PLUMBERS · PHILADELPHIA, PA
52SCORE

Bill Frusco Plumbing Heating and Air Conditioning

Better than 51% of plumbers · #44 of 90

4.9★3,447 Google reviews
4.92★last 12 months
0.8%1–2★ in 2 yrs (avg 2.6%)
63%complaints answered

Bill Frusco Plumbing Heating and Air Conditioning for toilet repair

Clear ✕
Jobs reviewed157
★ on this job4.89
Usually paid$1,000+
Category typical$227–$618
Rank for this job#29 / 81
Said fair90%
★★★★★ Tommy · Edited 2 days ago

We want to thank Evan and George. Appreciate their courteous, efficient and fast service. Will certainly use your company again in the future

Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
★★★★★ Kelly · 5 days ago

Service was excellent and will be using this team again! Thank you so much!!! Highly recommend!!

Paid $1,000–1,200Reasonable priceToilet repair
★★★★★ Paul · 4 weeks ago

Extremely professional and easy. They came provided estimate and completed the repair within 90 minutes. Highly recommend

Reasonable priceToilet repair
★★★★★ Jane · 4 weeks ago

Amir was very professional and very personable. When he originally came to repair the toilet, he explained in depth what could be done and then wh.at he suggested. As my husband is still in rehab for his broken hip, I put him on speaker phone so Amir could speak with him. The past service people we had down other…

Reasonable priceToilet repair
★★★★★ Andrea · Edited a month ago

Grayson was amazing and explained in detail all the work that needed to be done. Thank you Grayson for all your thorough work. I also had John B come out and make the repairs he did a fabulous job on our toilet and sink trap under my kitchen sink. Thank you guys.

Paid $1,000–1,200Great priceToilet repair
★★ Saurabh · a month ago

Responsive but supremely expensive. Automate phone mentioned quote which was 1/3rd of what the plumber quoted when he arrived. Suggest to price check with an actual person as their automated AI response is inaccurate.

Paid $400–600OverpricedToilet repair
★★★★★ Sharon · Edited a month ago

From the very first phone call until the service person walked out the door, the entire experience was flawless. Everyone I interacted with was friendly, smiling, and genuinely happy to help. They know exactly what they’re doing, quickly got to the bottom of my leak, and fixed it perfectly. Finding a company that…

Reasonable priceToilet repair
★★★★★ Dalton · a month ago

Technician gave me alternative options And pricing which I liked and was very friendly and personable.

Toilet repair
★★★★★ C · Edited a month ago

Called Frusco for an issue with my toilet. Matt persevered tracking down the part he needed to do the repair. He was pleasant, mannerly and professional. He also explained each step he was taking which I appreciated.

Paid $1,600–1,800Not sureToilet repair

vs category

Blue = Bill, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.95★ (232 reviews)2024-Q2: 4.92★ (242 reviews)2024-Q3: 4.94★ (218 reviews)2024-Q4: 4.90★ (234 reviews)2025-Q1: 4.97★ (237 reviews)2025-Q2: 4.96★ (212 reviews)2025-Q3: 4.98★ (234 reviews)2025-Q4: 4.95★ (325 reviews)2026-Q1: 4.91★ (294 reviews)2026-Q2: 4.86★ (199 reviews)2026-Q3: 4.94★ (189 reviews)2026-Q4: 4.87★ (47 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$630+31% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 21%Reasonable 66%Overpriced 3%Not sure 10%

Score factors

Satisfaction
67
Reliability
76
Craft & service
25
Value
43
Momentum
35
Track record
61
Accountability
18

Praised for

Google highlights · percentile vs peers

Quality
+442 / −3
Professionalism
+581 / −2
Responsiveness
+472 / −1
Punctuality
+445 / −0
Value
+313 / −2

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