Kevin Vejar2 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleServices ICE
Big Brand Tire & Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%93+6.6Momentum penalty92−0.8Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 78 tire shopsPosition by Experts Score among all companies we track in this category. · better than 52%
4.8 ★★★★★ 449 Google reviews · 24 photos
94%five-star reviews
4.77★last 12 monthsAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
Oct 2026latest review
Big Brand Tire & Service at a glance
Customers frequently praise the shop for fast, friendly service and competitive pricing, noting that staff often resolve issues like flat tires or oil changes without charge. Reviews highlight effective communication and professional handling of emergency repairs, including weekend availability. However, several low-star comments criticize specific alignment work and allege that employees attempted to sell unnecessary tire replacements or parts that were out of stock.
- Google rating: 4.8 out of 5 from 449 reviews (94% five-star).
- Reviews on this page: 449 Google reviews (372 with written comments, 17 with photos).
- Owner responses: the business replied to 73% of reviews.
- Most recent review: October 19, 2026.
- Service: Tire Shop serving Ontario, California.
Data from Google, last updated October 26, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service: 80/100 on this factor. Category median: 83.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service: 75/100 on this factor. Category median: 81.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service: 92/100 on this factor. Category median: 100.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service: 93/100 on this factor. Category median: 34.A
93
Bar = this company · dark tick = category median.
Star ratings
449 Google reviews we collected
- 5 stars42194%
- 4 stars72%
- 3 stars31%
- 2 stars20%
- 1 star164%
Praise vs complaints
Phrases our text analysis found in 372 written reviews
- Praise54898%
- Complaints122%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4672%
- Reasonable1625%
- Overpriced12%
- Not sure12%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14927%
- Quality & results11120%
- Speed & response10419%
- Price & value7714%
- Would recommend7013%
- Honesty & trust397%
- Communication102%
What customers talk about
We read 372 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“George And milt We’re very professional and honest with me with my problem on my vehicle.”
“Always a pleasure dealing with Big Brand, Great service thank you Daniel for always taking care of me.”
“CAR RANGE ROVER VELAR TO THEM IN ONTARIO I WAS ATTENDED BY ROMI THEY DAMAGED MY CAR NOTHING GOT REPAIRED AND TOOK $1000 FROM ME UPON CONFRONTING THEM…”
“Went in for a valve replacement, was in and out within minutes.”
“We had a great deal on tires, alignment and warranty!”
“The system was still overcharged.”
“Shouts out Steven as well, he did great work and everyone was extremely professional and cordial, definitely recommend this shop to anyone!”
“Avoid this place, they will try and sell you stuff you don't need, and there's way better and more honest tire places in Ontario.”
“Big Brand Tire & Service of Ontario is the #1 Place for Reliable Service.”
“Milton took the time to explain everything, answered my questions, and made sure I was comfortable with everything before moving forward.”
People customers mention
- George 19 reviews
- Milton 9 reviews
- Romy 9 reviews
- Tires 6 reviews
- Candice 6 reviews
- Julio 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big Brand Tire & Service for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Always a pleasure dealing with Big Brand, Great service thank you Daniel for always taking care of me. Hassle free best prices.
Great price
SAMI4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
my experience with Staff and management was excellent. I like seeing a manager get his hands dirty.
Great priceGeneral repairs & maintenanceAuto tire replacement
Angel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
George And milt We’re very professional and honest with me with my problem on my vehicle. They help me out very much and solved my problem on my vehicle.
Great priceGeneral repairs & maintenance
Zack2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Milton was 15/10 customer service. I had called over 15 tire shops and was met with unfair prices after talking with Milton. I had to come over here and get all four tires replaced. It was a no-brainer made everything really easy and smooth, a little bit busy so make sure you call ahead but thanks to Milton. This is my new tire shop!
Reasonable priceTire rotationsService not listed
Susan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I am so impressed with the service I received. The staff were great and friendly. They completed my service and got me on my way. I highly recommend Big Brand Tire & Service!!
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Went in for a valve replacement, was in and out within minutes. Thank you to Milton for the help!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 28 | — |
| Auto tire replacement | 25 | — |
| Auto maintenance | 5 | — |
| Tire rotations | 4 | — |
| Vehicle safety inspection | 3 | — |
| Auto A/C recharge | 2 | — |
| Auto brake repair | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 449 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Eric Rocha2 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways a pleasure dealing with Big Brand, Great service thank you Daniel for always taking care of me. Hassle free best prices.
- Price assessment: Great price
Response from the owner · 6 days ago
Thanks, Eric! We're glad Daniel provides you with great service and hassle-free experiences. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Ontario location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Mona Wolbert2 reviewsTotal number of Google reviews Mona has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were wonderful! Quick tire repair! No charge. Daniel was great!
Response from the owner · 6 days ago
Thanks, Mona! We're glad Daniel provided wonderful and quick service with your tire repair. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Ontario location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Chris Tyrell2 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleServices ICE.
Response from the owner · a week ago
We're sorry to hear about your experience, Chris. We appreciate your feedback and will address these concerns internally. Please contact us directly to discuss this matter further. We look forward to resolving your concerns directly at [email protected] and hope to hear from you soon!
Anne MearsLocal Guide · 15 reviewsTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOut of stock for the parts I need for my tires
Response from the owner · a week ago
We're sorry to hear about the inconvenience, Anne. We appreciate your feedback and will work to improve our inventory management. Thank you for sharing your thoughts. We look forward to resolving your concerns directly at [email protected] and hope to hear from you soon!
SAMI ISSA4 reviewsTotal number of Google reviews SAMI has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlemy experience with Staff and management was excellent. I like seeing a manager get his hands dirty.
- Price assessment: Great price
- Services: General repairs & maintenance, Auto tire replacement
Response from the owner · a week ago
Thanks, Sami! We're glad you had an excellent experience with our staff and management. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Ontario location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Angel Garcia3 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGeorge And milt We’re very professional and honest with me with my problem on my vehicle. They help me out very much and solved my problem on my vehicle.
- Price assessment: Great price
- Services: General repairs & maintenance
Response from the owner · a week ago
Thanks, Angel! We're glad George and Milt provided professional and honest service to solve your vehicle problem. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Ontario location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Zack Bond2 reviewsTotal number of Google reviews Zack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMilton was 15/10 customer service. I had called over 15 tire shops and was met with unfair prices after talking with Milton. I had to come over here and get all four tires replaced. It was a no-brainer made everything really easy and smooth, a little bit busy so make sure you call ahead but thanks to Milton. This is my new tire shop!
- Price assessment: Reasonable price
- Services: Tire rotations, Service not listed
Response from the owner · 2 weeks ago
Thanks, Zack! We're glad Milton provided exceptional service and made your tire replacement easy and smooth. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Ontario location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Susan Flores11 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am so impressed with the service I received. The staff were great and friendly. They completed my service and got me on my way. I highly recommend Big Brand Tire & Service!!
Response from the owner · 2 weeks ago
Thanks, Susan! We're glad you were impressed with our friendly staff and efficient service. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Ontario location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Ashley Wilson1 reviewTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent in for a valve replacement, was in and out within minutes. Thank you to Milton for the help!
Response from the owner · 2 weeks ago
Thanks, Ashley! We're glad Milton could assist you quickly with your valve replacement. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Ontario location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Business details
- Address: 1000 Ontario Mills Dr, Ontario, CA 91764
- Phone: (909) 324-5463
- Website: bigbrandtire.com
- Service area: Ontario, CA