iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%74+47Reliability 28%67+18.9Replies to reviews 8%62+5.1Momentum penalty72−2.8Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 49 bakeriesiPosition by Experts Score among all companies we track in this category. · better than 46%
4.8★★★★★625 Google reviews · 24 photos
88%five-star reviews
4.60★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Black Box Bakery 4.8 out of 5 based on 625 reviews, frequently praising the buttery, flaky texture and creative variety of pastries like croissants and cruffins. Customers often note that items sell out quickly, recommending early arrival, and mention that prices are higher than average. Common criticisms include inconsistent customer service, limited website descriptions for preorders, and occasional issues with order accuracy or change availability at the counter.
Google rating: 4.8 out of 5 from 625 reviews (88% five-star).
Reviews on this page: 625 Google reviews (480 with written comments, 168 with photos).
Owner responses: the business replied to 19% of reviews.
Most recent review: October 25, 2026.
Service: Bakery serving Westminster, Colorado.
Data from Google, last updated November 1, 2026.
Score profile vs other bakeries
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: replies to reviews.
Black Box BakeryBakeries median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black Box Bakery: 74/100 on this factor. Category median: 72.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black Box Bakery: 67/100 on this factor. Category median: 77.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black Box Bakery: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Black Box Bakery: 62/100 on this factor. Category median: 31.B
62
Bar = this company · dark tick = category median.
Star ratings
625 Google reviews we collected
4.8of 5
5 stars54988%
4 stars366%
3 stars142%
2 stars152%
1 star112%
Praise vs complaints
Phrases our text analysis found in 480 written reviews
91%praise
Praise23591%
Complaints239%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10440%
Would recommend4819%
Speed & response4116%
Price & value3413%
Quality & results208%
Honesty & trust93%
Communication21%
What customers talk about
We read 480 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The strawberry croissant was especially good, and the coffee was nice too.”
“Most recently, he burned my girlfriend’s monkey claw pastry, didn’t offer to correct it, and was rude to her.”
“10/10 would come back here if I wasn't so broke lol”
“They’re also constantly sold out of many items, so it’s highly recommended to pre-order.”
“Get there early, because their items sell out fast!”
“Then you’ll wait another ten minutes while someone else slowly meanders to assemble your box, which I assume involves a seance, a spiritual reckoning,…”
“It is a long drive for us, but it is worth it and we can’t wait to try more of their creations.”
“I feel thoroughly ripped off.”
“Such amazing service and the people there were incredibly kind.”
“The pastries were absolutely horrible.”
“The staff is always warm and welcoming, and you can tell they genuinely love what they do.”
“I had trouble figuring out how the online ordering worked and a team member was so kind and patient and walked me through it on Instagram.”
People customers mention
Denver48 reviews
Market12 reviews
Nutella10 reviews
Edgewater8 reviews
Instagram6 reviews
Croissant5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
YYadixLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
When I come to Denver, it’s a must to make a stop here. They have the BEST parties. If you like croissants then you will love this bakery! There is a different type of croissant when I go and they never disappoint. Best bakery in Denver!
SSamanthaLocal Guide · 124 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★
For those who would like to preorder it would be nice to have descriptions of items on your website.
Also, fyi re: spelling
BBenLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
This is one of the best bakeries in Colorado. Everything I have tried has been baked to perfection. Their Mothership Latte is incredible.
AAmatullahLocal Guide · 151 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Beautiful and creative pastries, and they were all very delicious with perfect lamination and a buttery flavor. The strawberry croissant was especially good, and the coffee was nice too. They do sell out, as with any good bakery I’ve been to. This just means the pastries will be fresh because they only make what…
MMelissaLocal Guide · 66 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everything about the pastries is extremely good. I had a peach croissant cube and an orange jasmine twist. Both were excellent!
My singular complaint is that they don't use bakery boxes. They use bags instead, so my frosted croissant cube was on its side in the bag and the frosting got smeared all over the bag. It…
PPassportLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely wonderful pasteries with tea and coffee. This one is a must visit. I highly recommend it.
When I come to Denver, it’s a must to make a stop here. They have the BEST parties. If you like croissants then you will love this bakery! There is a different type of croissant when I go and they never disappoint. Best bakery in Denver!
Order type: Take out
Price per person: $20–30
Noise level: Quiet, easy to talk
Wait time: No wait
Parking space: Plenty of parking
Parking options: Free parking lot
E
Emily BeachLocal Guide · 37 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Great and quick pastries. Their peach box thing was delightful.
A
Alireza TalebizadehLocal Guide · 90 reviewsiTotal number of Google reviews Alireza has written across all businesses on Google Maps, not just this one.
Beautiful and creative pastries, and they were all very delicious with perfect lamination and a buttery flavor. The strawberry croissant was especially good, and the coffee was nice too. They do sell out, as with any good bakery I’ve been to. This just means the pastries will be fresh because they only make what they need for the day so you don’t get sold stale leftovers, or so they have to throw them away. Quality over quantity if you don’t like it, go to Dunkin’ Donuts :p
M
Melissa KnesalLocal Guide · 66 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Everything about the pastries is extremely good. I had a peach croissant cube and an orange jasmine twist. Both were excellent!
My singular complaint is that they don't use bakery boxes. They use bags instead, so my frosted croissant cube was on its side in the bag and the frosting got smeared all over the bag. It kinda ruins the presentation of their aesthetic pastries if you get anything with a topping or frosting.
Order type: Take out
Price per person: $1–10
P
Passport To OutdoorsLocal Guide · 5 reviewsiTotal number of Google reviews Passport has written across all businesses on Google Maps, not just this one.
