iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 49 piano moversiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★312 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$502typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Big Rick's Moving Co 4.9 out of 5 based on 312 reviews, with the owner responding to 99 percent of them. Customers frequently highlight punctuality, effective communication, and fair pricing for local and specialized moves involving heavy items. While most praise the crew's professionalism and flexibility, low-star reviews describe instances of perceived dishonesty regarding box counts, time estimates, and final prices.
Google rating: 4.9 out of 5 from 312 reviews (98% five-star).
Reviews on this page: 312 Google reviews (296 with written comments, 14 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 1, 2026.
Service: Piano Mover serving Tucson, Arizona.
Data from Google, last updated November 1, 2026.
Score profile vs other piano movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Big Rick's Moving CoPiano Movers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Rick's Moving Co: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Rick's Moving Co: 89/100 on this factor. Category median: 89.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Rick's Moving Co: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Rick's Moving Co: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Rick's Moving Co: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Rick's Moving Co: 96/100 on this factor. Category median: 86.A
96
Bar = this company · dark tick = category median.
Star ratings
312 Google reviews we collected
4.9of 5
5 stars30798%
4 stars10%
3 stars00%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 296 written reviews
98%praise
Praise67798%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price8275%
Reasonable2825%
Overpriced00%
Not sure00%
$502-46% vs typical piano movers
Middle half of what 73 customers paid ($271–$805) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response16724%
Staff & attitude16424%
Would recommend13920%
Quality & results8813%
Price & value8612%
Honesty & trust304%
Communication183%
What customers talk about
We read 296 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rick and sunny helped moved one of my jobs to our storage and it was quick easy and painless rly cool dudes highly recommend them for the moving needs”
“He can be funny, he can be direct, he can be professional.”
“I would highly recommend his service to anyone needing help moving things.”
“I will not use this company again.”
“(Not to mention it was last minute) Top notch business and would recommend him for the job.”
“The entire cross country move was performed flawlessly with nothing damaged or missing.”
“His price was more than reasonable considering it was last minute and after hours.”
“Compensation for over charge on time and for the broken wall took several emails, and I was never compensated for the wall damage.”
“I genuinely cannot say enough wonderful things about this company and the guys who handled my move.”
“Moses in so many words made me feel like I had lied about the amount of stuff I had.”
“They showed up on time, very friendly, communicated well, protected all our belongings, and worked very quickly.”
People customers mention
Moses36 reviews
Johnny30 reviews
Sonny13 reviews
Ricks10 reviews
John7 reviews
Zach5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big Rick's Moving Co for 8 kinds of job. Pick one to see what they paid and said.
Ddxpe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Rick and sunny helped moved one of my jobs to our storage and it was quick easy and painless rly cool dudes highly recommend them for the moving needs
Paid $1–500Great priceLocal moving
AAndy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Rick answered my call. On short notice, he came to my house and helped me move a very heavy item. I would highly recommend his service to anyone needing help moving things. I very much appreciated him and his hard work.
NNun7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Rick is a Hero! We had a company (Assurance Relocation Systems) lined up to move a safe from a Uhaul truck to a storage unit in Catalina, AZ on Wednesday 10/30 by 2pm. They stood me up and left me hanging. I had traveled 16 hours from Idaho, and needed get the truck returned that day because I was flying out the…
Paid $1–500Great priceOversized-item moving
SSusan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The 3 man crew was prompt, worked non-stop, and skillfully got all of our furniture and boxes into the truck in a way that protected our belongings. They are clearly experienced movers who never take a break, making sure our move 2 hours away to a new home, was completed as efficiently as possible.
EE&SLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Moses and Sunny helped us unload a 28’ tráiler today for my in-laws. It was hot and the trailer had a liftgate which isn’t ideal for moving but these two guys knocked it out. I called 5 local moving companies and Ricks was literally the only company that picked up the phone when I called. Affordable and overall we…
MM1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very professional and efficient. The unit wasn’t ready when we arrived, but they were extremely flexible and helped us out! Would definitely use again and recommend to friends and family! Thank you guys so much!!
Rick and his crew are insanely good at what they do. There’s nothing they can’t move. I’ve used them multiple times and have always been happy.
He can be funny, he can be direct, he can be professional. Whatever you need him to be. But in the end, your stuff is getting moved, locally or nationally.
He understands moving motorcycles as well. Even more thoroughly than a dealer.
I’ve had him move my entire house, and I’ve also called him to come over and move a piano. He is ON IT!!
He doesn’t schedule you out weeks in advance, and he’s never canceled on me. He honored his word!
It doesn’t matter what you need, he should be your first call.
Thank you, Rick!!
Price assessment: Great price
Services: Local moving, Moving-related packing, Oversized-item moving, In-state moving, Service not listed
C
Catherine Liu7 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
John and Zach were exceptional. They showed up early and got straight to work. I grossly underestimated how much time would be needed to move out of my apartment and they stayed until everything was completed. 100% would recommend!
Response from the owner · 2 days ago
Thank you, that means a lot.My guy's really loved working for you today.It's people like you that makes us appreciate coming to work every day and doing this job for people like you.So it's always a pleasure when we work with good people.Thank you again.
D
dxpe txes2 reviewsiTotal number of Google reviews dxpe has written across all businesses on Google Maps, not just this one.
Rick answered my call. On short notice, he came to my house and helped me move a very heavy item. I would highly recommend his service to anyone needing help moving things. I very much appreciated him and his hard work.
Price assessment: Great price
Price: $1–500
Services: Local moving, Oversized-item moving
Response from the owner · 4 weeks ago
Thank you , bro , and it was a pleasure working for you
C
Chris Bratton10 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Highly recommend Big Rick’s Moving Company! He answered the phone call himself, committed to doing the job and showed up early. (Not to mention it was last minute) Top notch business and would recommend him for the job. Respectful and very professional. Great job!
Response from the owner · 4 weeks ago
Thank you, Chris.It was a pleasure working for you.Hopefully , we can do business again in the future
N
Nun Yobisness7 reviewsiTotal number of Google reviews Nun has written across all businesses on Google Maps, not just this one.
Rick is a Hero! We had a company (Assurance Relocation Systems) lined up to move a safe from a Uhaul truck to a storage unit in Catalina, AZ on Wednesday 10/30 by 2pm. They stood me up and left me hanging. I had traveled 16 hours from Idaho, and needed get the truck returned that day because I was flying out the next day. I called Big Rick's Moving Co. around 4:45 pm and Rick answered the phone. He was on his way home to his family. I explained our situation to him. He immediately turned around and headed to his yard to get the equipment he needed to move my safe. He arrived earlier than he said he would and quickly and professionally moved my safe to thr storage unit. His price was more than reasonable considering it was last minute and after hours. I strongly recommend Rick's and his team at Big Rick's Moving Co. to help you with your next move. He will do a great job!!
Price assessment: Great price
Price: $1–500
Services: Oversized-item moving
Response from the owner · 4 weeks ago
Awesome working for you?I'm so glad I answered the phone and could do this for you.You and your wife, beautiful people.It was a pleasure working for you.I had fun working with you guys.It's people like you that make me keep working every day hard like this.
S
Susan Gehring6 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
The 3 man crew was prompt, worked non-stop, and skillfully got all of our furniture and boxes into the truck in a way that protected our belongings. They are clearly experienced movers who never take a break, making sure our move 2 hours away to a new home, was completed as efficiently as possible.
Price assessment: Great price
Price: $1,500–2,000
Services: Senior moving, In-state moving
Response from the owner · 4 weeks ago
Thank\nYou my guys really enjoy working for you.It's always a pleasure when people like you appreciate hard work
M
Miranda Haley6 reviewsiTotal number of Google reviews Miranda has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I genuinely cannot say enough wonderful things about this company and the guys who handled my move. This wasn’t just a moving day for me — it was a very emotional day and one of the hardest days of my life, and I was admittedly scattered, overwhelmed, and trying to hold it all together.
These guys were incredible. They were kind, patient, thoughtful, helpful, and caring from beginning to end. They didn’t just move my things — they took care of me that day, too. They kept everything moving when I could barely keep my thoughts straight, reassured me, made me laugh, and somehow made a really difficult day feel lighter.
Of course they were professional, efficient, and took great care of my belongings, but what I’ll remember most is the kindness they showed me when I really needed it. There are some acts of kindness you just don’t forget, and I know I’ll always look back on that day and remember these guys with a smile.
Rick, you have some truly wonderful people working for you. I’m incredibly grateful for them and couldn’t recommend this company more highly. ❤️
Price assessment: Great price
Price: $1,000–1,500
Services: Local moving
Response from the owner · a month ago
Thank you as always.It's a pleasure working for people like you that appreciate people like us.Hopefully we can help you and your family out in the future
S
S.F.3 reviewsiTotal number of Google reviews S.F. has written across all businesses on Google Maps, not just this one.
We were very pleased with the service and would hire Big Rick and his crew again!
We needed help at the last minute after another moving company had to push our moving date back by a few days. It was urgent and Big Rick pulled through for us. We called him the day before the move and he had a truck out there exactly on time on the day of with his crew ready! And they got the job done.
Services: Senior moving, Local moving
Response from the owner · a month ago
Thank you, it was a pleasure.I'm glad we could be there for you in a last minute situation.We look forward to helping yourself and your family and friends out in the future
J
jamie streit3 reviewsiTotal number of Google reviews jamie has written across all businesses on Google Maps, not just this one.
