Tire shop · North Las Vegas, NV · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%56+13.6Value 14%90+12.7Replies to reviews 7%93+6.6Craft & service penalty94−0.6Momentum penalty94−0.6Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 39 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 34%
4.7★★★★★341 Google reviews · 18 photos
91%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Big Brand Tire & Service 4.7 out of 5 stars based on 341 reviews, with the owner responding to 90% of comments. Positive feedback frequently highlights friendly staff, quick service, reasonable pricing, and clear communication regarding repairs like tire installations and alignments. However, several low-star reviews criticize instances of incomplete work, unexpected price increases, and unprofessional behavior, including situations where vehicles were not serviced or were charged without completed repairs.
Google rating: 4.7 out of 5 from 341 reviews (91% five-star).
Reviews on this page: 341 Google reviews (286 with written comments, 5 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 22, 2026.
Service: Tire Repair Shop serving North Las Vegas, Nevada.
Data from Google, last updated October 25, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Big Brand Tire & ServiceTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service: 73/100 on this factor. Category median: 78.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service: 56/100 on this factor. Category median: 73.C
56
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Brand Tire & Service: 94/100 on this factor. Category median: 97.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service: 94/100 on this factor. Category median: 100.A
94
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service: 93/100 on this factor. Category median: 63.A
93
Bar = this company · dark tick = category median.
Star ratings
341 Google reviews we collected
4.7of 5
5 stars31191%
4 stars72%
3 stars00%
2 stars10%
1 star226%
Praise vs complaints
Phrases our text analysis found in 286 written reviews
96%praise
Praise42696%
Complaints164%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price3558%
Reasonable2135%
Overpriced47%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10824%
Quality & results9121%
Speed & response7116%
Price & value5512%
Would recommend5412%
Honesty & trust4410%
Communication194%
What customers talk about
We read 286 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Miguel is always awesome, respectful, friendly, and knowledgeable.”
“When I asked he was rude and did not offer to help in finding the size.”
“Normally I don’t do this but I got such great service from big brand that I couldn’t help but to leave a review.”
“Kept my VW over a month, got it back still leaking, now even more issues than when I took it in.”
“Miguel and his crew are always efficient friendly and have the best price in town I would never take my car any place else and recommend them to my fr…”
“Great customer service and Quick and fast service also with reasonable price that didn’t leave me crying!”
“…e phone it would be $130 for wheel alignment and when I got there the price went up to $175 because the vehicle was "custom"(lowering springs).…”
“…e the best price in town I would never take my car any place else and recommend them to my friends always!…”
“I say OK what will be the additional charge they say $235 so basically they doubled my price very very unprofessional I would not recommend”
“Miguel is awesome and honest and great person I will not trust anyone else he is very knowledgeable and knows his stuff best mechanic ever if anythin…”
“Completely complete dishonest mechanics !”
“Friendly staff, Excellent service, Kept me updated.”
People customers mention
Miguel26 reviews
Allen7 reviews
Marvin6 reviews
Tires3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big Brand Tire & Service for 8 kinds of job. Pick one to see what they paid and said.
GGrayLocal Guide · 102 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★
Brought in car for oil leak, charged me 2300 dollars, no problem. Kept my VW over a month, got it back still leaking, now even more issues than when I took it in. Took it to another shop and I absolutely blown away by what I was shown by the new shop. Basically this shop did more damage than good, did a half job,…
DollyLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Miguel is always awesome, respectful, friendly, and knowledgeable. I don't regret choosing the Allen location for my automotive needs. The best part is that he remembers your name and that's amazing, especially when you have to spend your hard earned money. All of the staff are awesome ❤️
John4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Cisco is a great guy, very approachable, knows what he's doing!!! Him and the guys did a good job on my alignment job. They completed the task very fast and done right!!! What more can be said. Good job guys!.
Wheel alignment
Stacey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We worked with Miguel to get 4 new tires. I would highly recommend them. The price was great, the process was smooth, the works is great, and the customer service was exceptional. We will be back!
Great priceTires
Kelvin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Normally I don’t do this but I got such great service from big brand that I couldn’t help but to leave a review. From start to finish these guys were amazing. I was informed of everything that was going on with my car from the start to the finish. They had my car running so well that I had to relearn haw to drive my…
Great price
Renee2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Miguel and his crew are always efficient friendly and have the best price in town I would never take my car any place else and recommend them to my friends always!
Brought in car for oil leak, charged me 2300 dollars, no problem. Kept my VW over a month, got it back still leaking, now even more issues than when I took it in. Took it to another shop and I absolutely blown away by what I was shown by the new shop. Basically this shop did more damage than good, did a half job, left out screws, didn't replace seals which is vital to my leak. I mean heartbreaking stuff. But here's the kicker i have proof. And check this out, when I complained to this shop you won't believe what they told me......"We don't have experienced techs" yeah I'm thinking lawsuit
Response from the owner · 2 days ago
We're sorry to hear about your experience. We appreciate your detailed feedback and will address these service quality concerns internally to improve our processes. Please contact us directly to discuss this matter further.
We look forward to resolving your concerns directly at [email protected] and hope to hear from you soon!
Dolly J.Local Guide · 49 reviewsiTotal number of Google reviews Dolly has written across all businesses on Google Maps, not just this one.
Miguel is always awesome, respectful, friendly, and knowledgeable. I don't regret choosing the Allen location for my automotive needs. The best part is that he remembers your name and that's amazing, especially when you have to spend your hard earned money. All of the staff are awesome ❤️
Response from the owner · 2 years ago
Hi Dolly, thank you for your kind words about Big Brand Tire & Service! We're thrilled to hear that you had a positive experience with our expert team. Your satisfaction is at the heart of everything we do. We value your support and look forward to providing you with exceptional tire and automotive service on your next visit!
John Doe4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Cisco is a great guy, very approachable, knows what he's doing!!! Him and the guys did a good job on my alignment job. They completed the task very fast and done right!!! What more can be said. Good job guys!.
Services: Wheel alignment
Response from the owner · 5 days ago
Thanks, John! We're glad Cisco and the team provided you with a fast and well-done alignment service. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Las Vegas location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Stacey Dilts2 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
We worked with Miguel to get 4 new tires. I would highly recommend them. The price was great, the process was smooth, the works is great, and the customer service was exceptional. We will be back!
Price assessment: Great price
Services: Tires
Response from the owner · 5 days ago
Thanks, Stacey! We're glad Miguel provided exceptional customer service and that you enjoyed the smooth process and great pricing. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Las Vegas location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Kelvin Grant7 reviewsiTotal number of Google reviews Kelvin has written across all businesses on Google Maps, not just this one.
Normally I don’t do this but I got such great service from big brand that I couldn’t help but to leave a review. From start to finish these guys were amazing. I was informed of everything that was going on with my car from the start to the finish. They had my car running so well that I had to relearn haw to drive my car again because they got it so dialed in. Thank you guys so much!
Price assessment: Great price
Response from the owner · a week ago
Thanks, Kelvin! We're glad our team provided you with amazing service and got your car running smoothly. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Las Vegas location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
James Johnson1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Thanks, James! We're glad you enjoyed our work and customer service. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Las Vegas location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Renee2 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Miguel and his crew are always efficient friendly and have the best price in town I would never take my car any place else and recommend them to my friends always!
Price assessment: Great price
Services: Tires, Oil change
Response from the owner · 2 weeks ago
Thanks, Renee! We're glad Miguel and his crew provide efficient and friendly service with the best prices. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Las Vegas location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Becky Cronister1 reviewiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Friendly staff, Excellent service, Kept me updated.
Price assessment: Great price
Response from the owner · 2 weeks ago
Thanks, Becky! We're glad you enjoyed our friendly staff and excellent service. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Las Vegas location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
Silver Snow7 reviewsiTotal number of Google reviews Silver has written across all businesses on Google Maps, not just this one.
Wish I got the name of the guy at the front counter but he was very professional and nice. Oil change was done quickly!
Response from the owner · 2 weeks ago
Thanks! We're glad you experienced quick service and professional assistance at the front counter. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Las Vegas location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
M MAYHEM14 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Excellent Customer Service and Care Tristan very good Mechanic and Patient with all concerns and provided great knowledge and repaired the issue
Price assessment: Great price
Services: Tires
Response from the owner · a year ago
Hi Martez, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience a great one. We look forward to seeing you again the next time you are in need of trusted automotive service or tires!
