Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
Reviewers frequently praise the clinic for attentive communication, thorough examinations, and a convenient, professional environment. Patients often note that providers take time to explain conditions and develop comprehensive health plans, while the staff is described as friendly and responsive. However, a small number of critics report dissatisfaction with specific medical outcomes and cite significantly higher out-of-pocket costs for services like medical marijuana renewals compared to previous rates.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
390 Google reviews we collected
Phrases our text analysis found in 228 written reviews
How often each topic comes up in the written reviews
We read 228 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Dr Kelts is attentive to my concerns and always responds to them.”
“She explained in detail what was happening in my lungs and how to help.”
“Stanley was very thorough and explained things in a way that it was easy to understand”
“Would definitely recommend if you are looking for a new provider.”
“I was originally scheduled for Jan but then i was put on the wait list and got in right away.”
“To be completely honest that was my first time ever coming out of a doctor’s appointment and actually feeling like I was being heard and someone was a…”
praise complaint · found by our text analysis, Google review wording unchanged.
Dr Kelts is attentive to my concerns and always responds to them. I always leave with a plan to address my health shortfalls and feel very comfortable with the plan we have to keep me healthy.
I was very pleased starting with Linese's nurse, and then on to Linese. She was attentive and I felt like she was very aware of where I needed to go medically.
As always, my visit was wonderful. Laneese is so professional and yet personal. I hope to be in her care for the rest of my life.
I love my Dr Kelts..she is the best!!! Any issues, concern she is there to answer questions and calm me down. Kathy Testorelli
I love my Drs here. They are so thorough and understanding. Very caring people!!!
Dr Finley is a wonderful doctor. She explained in detail what was happening in my lungs and how to help. Looking forward to working with her.
5.0 ★★★★★ 390 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Dr Kelts is attentive to my concerns and always responds to them. I always leave with a plan to address my health shortfalls and feel very comfortable with the plan we have to keep me healthy.
Convenient, quick stop to get my annual flu shot. Thank you!
Attentive and informative.
I was very pleased starting with Linese's nurse, and then on to Linese. She was attentive and I felt like she was very aware of where I needed to go medically.
Friendly and professional staff!
Mallory and Darlene always take good care of me.
As always, my visit was wonderful. Laneese is so professional and yet personal. I hope to be in her care for the rest of my life.
I love my Dr Kelts..she is the best!!! Any issues, concern she is there to answer questions and calm me down. Kathy Testorelli
Dr. Kelts is awesome! Great staff at Black Hills Medical Group!
Thank you for taking the time to leave us a 5-star rating. It means a lot to our team.
I love my Drs here. They are so thorough and understanding. Very caring people!!!
Thank you for the 5-star review! We are always striving to provide a welcoming and positive experience.
Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
