Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Big Brand Tire & Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%56+13.6Value 14%90+12.7Replies to reviews 7%93+6.6Craft & service penalty94−0.6Momentum penalty94−0.6Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Big Brand Tire & Service

North Las Vegas, NV · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 39 tire repair shops · 4.7★ from 341 Google reviews

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Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service is better than 73% of tire repair shops.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service is better than 56% of tire repair shops.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Brand Tire & Service is better than 94% of tire repair shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service is better than 90% of tire repair shops.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service is better than 94% of tire repair shops.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service is better than 93% of tire repair shops.A
93

Reviews for your job

Customers hired Big Brand Tire & Service for 8 kinds of job.

Big Brand Tire & Service for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 12 Google reviews tagged “Wheel alignment”

John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Cisco is a great guy, very approachable, knows what he's doing!!! Him and the guys did a good job on my alignment job. They completed the task very fast and done right!!! What more can be said. Good job guys!.

Wheel alignment
SlimmLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent work and great service staff. I would highly recommend them.

Great priceWheel alignment
BrianLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Happy with the alignment:) made an appointment online but somehow wasnt on record, regardless they still were able to take care of me just had a 1 hour wait. Miguel working the desk front was really friendly and helpful. Him and the technician explained how some suspension bolts were loose when checking the…

Great priceWheel alignment
Glen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Went in for an alignment and ended up buying 2 tires also. Good price on the package deal. Car drives good again. Friendly staff and they were able to complete everything in a couple hours. Will do business again.

Reasonable priceTiresWheel alignment
Jose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Even though Big Brand wasn't too busy, they're were able to take me in an get me out in 45 min. In time for my granddaughter birthday party.

Reasonable priceWheel alignment
DianeLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I went in for a wheel alignment. The employees were knowledgeable and respectful. They definitely know what they are doing My car feels like it’s new!!

Reasonable priceWheel alignment
JoseLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

Did not do alignment and still charged me

OverpricedWheel alignment
Drea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Amazing mechanics and staff. miguel is great and friendly love him!!!

Great priceTiresGeneral repairsWheel alignment
Jakson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

very friendly and helpful employees

Reasonable priceWheel alignment
Anthony9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They were very nice and got my car right in no surprises when it came to price was exactly what he quoted me they did an alignment on my 14 challenger

Customer photo from Anthony's review
Reasonable priceWheel alignment
MartineeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Great priceSteering & suspension repairElectricalWheel alignment
Roseboy4007 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Great priceGeneral repairsWheel alignmentBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 35%Overpriced 7%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tires30—
Wheel alignment12—
Oil change8—
Brakes6—
Battery4—
Air conditioning4—
General repairs4—
Steering & suspension repair3—

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