Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
BFG Tax Help logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%53+12.8Value 14%20+2.8Replies to reviews 7%58+4.1Momentum penalty24−7.6Experts Score= 48Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORE

BFG Tax Help

Rowlett, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 123 tax preparation services · 4.7★ from 158 Google reviews

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Report card

Percentile vs other tax preparation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BFG Tax Help is better than 66% of tax preparation services.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BFG Tax Help is better than 53% of tax preparation services.C
53
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BFG Tax Help is better than —% of tax preparation services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BFG Tax Help is better than 20% of tax preparation services.D
20
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BFG Tax Help is better than 24% of tax preparation services.D
24
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BFG Tax Help is better than 58% of tax preparation services.C
58

Reviews for your job

Customers hired BFG Tax Help for 2 kinds of job.

BFG Tax Help for tax planning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 56/100.How Job match is calculatedBuilt only from reviews Google tagged “Tax planning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 7 Google reviews tagged “Tax planning”

ALocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Patrick handled my taxes to the T, his communication was top notch. I cannot say more amazing things about how much he cares about his clients. I recommend all my family and friends to them. Thank you so much Patrick! Looking forward forward to our next meeting, you already have saved me so much on taxes already!

Great priceTax PreparationTax planning
JustinLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

BFG Tax Help made the entire tax process smooth and stress-free for both my personal and business taxes. They were knowledgeable, responsive, and took the time to explain everything clearly. As a business owner, having a team I can trust is huge, and they absolutely delivered. Highly recommend!

Tax PreparationTax planning
JustinLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

As bad as it gets. Avoid at all costs. I rarely rate companies because I don't want to hurt anyone, but I feel I need to protect others in this case as they cost me SO MANY THOUSANDS of wasted dollars. Nothing was on time, I never received a single monthly report, help was nearly impossible to get, I was fined for…

OverpricedTax PreparationTax planning
TemiLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I've found my tax accounting form FOR LIFE!

Reasonable priceTax PreparationTax planningService not listed
Gwendolyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I want to thank all of the staff especially Patrick for the outstanding work on my Taxes. I don’t know what I would have done without you! Personalable, Kind and professional! I never want to do my Taxes without you!

Customer photo from Gwendolyn's review
Reasonable priceTax PreparationTax planning
patrick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional and quick to have solutions for any problems you might face with your taxes

Great priceTax PreparationTax planning
Vera6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This firm has been a huge asset to my family and business. As a young business owner their accountability and guidance is impeccable. I appreciate Teresa, Julie, and the BFG team. I always walk away from our meetings and calls with more confidence and professional guidance. Thank you!

Tax PreparationTax planning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 50%Overpriced 25%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tax Preparation13—
Tax planning7—

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