MysteryVoid7 reviewsTotal number of Google reviews MysteryVoid has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWell maintained climate-controlled facility.
Extra Space Storage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%88+24.8Replies to reviews 8%95+7.8Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#182 of 342 moversPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 587 Google reviews · 15 photos
93%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review
Extra Space Storage at a glance
Reviewers frequently praise the facility's cleanliness, security, and helpful staff who assist with unit selection and lock issues. Positive feedback highlights the ease of access and friendly customer service during transactions. However, lower-rated reviews identify recurring problems with communication during ownership transitions, billing discrepancies, and unannounced office closures that prevent customers from accessing their units during advertised hours.
- Google rating: 4.9 out of 5 from 587 reviews (93% five-star).
- Reviews on this page: 587 Google reviews (513 with written comments, 4 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: October 31, 2026.
- Service: Mover serving Cottonwood Heights, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other movers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Extra Space Storage: 92/100 on this factor. Category median: 93.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Extra Space Storage: 88/100 on this factor. Category median: 91.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Extra Space Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Extra Space Storage: 95/100 on this factor. Category median: 77.A
95
Bar = this company · dark tick = category median.
Star ratings
587 Google reviews we collected
- 5 stars54893%
- 4 stars183%
- 3 stars71%
- 2 stars20%
- 1 star122%
Praise vs complaints
Phrases our text analysis found in 513 written reviews
- Praise54098%
- Complaints112%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude28752%
- Would recommend7213%
- Quality & results6712%
- Speed & response6211%
- Communication275%
- Price & value255%
- Honesty & trust112%
What customers talk about
We read 513 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I love how clean and accessible this storage location is and the staff is so kind and helpful.”
“I called 6 times and every time they picked up and hung up on me before I could even say hello.”
“Incredible service , we would recommend to anyone !”
“Thank you Evie for helping me and creating a great experience in not making me feel stupid.”
“Horrible services….”
“Mark was very helpful getting us all set up with a storage unit quickly and efficiently.”
“We were late getting to our reservation, but Angie was very nice and helpful getting us taken care of!”
“Evie walked with me to the unit and explained the lock device issue and how to remedy the problem.”
“Easy to sign up, friendly staff and great price for a climate control unit, definitely would recommend.”
“She is helpful, sweet, honest and a star ⭐️ employee!”
People customers mention
- Angie 75 reviews
- Jen 20 reviews
- Uhaul 12 reviews
- Mark 6 reviews
- Alex 6 reviews
- Mason 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JamieLocal Guide · 162 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Friendly helpful staff. Clean secure facility. A working cargo elevator and a convenient to me location.
Jaden4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I love how clean and accessible this storage location is and the staff is so kind and helpful.
Justin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Amazing experience. Much more convenient than any storage unit space I’ve used before. Great staff, easy access, and a secure feel all around. Mark’s a legend!
BillLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Well run location. Mark was super helpful in finding me the right unit. I appreciated the detail to attention
Angelica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am very Happy with this location Mark was very helpful and nice . Is very clean and easy . Thank you Mark
gayle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Evie was more than helpful when I could not unlock my storage unit. Evie walked with me to the unit and explained the lock device issue and how to remedy the problem. Evie also help when I was ready to leave and helped me lock the unit up. Thank you Evie for helping me and creating a great experience in not making me feel stupid. I appreciated you!
Photos
Customer reviews
4.9 ★★★★★ 587 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Jamie HansonLocal Guide · 162 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly helpful staff. Clean secure facility. A working cargo elevator and a convenient to me location.
Response from the owner · 6 days ago
Jamie, thank you for sharing your experience. We are glad to hear that our friendly team, clean facility, and convenient location made your time at Extra Space Storage a positive one.
Jaden Chevalier4 reviewsTotal number of Google reviews Jaden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love how clean and accessible this storage location is and the staff is so kind and helpful.
Response from the owner · a week ago
Jaden, thank you for sharing your experience! We're glad to hear that you find our Extra Space Storage location clean and accessible, and that our team has been so kind and helpful.
Justin Young6 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing experience. Much more convenient than any storage unit space I’ve used before. Great staff, easy access, and a secure feel all around. Mark’s a legend!
Response from the owner · 2 weeks ago
We're absolutely thrilled to hear that our convenient access, friendly staff, and secure environment made your experience amazing, Justin. We'll be sure to share your kind words with Mark!
Silvia Vera5 reviewsTotal number of Google reviews Silvia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAngie was very friendly kind love was working with her thanks for everything
Response from the owner · a year ago
Thank you for your kind words about Angie, Silvia! We're delighted to hear that you had a positive experience working with her.
Ron Cruz8 reviewsTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo easy to deal! Always so clean! Appreciate your help, Mark!
Response from the owner · 2 weeks ago
Thank you for sharing your experience with Extra Space Storage! We're glad to hear our facility has been clean and easy to work with. We will be sure to share your kind words with Mark and the rest of our team.
Abby Paine6 reviewsTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMark was so friendly and helpful!! :)
Response from the owner · 4 weeks ago
Thank you for sharing your experience, Abby! We're glad to hear Mark was so helpful and friendly.
Spencer B NobleLocal Guide · 20 reviewsTotal number of Google reviews Spencer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService is great and have been using extra space for the past 9 years
Response from the owner · a month ago
Spencer, thank you for sharing your experience and for choosing Extra Space Storage over the past nine years. We are glad to hear that you have received great service, and we appreciate your continued support.
Wendy Brown5 reviewsTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProperty is clean & well maintained. Management was very friendly & helpful.
Response from the owner · a month ago
We deeply cherish your feedback, Wendy. A clean property and friendly management are what we strive for. Thank you!
Bill HurtadoLocal Guide · 60 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWell run location. Mark was super helpful in finding me the right unit. I appreciated the detail to attention
Response from the owner · a month ago
We're so glad to hear that our Cottonwood Heights Extra Space Storage facility is well-run and that Mark was super helpful in finding you the right unit, Bill. We appreciate you recognizing his attention to detail, and we'll share your kind words with him and the team. We appreciate your support!
Business details
- Address: 7183 Union Park Ave, Cottonwood Heights, UT 84047
- Phone: (801) 649-4485
- Website: extraspace.com
- Service area: Cottonwood Heights, UT