Garage door supplier · Bloomington, IN · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty88−1.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 31 exterior door installersiPosition by Experts Score among all companies we track in this category. · better than 50%
4.8★★★★★153 Google reviews · 24 photos
96%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Best Garage Door Repair 4.8 out of 5 based on 153 reviews, with the owner responding to 96% of feedback. Customers frequently praise the technician's punctuality, fair pricing, and clear communication during repairs, spring replacements, and full door installations. While many highlight efficient emergency service, low-star reviews cite instances of phone call dismissals, perceived lack of technical expertise, and one report of disrespectful customer treatment.
Google rating: 4.8 out of 5 from 153 reviews (96% five-star).
Reviews on this page: 153 Google reviews (135 with written comments, 2 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: July 22, 2026.
Service: Exterior Door Installer serving Bloomington, Indiana.
Data from Google, last updated October 28, 2026.
Score profile vs other exterior door installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Best Garage Door RepairExterior Door Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Garage Door Repair: 83/100 on this factor. Category median: 85.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Garage Door Repair: 78/100 on this factor. Category median: 83.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Garage Door Repair: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Garage Door Repair: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Garage Door Repair: 100/100 on this factor. Category median: 58.A
100
Bar = this company · dark tick = category median.
Star ratings
153 Google reviews we collected
4.8of 5
5 stars14796%
4 stars00%
3 stars00%
2 stars11%
1 star53%
Praise vs complaints
Phrases our text analysis found in 135 written reviews
97%praise
Praise31997%
Complaints113%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price650%
Reasonable650%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8024%
Staff & attitude6821%
Quality & results5918%
Would recommend5015%
Price & value4714%
Honesty & trust144%
Communication124%
What customers talk about
We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, fast and efficient for our Saturday emergency repair.”
“Mike was prompt, courteous, and had me on my way in no time!”
“I was calling to get service at one of our locations and when I told the gentleman on the phone where I was from he hung up on me.”
“He responded to my call quickly and fixed the problem.”
“Three out of four penals are severely damaged beyond repair.”
“I will call him the next time I have a garage door problem, and I would recommend him to anyone.”
“Excellent, prompt and very reasonable service from owner Mike!”
“Seemed to be uneducated in this industry and was very sketchy with his quote.”
“He showed me the issue very honestly and just charged me for very minimum for his quick service visit.”
“…nesses out of curiosity to save money and this guy was the only that lied and tried to upsell for thousands of dollars of repair.…”
“…out to replace the garage door weatherstripping and pointed out plus explained why the door and rollers were nearing the end of their life.…”
People customers mention
Mike33 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Best Garage Door Repair for 1 kind of job. Pick one to see what they paid and said.
C.Local Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
3 years ago, Mike came out to replace the garage door weatherstripping and pointed out plus explained why the door and rollers were nearing the end of their life. He replaced all including rails for a fair price. Last year my husband unfortunately backed into the new garage door and amazingly Mike was able to…
Reasonable priceGeneral repairs & installation
JamesLocal Guide · 340 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Updated Review:
I was calling to get service at one of our locations and when I told the gentleman on the phone where I was from he hung up on me. When I called back it rang twice and then went to voicemail. We were calling on service but will NOT be using a company that would treat us this way. Owner replied with…
Susan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Friendly, fast and efficient for our Saturday emergency repair. Highly recommend!
General repairs & installation
Lola1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I was very pleased with BestGarage Door Repair. He responded to my call quickly and fixed the problem. His charge was very reasonable. I will call him the next time I have a garage door problem, and I would recommend him to anyone.
Great priceGeneral repairs & installation
Austin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
As a property manager, I'll only call Mike for our garage doors. Friendly and reliable
Reasonable priceGeneral repairs & installation
Rob1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great working with Mike, the owner. We appreciated his communication before and during the process to install a new opener and make a few repairs to our door. Also appreciated his attention to detail and walking us through everything. Would definitely recommend!
3 years ago, Mike came out to replace the garage door weatherstripping and pointed out plus explained why the door and rollers were nearing the end of their life. He replaced all including rails for a fair price. Last year my husband unfortunately backed into the new garage door and amazingly Mike was able to salvage rails and everything but the bottom door panel. In the meantime, we had another company replace the opener; a short time later the garage door wasn't closing properly. This time I called Mike and he came the next day. Turns out the other company didn't engage a stay clip to hold the garage door track in place. Moral to this story: just call Mike FIRST and LAST. We have found him to be very responsive, knowledgable, and fairly priced. Thanks Mike!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 3 months ago
thank you for your review. we appreciate your business
James KennedyLocal Guide · 340 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Updated Review:
I was calling to get service at one of our locations and when I told the gentleman on the phone where I was from he hung up on me. When I called back it rang twice and then went to voicemail. We were calling on service but will NOT be using a company that would treat us this way. Owner replied with the fact that they hang up on sales calls but we never even got to a point for them to know if it was a sales call or not. Its disrespectful. We took our business elsewhere.
Response from the owner · 3 months ago
We have no record of providing you with any garage door repair or installation services. To remain available for customers needing garage door service, we occasionally have to end unsolicited sales calls. If this review was left in error and you were actually seeking service, please contact us directly and we'll be happy to assist.
Susan Liggett2 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I was very pleased with BestGarage Door Repair. He responded to my call quickly and fixed the problem. His charge was very reasonable. I will call him the next time I have a garage door problem, and I would recommend him to anyone.
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 4 months ago
thank you for your review of your garage door repair
Austin Frazier1 reviewiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Great working with Mike, the owner. We appreciated his communication before and during the process to install a new opener and make a few repairs to our door. Also appreciated his attention to detail and walking us through everything. Would definitely recommend!
Price assessment: Great price
Services: General repairs & installation
Response from the owner · 5 months ago
thank you for giving a review of your garage door repair.
Faisal Mahmud1 reviewiTotal number of Google reviews Faisal has written across all businesses on Google Maps, not just this one.
