Self-storage facility · Cottonwood Heights, UT · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%90+25.4Replies to reviews 8%100+8.2Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#163 of 342 moversiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★813 Google reviews · 24 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the facility for its cleanliness, easy access, and helpful staff who streamline the move-in process. Positive reviews highlight quick service and friendly communication, while the owner responds to all feedback. However, several low-star reviews cite recurring issues with unannounced rate increases and unexpected billing charges, such as security fees or renters insurance.
Google rating: 4.9 out of 5 from 813 reviews (95% five-star).
Reviews on this page: 812 Google reviews (580 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 30, 2026.
Service: Mover serving Cottonwood Heights, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
STOR-N-LOCK Self StorageMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.STOR-N-LOCK Self Storage: 92/100 on this factor. Category median: 93.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.STOR-N-LOCK Self Storage: 90/100 on this factor. Category median: 91.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.STOR-N-LOCK Self Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.STOR-N-LOCK Self Storage: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
812 Google reviews we collected
4.9of 5
5 stars77495%
4 stars213%
3 stars20%
2 stars40%
1 star111%
Praise vs complaints
Phrases our text analysis found in 580 written reviews
98%praise
Praise68498%
Complaints162%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32446%
Would recommend11316%
Speed & response10315%
Quality & results7210%
Price & value446%
Communication314%
Honesty & trust132%
What customers talk about
We read 580 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was friendly and knowledgeable about what was available and the specials being offered.”
“Mike was pretty rude when speaking to my partner and I.”
“They've always been great and I highly recommend Stor n Lok as a very clean safe and secure storage spot.”
“I recommend them to anyone who needs extra storage.”
“Friendly, efficient, but the units are pretty dirty.”
“A few months later, I start getting messages saying I was late on my payment.”
“Customer service is top notch and the facility is clean and easy to access.”
“Your website to make payments is not working and every time I call to make a payment they insist on on getting my banking information to prevent a pay…”
“The various storage unit sizes and reasonable prices make this self-storage facility a great option.”
“Overpriced and seem put out when asking for things like oh.”
“We rented two different sized units from them and the process was smooth and transparent at all times.”
People customers mention
Sharon47 reviews
Mike36 reviews
Michael18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCamdyn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Customer service is top notch and the facility is clean and easy to access. Great short term option, but would not recommend for long term storage as the prices increase frequently.
JJeffLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mike was great. Help me get situated over the phone so when I got there, the unit was ready. We communicated back-and-forth got everything done. Smooth and easy
BBenjamin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gave the office a call before I came in, Mike greeted me and made the whole process super smooth and easy for me, Mike was awesome!
RRobyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Love this storage place!
Clean and easy to access.
The manager is as kind as kind could be!
LLisa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mike was great! He was friendly and knowledgeable about what was available and the specials being offered. Made the move-in easy. We’re glad we’re Storing our things here!
It’s a pleasant place too!
SSteve8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Every time I've rented here it's always gone really smooth... Sharon and Mike are always there and eager to help with any questions or assistance.. They've always been great and I highly recommend Stor n Lok as a very clean safe and secure storage spot.
Customer service is top notch and the facility is clean and easy to access. Great short term option, but would not recommend for long term storage as the prices increase frequently.
Response from the owner · 4 weeks ago
Thank you for your positive feedback about our customer service and facility cleanliness. We are glad to hear that you found our storage option convenient for short-term needs. If you have any questions or need assistance in the future, feel free to reach out. Thank you for choosing us for your storage needs!
J
Jeff MaherLocal Guide · 16 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Mike was great. Help me get situated over the phone so when I got there, the unit was ready. We communicated back-and-forth got everything done. Smooth and easy
Response from the owner · a month ago
Thank you so much for your kind words! We're thrilled to hear that Mike was able to assist you efficiently and make your experience smooth and easy. If you ever need anything else, feel free to reach out. We're always here to help!
B
Benjamin Palacios2 reviewsiTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
Gave the office a call before I came in, Mike greeted me and made the whole process super smooth and easy for me, Mike was awesome!
Response from the owner · a month ago
Thank you so much for taking the time to leave us such a kind review. We're thrilled to hear that Mike was able to make your experience with us smooth and easy. We strive to provide excellent customer service, and we're glad that we were able to help you out. If you have any more questions or need assistance in the future, feel free to reach out. We're always here to help!
R
Robyn3 reviewsiTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
Love this storage place!
Clean and easy to access.
The manager is as kind as kind could be!
Response from the owner · a month ago
Thank you so much, Robyn! We're thrilled to hear that you love our storage facility and find it clean and easy to access. Our team strives to provide a pleasant and helpful experience for all our customers, and we're glad to know that you found our manager to be kind and friendly. If you ever need any assistance or have any questions, feel free to reach out - we're always here to help!
L
Lisa Clayton4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Mike was great! He was friendly and knowledgeable about what was available and the specials being offered. Made the move-in easy. We’re glad we’re Storing our things here!
It’s a pleasant place too!
Response from the owner · a month ago
Thank you so much for your kind words. We're thrilled to hear that Mike provided you with a great experience and made your move-in easy. We strive to be helpful and friendly, and we're happy that you find our storage facility pleasant. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
D
Devin Chenail2 reviewsiTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, Devin! We're thrilled to hear that you enjoyed our quick service and clean units. If you ever need anything in the future, don't hesitate to reach out. We're always here to help!
S
Steve W.8 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Every time I've rented here it's always gone really smooth... Sharon and Mike are always there and eager to help with any questions or assistance.. They've always been great and I highly recommend Stor n Lok as a very clean safe and secure storage spot.
Response from the owner · a year ago
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with Sharon and Mike. Our team always strives to go above and beyond to make sure our customers are happy and satisfied. We truly appreciate your recommendation. Thank you for choosing Stor-n-Lock!
K
Kiplin Merrill3 reviewsiTotal number of Google reviews Kiplin has written across all businesses on Google Maps, not just this one.
Thank you so much, Kiplin! We are delighted to hear that you found our team helpful and responsive. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!
K
K Larsen8 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Met with Sharon. She was great! Made all smooth and simple. Highly recommend!
Response from the owner · 3 months ago
Thank you for your kind words! We are thrilled to hear that you had a great experience with Sharon and that she made everything smooth and simple for you! If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation!
A
Amanda Vasquez5 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, Amanda! We are thrilled to hear that you had a great experience with Stor-n-Lock. If you ever need any assistance in the future, feel free to reach out. We are always here to help. Have a wonderful day!
