iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty99−0.1Momentum penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 20 garbage disposal repairiPosition by Experts Score among all companies we track in this category. · better than 16%
4.9★★★★★163 Google reviews · 24 photos
94%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Best Plumbing Best1 Rooter 4.9 out of 5 based on 163 reviews, with the owner responding to 61 percent of them. Customers frequently cite punctual same-day service, fair pricing, and thorough communication for repairs ranging from leaky faucets to sewer line replacements. While most praise the professionalism and cleanup, a few low-star reviews describe repeated failed attempts to resolve issues and missed callback promises.
Google rating: 4.9 out of 5 from 163 reviews (94% five-star).
Reviews on this page: 163 Google reviews (141 with written comments, 6 with photos).
Owner responses: the business replied to 61% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Best Plumbing Best1 RooterGarbage Disposal Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Plumbing Best1 Rooter: 85/100 on this factor. Category median: 90.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Plumbing Best1 Rooter: 74/100 on this factor. Category median: 88.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best Plumbing Best1 Rooter: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Plumbing Best1 Rooter: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Plumbing Best1 Rooter: 85/100 on this factor. Category median: 100.A
85
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Plumbing Best1 Rooter: 64/100 on this factor. Category median: 75.B
64
Bar = this company · dark tick = category median.
Star ratings
163 Google reviews we collected
4.9of 5
5 stars15494%
4 stars42%
3 stars11%
2 stars11%
1 star32%
Praise vs complaints
Phrases our text analysis found in 141 written reviews
99%praise
Praise32999%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8827%
Speed & response6620%
Would recommend5416%
Quality & results4814%
Price & value4413%
Honesty & trust175%
Communication155%
What customers talk about
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“In addition, they checked out a few other things, and gave me really helpful info on my water heater.”
“Julian and Lance were here very quickly after I called, and replaced the faucet for me.”
“I would recommend them to be used from here moving forward!”
“I really would recommend that if you want fair prices and great work give them a call ASAP.”
“…or about 15 years and being a repeat customer their prices are always fair.…”
“If you’re looking for a fair price and an honest timely company reach out to them.”
“They don’t try to upsell you and when there is more to your issue, they just thoroughly explain it to you, give your options and are on they’re way.”
People customers mention
Tony10 reviews
Joel10 reviews
Lance9 reviews
Julian9 reviews
Jim8 reviews
Dominic7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Best Plumbing Best1 Rooter for 8 kinds of job. Pick one to see what they paid and said.
HHolly7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I failed an attempt to fix a leaky faucet, and ended up with a faucet that wouldn't shut off. Julian and Lance were here very quickly after I called, and replaced the faucet for me. In addition, they checked out a few other things, and gave me really helpful info on my water heater. They were professional, very…
TTenecia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Joel and Sheldon are great!!!! I would recommend them to be used from here moving forward!! They never hesitate to respond to any needs and keep it real when I reach out to ask them questions!! We’ve had a whole entire pipelines redone, they also updated our front shower, and recently redid our gas pipe hook up after we purchased a new dryer!!
MMelanieLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Our toilet went kapluey so we called Bryan at best 1 plumbing and they came out the same day, Tony& Justin were very professional and quick, I have used best plumbing for about 15 years and being a repeat customer their prices are always fair. I really would recommend that if you want fair prices and great work give…
JJeff7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This company is amazing. I’ve had multiple plumbing issues that they always come out and resolve at a reasonable price. Whoever comes out are always respectful; they introduce themselves, go above and beyond to resolve your issue and clean up after themselves, which is more than I asked for because this is a messy…
DDevin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Julian and Lance did a great job doing major plumbing repairs in my home. They went above and beyond to ensure that all of my plumbing issues were fixed and charged a fair price. I will definitely use them for future plumbing needs.
KKLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Robert was a phenomenal and highly-knowledgeable plumber that ensured my property was properly de-winterized. He was a trusted voice and provided great customer service. I highly recommend!
I failed an attempt to fix a leaky faucet, and ended up with a faucet that wouldn't shut off. Julian and Lance were here very quickly after I called, and replaced the faucet for me. In addition, they checked out a few other things, and gave me really helpful info on my water heater. They were professional, very friendly, fast, and all around awesome. Julian even cleaned the area where my old faucet was, and I'm fairly certain that's not part of his job. All of this awesomeness is exactly how you build repeat clients, since I will always call them instead of someone else. Highly recommended. Thanks for being awesome!
T
Tenecia Williams3 reviewsiTotal number of Google reviews Tenecia has written across all businesses on Google Maps, not just this one.
Joel and Sheldon are great!!!! I would recommend them to be used from here moving forward!! They never hesitate to respond to any needs and keep it real when I reach out to ask them questions!! We’ve had a whole entire pipelines redone, they also updated our front shower, and recently redid our gas pipe hook up after we purchased a new dryer!!
M
Melanie DeniseLocal Guide · 11 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Our toilet went kapluey so we called Bryan at best 1 plumbing and they came out the same day, Tony& Justin were very professional and quick, I have used best plumbing for about 15 years and being a repeat customer their prices are always fair. I really would recommend that if you want fair prices and great work give them a call ASAP. WE WOULDN'T GO WITH ANYONE ELSE!!!!
THE MEJIA FAMILY.
J
Jeff Eagle7 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
This company is amazing. I’ve had multiple plumbing issues that they always come out and resolve at a reasonable price. Whoever comes out are always respectful; they introduce themselves, go above and beyond to resolve your issue and clean up after themselves, which is more than I asked for because this is a messy job and I get it. I’m happy to clean up but they clean up after themselves far better than I would expect. They don’t try to upsell you and when there is more to your issue, they just thoroughly explain it to you, give your options and are on they’re way. If you’re looking for a fair price and an honest timely company reach out to them.
Response from the owner · 6 months ago
Thank you for your nice review much appreciated . Fair, Reasonable, and Affordability utmost company objectives.
D
Danielle Prater3 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Julian and Lance did a great job doing major plumbing repairs in my home. They went above and beyond to ensure that all of my plumbing issues were fixed and charged a fair price. I will definitely use them for future plumbing needs.
Response from the owner · 7 months ago
We appreciate you thank you
K
K MLocal Guide · 14 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Robert was a phenomenal and highly-knowledgeable plumber that ensured my property was properly de-winterized. He was a trusted voice and provided great customer service. I highly recommend!
J
Janie Ruth3 reviewsiTotal number of Google reviews Janie has written across all businesses on Google Maps, not just this one.
Julian and Lance were professional, courtesy, and prompt. They did an excellent job in my laundry room and new piping for my gas insert fireplace. I would highly recommend them.
