iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%82+21.4Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 55%
5.0★★★★★140 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Best in Show Pet Sitting 5 out of 5 stars based on 140 reviews, with the owner responding to 96% of comments. Customers frequently cite punctuality, detailed daily communication via photos and videos, and careful attention to pets with specific medical or behavioral needs. The service includes dog walking and in-home care for dogs and cats. A recurring criticism in low-star reviews involves frustration with the digital onboarding process, specifically the requirement to enter personal information on a portal before establishing a relationship with the sitter.
Google rating: 5.0 out of 5 from 140 reviews (99% five-star).
Reviews on this page: 140 Google reviews (136 with written comments, 8 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 3, 2026.
Service: Dog Walker serving Raleigh, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Best in Show Pet SittingDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best in Show Pet Sitting: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best in Show Pet Sitting: 82/100 on this factor. Category median: 85.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best in Show Pet Sitting: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best in Show Pet Sitting: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best in Show Pet Sitting: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–
Bar = this company · dark tick = category median.
Star ratings
140 Google reviews we collected
5.0of 5
5 stars13899%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 136 written reviews
97%praise
Praise22997%
Complaints63%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price675%
Reasonable225%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend7030%
Staff & attitude5423%
Honesty & trust3917%
Quality & results3314%
Communication198%
Speed & response177%
Price & value31%
What customers talk about
We read 136 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend Hillary to anyone looking for someone who will genuinely care for their pets like family!”
“Hillary’s attention to detail is amazing and I cannot recommend Best In Show enough!”
“…the vet to be examined, brought her back home safely, and continued caring for her and giving her medications until I returned.…”
“Here’s a warm, genuine review that highlights how much Hillary went above and beyond:”
“Hillary did an amazing job taking care of my two fur babies, Olive and Frosty!”
“We had terrible anxiety about how to travel when family wasn’t available to care for them.”
“Hilary is warm, compassionate, communicative and extremely reliable.”
“She immediately responded yes, came by for a meet and greet, and ultimately took amazing care of my girl for 5 days.”
“The rates are extremely reasonable for the peace of mind you get from a true professional.”
People customers mention
Hillary73 reviews
Morrisville4 reviews
Hilary4 reviews
Petsitting4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Best in Show Pet Sitting for 4 kinds of job. Pick one to see what they paid and said.
Danielle3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Absolutely. Here’s a warm, genuine review that highlights how much Hillary went above and beyond:
⭐️⭐️⭐️⭐️⭐️
Hillary did an amazing job taking care of my two fur babies, Olive and Frosty! She followed all of my instructions, made sure they were fed and cared for every day, and kept everything clean. When my bunny…
TSD3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
After having a very difficult time finding pet sitting for my fully free roam rabbit (several services didn't even respond to my inquiry) I found Hillary and Best in Show pet sitting! She immediately responded yes, came by for a meet and greet, and ultimately took amazing care of my girl for 5 days. She was honestly…
Reasonable priceOther pet sitting (in-home)
David5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Hillary is the best! My dog loved her from the moment they met and we all know that dogs are the best judge of character. She’s kind, caring and extremely trustworthy. I wouldn’t think twice about recommending her to take care of your pets.
Great priceDog walking
mary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I highly recommend Hillary with Best in Show Pet Sitting! She has been walking my dogs, Abby and Gracie, for over nine years, and I couldn’t ask for anyone better. She loves my girls as if they were her own and is always dependable, trustworthy, and knowledgeable.
It’s obvious that Hillary truly loves what she does,…
Ellen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
As always, Hillary treated our senior cats with sincere love and attention. As they age they have changing needs and she has fulfilled them all. While we were away we received texts, photos and videos every day to keep us updated. She really loves what she does and we were able to travel without worry. She's the…
Other pet sitting (in-home)
Maura2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
So thoughtful, so reliable, so wonderful!! We are beyond glad we found you!
Ivy says she is excited to see you again soon!
Absolutely. Here’s a warm, genuine review that highlights how much Hillary went above and beyond:
⭐️⭐️⭐️⭐️⭐️
Hillary did an amazing job taking care of my two fur babies, Olive and Frosty! She followed all of my instructions, made sure they were fed and cared for every day, and kept everything clean. When my bunny Frosty suddenly became sick and needed extra care, Hillary truly went above and beyond. She gave her Critical Care and medications as instructed, took her to the vet to be examined, brought her back home safely, and continued caring for her and giving her medications until I returned. I’m incredibly grateful for how attentive, caring, and dependable she was during a very stressful situation. I felt reassured knowing my pets were in such good hands. I highly recommend Hillary to anyone looking for someone who will genuinely care for their pets like family! ❤️🐰🐱
Response from the owner · 3 weeks ago
Thank you for this wonderful review. I’m glad I was there for Frosty during her health crisis and hope she continues to improve. She’s such a sweet little bunny. I’m so glad you were happy with our service.
TSD Stagers Albums3 reviewsiTotal number of Google reviews TSD has written across all businesses on Google Maps, not just this one.
After having a very difficult time finding pet sitting for my fully free roam rabbit (several services didn't even respond to my inquiry) I found Hillary and Best in Show pet sitting! She immediately responded yes, came by for a meet and greet, and ultimately took amazing care of my girl for 5 days. She was honestly a life saver and I would highly recommend her!
Price assessment: Reasonable price
Services: Other pet sitting (in-home)
Response from the owner · a month ago
Thank you for this wonderful review! I’m thrilled that you were happy with our care for Mochi. She was such a cutie pie!
David Klein5 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Hillary is the best! My dog loved her from the moment they met and we all know that dogs are the best judge of character. She’s kind, caring and extremely trustworthy. I wouldn’t think twice about recommending her to take care of your pets.
Price assessment: Great price
Services: Dog walking
Response from the owner · 3 months ago
Thanks you for that wonderful review, David! The feeling is mutual. I fell in love with Shelby the moment we met, too. She is such a sweetheart. And a really good walker!
mary parks5 reviewsiTotal number of Google reviews mary has written across all businesses on Google Maps, not just this one.
I highly recommend Hillary with Best in Show Pet Sitting! She has been walking my dogs, Abby and Gracie, for over nine years, and I couldn’t ask for anyone better. She loves my girls as if they were her own and is always dependable, trustworthy, and knowledgeable.
It’s obvious that Hillary truly loves what she does, and the care and attention she gives my dogs means the world to me. Knowing they’re in such loving hands gives me complete peace of mind. If you’re looking for someone who will treat your pets like family, Hillary is the best!
Sincerely,
Mary, Abby🐾and Gracie 🐾
Response from the owner · 3 months ago
Thank you for this fantastic review, Mary. Where has the time gone?! I look forward to seeing my (your) girls everyday. They bring me so much joy. It feels like yesterday that you brought baby Gracie home. You’re such a good mom.
Ellen Minden1 reviewiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
As always, Hillary treated our senior cats with sincere love and attention. As they age they have changing needs and she has fulfilled them all. While we were away we received texts, photos and videos every day to keep us updated. She really loves what she does and we were able to travel without worry. She's the best sitter in the area and we'll be using her for all our pet sitting needs in the future.
Services: Other pet sitting (in-home)
Response from the owner · 4 months ago
Ellen, thank you for this stellar review! I always love caring for Joey and Wally. They crack me up. I’m glad you’re able to relax while you’re away. That’s always my goal for every client.
Maura Krotts2 reviewsiTotal number of Google reviews Maura has written across all businesses on Google Maps, not just this one.
First time client review... Hillary did a wonderful job of cats sitting for my two cats, Mark and Bosco, sending me videos daily of her playing with them. Hillary is very meticulous with details, with questions she asks at the initial Meet & Greet, as well as that collected on the portal. She makes sure the house looks occupied, by bringing in mail, garbage cans, turning on lights, opening shades, etc. Hillary really is the Best in Show, and I will definitely use her services again!
Response from the owner · 6 months ago
Thank you for the wonderful review, Anita. It means so much that you were happy with our service. Mark and Bosco were so much fun. I can’t wait to see them again!
Gina Hughes10 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Hillary was excellent to work with! She showered my pups with love and care while I was away. One of my pups gets anxious when we are away, and she's been a lifesaver in keeping me updated on his eating habits. She even managed to get him to eat at one point, which is a first with other sitters! We can't recommend her enough!
Price assessment: Great price
Services: Dog sitting (in-home)
Response from the owner · a year ago
Thank you for your excellent review, Gina! It means so much to us that you were able to enjoy your time away without feeling stressed about your sweet babies. Hope to see them again, soon!
Elizabeth Napier4 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
We trust Hillary with our two dogs and I am so glad we do! The night before our Thanksgiving trip our dogs managed to steal a bag of dog treats. They were fine all the next day, so we left on our trip. That night Hillary texts us and not surprisingly, there are digestion issues. Hillary offered to shop for cans of pumpkin, fed our dogs pumpkin and rice, watched them for any signs of more serious health issues, and continued to text me updates. What a loving pet mom! Our dogs recovered from the stolen treat episode, and I was very lucky to have Hillary watching over my dogs and not a corporate franchise. I would certainly recommend her for any pet owner.
Response from the owner · 10 months ago
Thank you for this thoughtful review, Elizabeth. It means the world to me that you were able to enjoy your Thanksgiving trip while Wallace and Cookie were in my care. I’m so happy Wallace is all better.
Matt6 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Hillary and Best in Show Pet Sitting are the best! She treats my dog like her own and is incredibly responsive and flexible with scheduling. Highly recommend!
Price assessment: Great price
Services: Other pet sitting (in-home), Dog walking
Response from the owner · 10 months ago
Thanks for the great review, Matt! I look forward to my walks with Bailey everyday. She’s my girl.
