Analyzing 7,476,5457.5M ReviewsFor 21,05821.1K Experts
Google reviewers rate Blue Ridge Animal Hospital 4.9/5, frequently praising friendly staff, efficient communication, and convenient on-site prescription services. Many note that the multiple veterinarians collaborate effectively to provide attentive care for both routine and emergency visits. However, lower-rated reviews criticize high billing amounts for basic procedures and a perceived decline in personalized attention following corporate acquisition, with some patients feeling rushed or poorly informed.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
661 Google reviews we collected
Phrases our text analysis found in 462 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 462 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is as friendly and efficient as they come.”
“Completely unprofessional and they just don’t care like they used to!”
“I have been taking my pets to Blue Ridge Animal Hospital for a long time, and the entire staff at Blue Ridge Animal is top notch.”
“This place is horrible and that is putting it nicely, they diagnosed my cat and determined she had cancer and needed to be put down.”
“I had a small emergency and they were able to treat the problem immediately so my dog felt much better.”
“Highly recommended for anyone looking for a referral.”
“Their prices are higher than other vets, but I feel the level of care is well worth it.”
“Blue Ridge Animal Hospital has been great to schedule, be seen, and have things explained.”
“I called every vet in my area and after being honest about his behavior, each one referred me to another vet.”
praise complaint · found by our text analysis, Google review wording unchanged.
The staff is as friendly and efficient as they come. Great follow through and customer communication. You get your prescription right there. Very convenient!
Another great visit, everyone is friendly, helpful and knowledgeable. The advantage of this place is they have multiple veterinarians and they work in concert with each other. There is a great deal of experience in one place ! Dr Narbonne was great ! Thank you!!
A checkup with our 15 yo geriatric terrier, all went well. Staff could not possibly be more helpful. Dr. Rushing was fantastic as always. Thanks guys!
EVERYONE at Blue Ridge has been wonderful! They have gone over and above what was expected, Thank You!!
I have been taking my pets to Blue Ridge Animal Hospital for a long time, and the entire staff at Blue Ridge Animal is top notch. They are very attentive to the needs of your pet and listen and answer any questions you may have. Highly recommended.
Everyone was very pleasant and helpful. I had a small emergency and they were able to treat the problem immediately so my dog felt much better.
4.9 ★★★★★ 661 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The staff is as friendly and efficient as they come. Great follow through and customer communication. You get your prescription right there. Very convenient!
My first visit. Kind and considerate. I'll continue to use them
Another great visit, everyone is friendly, helpful and knowledgeable. The advantage of this place is they have multiple veterinarians and they work in concert with each other. There is a great deal of experience in one place ! Dr Narbonne was great ! Thank you!!
Thank You so much Mr. Autry!
A checkup with our 15 yo geriatric terrier, all went well. Staff could not possibly be more helpful. Dr. Rushing was fantastic as always. Thanks guys!
EVERYONE at Blue Ridge has been wonderful! They have gone over and above what was expected, Thank You!!
Great staff and service.
Thank you for the great review.
Good professional staff helping keep our pups in top flight condition!
I have been taking my pets to Blue Ridge Animal Hospital for a long time, and the entire staff at Blue Ridge Animal is top notch. They are very attentive to the needs of your pet and listen and answer any questions you may have. Highly recommended.
Everyone was very pleasant and helpful. I had a small emergency and they were able to treat the problem immediately so my dog felt much better.
We were treated professionally with an extra dose of love and caring….
Analyzing 7,476,5457.5M ReviewsFor 21,05821.1K Experts
