Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
Customers frequently cite friendly staff, quick service, and honest communication as key positives, noting that employees explain repairs clearly and avoid unnecessary upselling. Services include tire installation, patching, alignment, and general auto repairs, with some praising the shop for working late or on Sundays. However, several low-star reviews describe billing for parts that were not installed, denied warranty claims on new tires, and staff who were perceived as rude or dismissive of customer concerns.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
292 Google reviews we collected
Phrases our text analysis found in 229 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 229 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Maybe the tires don't have the replacement policy as B__ _ but the service people were professional and friendly.”
“Had a Battery Issue that needed prompt attention and they worked pass closing to resolve.”
“Never call back about a job after talking to one of there employee”
“I've been going for years , very good work , and it's appreciated”
“Told me my coolant reserve was damaged and had a hole just to find out they just replaced the hoses but the price of the new reserve is on my receipt…”
“…ing me out as well I will be bringing my car back for future services 10/10 recommend…”
“1 star because I can not put 0 do not recommend this tire place to anyone !”
“Very friendly staff , service was quick and reasonable priced.”
“…and had a hole just to find out they just replaced the hoses but the price of the new reserve is on my receipt as removed and replaced and in the auto…”
“Has high integrity and doesn’t try to upsell you unnecessary up-charges.”
“Too many other places to go without dealing with shady mechanics.”
“They have after 3PM appointments They made me feel comfortable explaining everything as we went and the could email me ALL the paperwork.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Big Brand Tire & Service for 8 kinds of job. Pick one to see what they paid and said.
Went in to have my tire patched, unfortunately due to where the nail was in sidewall unable to patch. From the moment I walked in to the new tire installation, excellent customer service! Thank you again
Maybe the tires don't have the replacement policy as B__ _ but the service people were professional and friendly. They have after 3PM appointments They made me feel comfortable explaining everything as we went and the could email me ALL the paperwork. Will go back for my other cars
George was professional and courteous and I really appreciated that. Especially since they had my car a few days longer than planned due to a parts shipment but I was kept in the loop the whole time and I didn’t get the “run-around”! Thank you!! 🙏🏻👍🏻👍🏻
Best service manager and mechanics.I've been going for years , very good work , and it's appreciated
Talk about exceptional service!! 5-star review all the way!! I had a nail tire and they had me in and out in 10 minutes.
Helped everytime, let’s me know if anything needs to be fixed or if everything is good. Quick service 10/10.
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 24 | — |
| Oil change | 13 | — |
| General repairs & maintenance | 9 | — |
| Wheel alignment | 8 | — |
| Brakes | 6 | — |
| Steering & suspension repair | 4 | — |
| Air & cabin filter replacement | 4 | — |
| Auto engine diagnostic | 4 | — |
4.8 ★★★★★ 292 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Went in to have my tire patched, unfortunately due to where the nail was in sidewall unable to patch. From the moment I walked in to the new tire installation, excellent customer service! Thank you again
Maybe the tires don't have the replacement policy as B__ _ but the service people were professional and friendly. They have after 3PM appointments They made me feel comfortable explaining everything as we went and the could email me ALL the paperwork. Will go back for my other cars
George was professional and courteous and I really appreciated that. Especially since they had my car a few days longer than planned due to a parts shipment but I was kept in the loop the whole time and I didn’t get the “run-around”! Thank you!! 🙏🏻👍🏻👍🏻
Thanks, Digger! We're glad George provided professional and courteous service and kept you informed throughout the process. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
They did a great job thank you so much. I definitely would recommend
Thanks! We're glad you were pleased with our service and appreciate your recommendation. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Angel was helpful and quick.10/10
Thanks, Brayan! We're glad Angel provided helpful and quick service. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Best service manager and mechanics.I've been going for years , very good work , and it's appreciated
Thank you, Nicholas, for your 5-star rating! We appreciate your support and are glad to have you with us. If you have any thoughts or suggestions, feel free to share. As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Talk about exceptional service!! 5-star review all the way!! I had a nail tire and they had me in and out in 10 minutes.
Thanks, Kevin! We're glad we could provide exceptional service and get you back on the road quickly. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Helped everytime, let’s me know if anything needs to be fixed or if everything is good. Quick service 10/10.
Thanks, Lyssa! We're glad you appreciate our quick service and thorough checks. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
David is great. Friendly service to walk into. Has high integrity and doesn’t try to upsell you unnecessary up-charges. Definitely earned my business. I visited two tire stores prior and couldn’t get the proper help I needed. (They can help you with Tesla tires) Thank you again David for your honesty and your knowledge.
Thanks, Michael! We're glad David provided friendly service and honest advice, and that you found the help you needed with your Tesla tires. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Had a Battery Issue that needed prompt attention and they worked pass closing to resolve. Always excellent customer service.
Thanks, Robert! We're glad we could assist with your battery issue and provide excellent customer service. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts
