project, and Alex was extremely thorough in his first visit and really made sure that we understood and felt comfortable with every part of the process/price estimate. He even drove in his hardwood sample truck on the day so we can look at all the samples and compare with our exisitng floor directly. Thanks to that, we managed to choose the perfect sample that looks amazing and meshes well with the rest of the house.
We got quotes from a few other places, and the price here is very reasonable. It also includes help with some furniture moving which made the process much easier for us. We also had a miscommunication on the type of stair bullnose we wanted, and he helped us change that free of charge which is very kind of him! There are definitely no surprise charges that could happen here!
I've done a floor replacement project with a different company before with supposed paint matching on baseboard, and the finish they do here looks so much cleaner. It doesn't look like it's been popped out and placed back at all like it does when done by the other company, so I'm really happy about that! We'd definitely come back if we ever need to do another project!
Price assessment: Reasonable price
Services: Wood floor installation
Response from the owner · 3 weeks ago
We appreciate the detailed review, Linh. We're glad the in-home samples, moving assistance, and the stair bullnose change helped you find the right look and that the finish met your expectations. It means a lot to hear you'd choose us again.
Saeko Jones1 reviewiTotal number of Google reviews Saeko has written across all businesses on Google Maps, not just this one.
Alex and his crew were courteous and friendly. The work was very efficient and professional. Highly recommended.
Price assessment: Reasonable price
Services: Carpet installation
Response from the owner · 3 weeks ago
Thank you, Saeko. We are glad Alex and his crew were courteous and efficient and that the work met your expectations. Your recommendation means a lot to us.
Mathew MartinLocal Guide · 46 reviewsiTotal number of Google reviews Mathew has written across all businesses on Google Maps, not just this one.
Alex and his team at Best Floor Coverings not only gave me an amazing new floor in my kitchen and new carpet throughout, but did it on an extremely tight schedule. He bent over backwards in price and completed the project in record time. I would highly recommend Alex and Best Floor Coverings for all your flooring needs!
We appreciate the kind words, Mathew. We are thrilled Alex and the team met your schedule and delivered floors you love. Thank you for recommending Best Floor Coverings for all your flooring needs.
Diane Gates11 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Working with Alex was a great experience! Best Floor Coverings was the 4th company we consulted with and knew, hands down, we were going to go with them. From the initial call to the consultation, to the finished product... Alex and his team were professional, warm, respectful, honest and responsible every step of the way!
We love our Floors! The quality is top notch! Theyre beautiful and they no longer squeak! Yay!
If you're looking for for this kind of service I would highly recommend them!!
Price assessment: Reasonable price
Services: Wood floor installation, Tile work installation, Install flooring
Response from the owner · a month ago
Thank you so much for the wonderful review, Diane — we're thrilled Alex and the Best Floor Coverings team made the process easy and professional from start to finish. It's great to hear you love the quality and that the squeaks are gone. We truly appreciate your recommendation and are here if you need anything in the future.
Nancy Hickman9 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
I’m so happy with the work Best Floor Coverings did in our home. From the very beginning, the owner, Alex, was wonderful to work with. He responded quickly to my inquiry and was able to come out to our house for a meeting just a few days later. He was knowledgeable, professional, and took the time to explain everything clearly, which made the whole process feel easy and comfortable. They buffed and refinished our hardwood floors and replaced the carpet in the rest of the house, and everything turned out beautifully. The hardwood floors look fresh and polished, and the new carpet looks great. The pricing was right in line with what I expected, and I felt good about the value for the quality of work provided. The crews were punctual, courteous, and careful with the details, and they left everything clean when the work was done. I really appreciate the care and quality they put into the job, and I would happily recommend them to anyone looking for a reliable flooring company. They also do bathroom remodeling, so when we’re ready for that project, I’ll definitely be calling them again.
Thank you, Nancy — we really appreciate you taking the time to share such a detailed review. I’m glad Alex and the team made the process easy and that the hardwood refinishing and new carpet met your expectations. It means a lot to hear the crews were punctual, courteous, and left everything clean, and that you felt the pricing reflected the quality. We look forward to helping with your bathroom remodel when you’re ready.
brian lorbiecki5 reviewsiTotal number of Google reviews brian has written across all businesses on Google Maps, not just this one.
Alex and his team were fantastic. High-quality work and turned out great! My mom is not an easy person to please and Alex did great job from start to finish.
Services: Tile work installation, Install flooring
Response from the owner · a month ago
Brian, thank you for the kind words and the five-star review. We're thrilled Alex and the team delivered high-quality work and impressed your mom. We appreciate you choosing us and look forward to helping with any future projects.
Lisa Munson3 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
We had a great experience with Alex and his team on our recent flooring project.
Alex took the time to understand our needs, and was extremely helpful, responsive and flexible.
We definitely recommend him for your next project!
Thank you so much.
Response from the owner · 3 months ago
Thank you, Lisa, for the wonderful review. We’re thrilled Alex and the team met your needs and were responsive and flexible throughout your flooring project. We appreciate your recommendation and are so glad you had a great experience. We look forward to helping with any future projects.
Arturo Martínez5 reviewsiTotal number of Google reviews Arturo has written across all businesses on Google Maps, not just this one.
Thank you for the kind words, Arturo! We're thrilled Mike A. made such a positive impression. We'll be sure to pass your praise along to him. We appreciate your feedback and look forward to serving you again.
