Limousine service · Westminster, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%93+14.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 21 chauffeur servicesiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★229 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Black Crystal Transportation five stars based on 229 reviews, highlighting punctuality, professional communication, and clean vehicles. Customers frequently mention the convenience of provided car seats, easy booking, and flexible stops for grocery pickups during airport transfers to Disneyland. Recurring themes include personalized service, such as themed vehicles and amenities, while the owner responds to ninety percent of reviews. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 229 reviews (100% five-star).
Reviews on this page: 229 Google reviews (215 with written comments, 3 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 25, 2026.
Service: Chauffeur Service serving Westminster, California.
Data from Google, last updated October 25, 2026.
Score profile vs other chauffeur services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: value.
Black Crystal TransportationChauffeur Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black Crystal Transportation: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black Crystal Transportation: 100/100 on this factor. Category median: 96.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Black Crystal Transportation: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Black Crystal Transportation: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black Crystal Transportation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
229 Google reviews we collected
5.0of 5
5 stars229100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 215 written reviews
99%praise
Praise49799%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13026%
Would recommend10421%
Speed & response8116%
Quality & results8016%
Communication7014%
Price & value245%
Honesty & trust143%
What customers talk about
We read 215 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As an Australian visiting, having the Meet & Greet option at LAX was such a helpful add-on.”
“Highly recommend Sammer and Black Crystal Transportation.”
“They were professional, punctual, excellent communicators and the vehicles were like new!”
“Our flight was delayed several times, and they were very accommodating and flexible with our schedule.”
“We had a wonderful experience with Black Crystal Transportation.”
“Booking the car was very easy and the communication throughout was wonderful.”
“The cost alone here makes it worth it, but the way we were treated makes this a "must" if you need transportation assistance.”
“Samer was right on time, friendly, professional, and very reliable.”
People customers mention
Samer42 reviews
Disneyland39 reviews
Disney20 reviews
Target9 reviews
Anaheim7 reviews
Hotel5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JoanneLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★
An unmatched service given with care, dedication and prestige.
As an Australian visiting, having the Meet & Greet option at LAX was such a helpful add-on. Traveling with my young son having the dedicated support was perfect and providing car seats really took the pressure off our planning.
Always clean, reliable…
Pat6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
We used Black Crystal to ride from John Wayne / Orange County airport to a Disneyland hotel and the return. They were professional, punctual, excellent communicators and the vehicles were like new! We also stopped at target for a pick-up order on our way to the hotel which was great! Samira and Mike were our…
Juli5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Booking the car was very easy and the communication throughout was wonderful. Samer was professional and friendly. Safe drivers, clean cars, and they expertly navigate LA traffic. Highly recommend.
Nikki10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
We had an incredible experience with Black Crystal Transportation. Great communication, on time (early in fact), friendly, professional, clean vehicles, outstanding customer service. They remembered our car seats and even made our kids feel special. I could go on and on and on. I wouldn’t hesitate to book them again…
Nicole5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Couldn’t recommend them any more! They made the trip to Disneyland the most amazing memory for my boys! Great communication and I loved how I could preorder from target to get some things for the hotel room. The driver was so personable and kind and treated us like family. Highly recommend!
Taylor2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Absolutely exceptional! We had a great trip. Great communication, super clean, great with kids, personalized touch! Will absolutely use them again.
An unmatched service given with care, dedication and prestige.
As an Australian visiting, having the Meet & Greet option at LAX was such a helpful add-on. Traveling with my young son having the dedicated support was perfect and providing car seats really took the pressure off our planning.
Always clean, reliable and punctual. I appreciated how easy BCT was to book and the efforts made to accomodate me when plan changed and booking happened at the last minute.
Absolutely would use again and recommend to all.
Response from the owner · 19 hours ago
Mrs Joanne Thank you so much for your kind words! At Black Crystal Transportation, we’re delighted to know we could make your trip to LA easier and more comfortable for you and your son. It was our pleasure to provide a seamless, stress-free experience and accommodate your changing plans. Your trust and recommendation mean a great deal to us. We look forward to welcoming you back to California and providing you with the same exceptional service, care, and professionalism on your next visit
Storm Evans4 reviewsiTotal number of Google reviews Storm has written across all businesses on Google Maps, not just this one.
We used Black Crystal to ride from John Wayne / Orange County airport to a Disneyland hotel and the return. They were professional, punctual, excellent communicators and the vehicles were like new! We also stopped at target for a pick-up order on our way to the hotel which was great! Samira and Mike were our drivers. They were both great! Highly recommend!!
Response from the owner · 3 days ago
Mrs Pat Thank you so much for the kind words! We’re so glad you had a great experience with us. It was a pleasure helping make your Disneyland trip easier, and we’ll be sure to share your kind words wit our team . We look forward to driving you again on your next visit
Juli Tomaino5 reviewsiTotal number of Google reviews Juli has written across all businesses on Google Maps, not just this one.
Booking the car was very easy and the communication throughout was wonderful. Samer was professional and friendly. Safe drivers, clean cars, and they expertly navigate LA traffic. Highly recommend.
Response from the owner · 3 days ago
Mrs Juli Thank you so much for the kind words! It was a pleasure taking care of you. I truly appreciate your trust and support, and I look forward to driving you again soon
Nikki Gaither10 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
We had an incredible experience with Black Crystal Transportation. Great communication, on time (early in fact), friendly, professional, clean vehicles, outstanding customer service. They remembered our car seats and even made our kids feel special. I could go on and on and on. I wouldn’t hesitate to book them again the next time we need transportation in Anaheim.
Response from the owner · 3 days ago
Mrs Nikki Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Black Crystal Transportation. Making sure our guests feel comfortable, cared for, and special—especially the little ones—is always our priority. We’re so glad you appreciated the communication, punctuality, and the extra attention to your family’s needs. It was a pleasure serving you, and we look forward to welcoming you back the next time
Nicole McCullough5 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Couldn’t recommend them any more! They made the trip to Disneyland the most amazing memory for my boys! Great communication and I loved how I could preorder from target to get some things for the hotel room. The driver was so personable and kind and treated us like family. Highly recommend!
Response from the owner · 5 days ago
Mrs Nicole Thank you so much for your wonderful review! ❤️ It means the world to us to know we helped make your Disneyland trip such a special memory for your boys. We’re so happy the communication and Target pickup made your stay a little easier and more enjoyable. Treating our guests like family is exactly what we strive for, and we’d love to welcome you back for another magical trip
Matt BLocal Guide · 13 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Mr Matt Thank you so much
We truly appreciate your support and are delighted to know you had an exceptional experience with Black Crystal Transportation. Providing outstanding service from beginning to end is always our goal. We look forward to serving you again
Taylor McKay2 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Absolutely exceptional! We had a great trip. Great communication, super clean, great with kids, personalized touch! Will absolutely use them again.
Response from the owner · a week ago
McKay Family Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Black Crystal Transportation. Making families feel comfortable and cared for, with clean vehicles, great communication, and personalized touches, is what we strive for every day. We truly appreciate your trust and look forward to welcoming you back on your next trip
Chris Dietrich1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Could not recommend more. Amazing service and communication. Provided water during ride. Perfect safe ride. We used the same driver for our return to airport after our trip. He navigated traffic safely and delivered us to curbside luggage check directly outside our gate. Will definitely use BCT again.
Response from the owner · a week ago
Mr Chris Thank you so much for your kind words and recommendation! We’re delighted to hear that you enjoyed the service and felt safe and comfortable throughout both rides. Providing excellent communication, a smooth ride, and a stress-free airport experience is always our priority. We truly appreciate your trust in Black Crystal Transportation and look forward to serving you again on your next trip
Kathryn Kraft4 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
This company was incredible to work with. Samir picked up us in his Star Wars SUV and made us feel at home on our way to the hotel.
Response from the owner · 2 weeks ago
Mrs Kathryn Thank you for your kind words! We’re delighted our Star Wars SUV made your ride special and welcoming. We truly appreciate your trust in Black Crystal Transportation and look forward to serving you again
