Mover · Cottonwood Heights, UT · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%18+1.3Craft & service penalty49−5.1Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#323 of 342 moversiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★1,375 Google reviews · 23 photos
91%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
18%reviews answered by the owner
$415typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Big Boy Movers 4.8 out of 5 based on 1375 reviews, with the owner responding to 18 percent of comments. Customers frequently praise the crew for punctuality, efficiency, careful handling of delicate items, and flexible communication during local and long-distance moves. However, a recurring criticism in low-star reviews involves billing discrepancies, where final costs exceeded initial quotes, and instances of insufficient staffing or missing equipment that delayed the move.
Google rating: 4.8 out of 5 from 1,375 reviews (91% five-star).
Reviews on this page: 1,375 Google reviews (1,087 with written comments, 11 with photos).
Owner responses: the business replied to 18% of reviews.
Most recent review: October 9, 2026.
Service: Mover serving Cottonwood Heights, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Big Boy MoversMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Boy Movers: 79/100 on this factor. Category median: 93.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Boy Movers: 73/100 on this factor. Category median: 91.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Boy Movers: 49/100 on this factor. Category median: 94.C
49
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Boy Movers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Boy Movers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Boy Movers: 18/100 on this factor. Category median: 77.F
18
Bar = this company · dark tick = category median.
Star ratings
1,375 Google reviews we collected
4.8of 5
5 stars1,24691%
4 stars473%
3 stars121%
2 stars171%
1 star534%
Praise vs complaints
Phrases our text analysis found in 1,087 written reviews
94%praise
Praise2,00494%
Complaints1276%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3342%
Reasonable4456%
Overpriced11%
Not sure00%
$415-57% vs typical movers
Middle half of what 63 customers paid ($248–$712) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude58027%
Speed & response55826%
Would recommend36717%
Quality & results32315%
Price & value1879%
Communication643%
Honesty & trust522%
What customers talk about
We read 1,087 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’ve never hired professional movers before, but it was so worth it.”
“They were very condescending to me as a single woman.”
“They are always on time and are very efficient when moving my furniture and household boxes.”
“Chatting for 10 minutes between unloading boxes, walking as slow as literally possible.”
“Would highly recommend them to family and friends in the future.”
“If you’re looking for reliable, respectful, and accountable service, I would not recommend Big Boys Movers.”
“Ryan, Dray, Jonah, and Walker did an exceptional job helping us move!”
“On top of all that, my front door was damaged when they transported one of those items.”
“Booking was easy and the price is competitive and reasonable.”
“The company she hired to unload said it was the worst packing job they had ever seen, and my sister had been ripped off”
“They explained every step of the process, worked extremely hard, and when I requested a change to the original plan, they helped figure it out.”
“We have had bad experiences with movers in the past so we’re unsure if we should trust a different company this time.”
“…t, didn't even pack up one room and overcharged by 2x the estimate by lying about hours spent (I was there the whole time and kept track), then had th…”
People customers mention
Boys13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big Boy Movers for 8 kinds of job. Pick one to see what they paid and said.
Llouis6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The two boys that came to move couches and a freezer out to our garage did an excellent job. Friendly, helpful and worked hard.
Paid $1–500Reasonable priceSmall furniture moving
JJordan11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ryan and Drew with Big Boy Movers made my experience moving a breeze. They explained every step of the process, worked extremely hard, and when I requested a change to the original plan, they helped figure it out. Would highly recommend them to family and friends in the future.
We have had bad experiences with…
Paid $500–1,000Great priceLocal moving
CCrystal7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have used big boy movers several times and they never disappoint. This last time we really needed their skills in packing a pod and they played Tetris extremely well and succeeded. We could not be more happy. They packed the pod, literally from back to front top to bottom with great care and skill.
Paid $1–500Reasonable priceLocal moving
EEmilyLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They did such great work! Incredibly fast, completed our move in about 2.5 hours. Not only did we request a late/last minute move, they also worked with us when our pods were delayed and came back early in the morning to assist. Extremely professional team. We loved working with Ryan, he had a great attitude even when the pods were delayed.
Paid $1–500Great priceLocal moving
SSharonLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I trust Big Boy Movers completely. I have used them in the past and will always use them whenever possible. They are always on time and are very efficient when moving my furniture and household boxes. they ask for instructions before they start the move and complete them without any incidents. very friendly company. I highly recommend them.
PPeterLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We could not have been more pleased with the services provided by Big Boy Movers! We saw their great reviews and contacted them just 5 days before we needed help unloading a UHaul truck from our move. Luckily they were able to secure 2 wonderful young men for our preferred day and time. Walker and Jonah could not…
Ryan, Dray, Jonah, and Walker did an exceptional job helping us move! They were very organized and efficient. I’ve never hired professional movers before, but it was so worth it. They were great to work with, I’d hire them again! (Although I hope I don’t have to move again anytime soon)
Price assessment: Reasonable price
Services: Vehicle transport, Small furniture moving, Local moving
Response from the owner · 3 weeks ago
Thank you Erin. We appreciate the review and glad the guys could take care of you today. We hope you love the new place.
A
awef asdf10 reviewsiTotal number of Google reviews awef has written across all businesses on Google Maps, not just this one.
The two nice young men from Big Boy did a fabulous job on moving very large, heavy pieces in our house. They brought in a delicate instrument, a harpsichord, and even took the lead on setting up the legs, screws, and trestle. They were super careful not to bump any furniture or ding anything. The walls were undamaged. These two guys, D---- and J---- were so polite and patient with us as we made decisions about where to put things. When we asked their opinion, they gave thoughtful input on the placement of furniture. This was my second time using Big Boy for moving big stuff into our house. Will definitely use them again if needed! Thank you!
Response from the owner · a month ago
Thank you so much for the review. We appreciate you coming back to us as return customers are the lifeblood of our success. Please don't hesitate if we can help with anything else.
J
Jordan Hansen11 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Ryan and Drew with Big Boy Movers made my experience moving a breeze. They explained every step of the process, worked extremely hard, and when I requested a change to the original plan, they helped figure it out. Would highly recommend them to family and friends in the future.
We have had bad experiences with movers in the past so we’re unsure if we should trust a different company this time. I’m glad we did, BBM was cheaper than all of the other quotes we received and made the process super easy.
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · a month ago
We appreciate the 5 star and the kind words. We're blessed to have the crew that we do and are glad they could treat you with respect and patience. Thank you for treating them the same.
Z
Zheng8 reviewsiTotal number of Google reviews Zheng has written across all businesses on Google Maps, not just this one.
We have used big boy movers several times and they never disappoint. This last time we really needed their skills in packing a pod and they played Tetris extremely well and succeeded. We could not be more happy. They packed the pod, literally from back to front top to bottom with great care and skill.
Price assessment: Reasonable price
Price: $1–500
Services: Local moving
Response from the owner · a month ago
Thank you for the review but more importantly trusting us with repeated work. We're here if you need us again.
E
Emily ApplegarthLocal Guide · 20 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
They did such great work! Incredibly fast, completed our move in about 2.5 hours. Not only did we request a late/last minute move, they also worked with us when our pods were delayed and came back early in the morning to assist. Extremely professional team. We loved working with Ryan, he had a great attitude even when the pods were delayed.
Price assessment: Great price
Price: $1–500
Services: Local moving
Response from the owner · 2 months ago
We really appreciate the review. Moving can be frustrating working between realtors, lenders, carriers, and keys, we're glad we could adjust to make your relocation as smooth as possible. Utah will miss you.
T
Tammy Jensen9 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
This crew is EXCELLENT! I had a pretty complex situation with our move and these guys showed up and got it done! 100% recommend.
Price assessment: Great price
Services: Local moving
Response from the owner · 2 months ago
Thank you Jared. The guys loves troubleshooting new challenges. We're glad we could get the piece where you needed it. We look forward to working with you in the future.
