iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 33 sink repair servicesiPosition by Experts Score among all companies we track in this category. · better than 78%
4.9★★★★★186 Google reviews · 24 photos
96%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$340typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
bluefrog Plumbing and Drain of West Omaha at a glance
Customers frequently praise the company for punctual service, transparent pricing, and clear communication regarding the scope of work. Reviews highlight thorough repairs on issues like sewer leaks, water heaters, and gas lines, often noting that technicians explained problems clearly and provided honest estimates before starting. While most feedback is positive, some lower-rated reviews indicate dissatisfaction when specific service details, such as included inspections or camera usage, did not match initial verbal communications.
Google rating: 4.9 out of 5 from 186 reviews (96% five-star).
Reviews on this page: 186 Google reviews (166 with written comments, 7 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 27, 2026.
Service: Sink Repair Service serving Omaha, Nebraska.
Data from Google, last updated November 2, 2026.
Score profile vs other sink repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companySink Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.bluefrog Plumbing and Drain of West Omaha: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.bluefrog Plumbing and Drain of West Omaha: 92/100 on this factor. Category median: 91.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.bluefrog Plumbing and Drain of West Omaha: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.bluefrog Plumbing and Drain of West Omaha: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.bluefrog Plumbing and Drain of West Omaha: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
186 Google reviews we collected
4.9of 5
5 stars17996%
4 stars53%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 166 written reviews
98%praise
Praise38598%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3637%
Reasonable6062%
Overpriced00%
Not sure11%
$340+29% vs typical sink repair services
Middle half of what 78 customers paid ($216–$840) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10727%
Speed & response8121%
Quality & results5915%
Would recommend4812%
Price & value4311%
Communication359%
Honesty & trust215%
What customers talk about
We read 166 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Plumbers were knowledgeable, prompt, communicative and polite.”
“Quick and quality service every time I call, and I’m never left with more questions than I called them with.”
“There was an error on my part and the pump was delayed in delivery.”
“They did my sewer scope very thorough and honest definitely would recommend”
“I’ve used Blue Frog at my home and I recommend them to every one of my customers when it comes up, which has been more than a handful this year.”
“Cannot recommend highly enough!”
“Do NOT use them if you want affordable work done correctly with friendly technicians that will work hard to do the job right, and like quick, prompt c…”
“Frank was very easy to talk too and was very nice about not overcharging because of the hour.”
“…cians that will work hard to do the job right, and like quick, prompt communication.…”
“There owners, Nate and Breanna, are extremely high character people, they are reliable, and they are trustworthy.”
People customers mention
Frank13 reviews
Ken7 reviews
Ford6 reviews
Jacob5 reviews
Breanna4 reviews
Parker3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired bluefrog Plumbing and Drain of West Omaha for 8 kinds of job. Pick one to see what they paid and said.
JJasonLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I’ve used Blue Frog at my home and I recommend them to every one of my customers when it comes up, which has been more than a handful this year. Quick and quality service every time I call, and I’m never left with more questions than I called them with.
Paid $1–200Great priceService not listed
OOwen7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Had a very pleasant experience working with this company. They did my sewer scope very thorough and honest definitely would recommend
Paid $1–200Great pricePlumbing leak detection
DDaniel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We needed a water supply and drain installed for a home dialysis machine. Not your everyday stuff.
Install went great and just as directed.
Paid $1,000+Reasonable priceWater heater installationService not listed
SStephanie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent experience, highly recommend! Plumbers were knowledgeable, prompt, communicative and polite. Price was transparent and reasonable as well.
HHemanth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
These guys are really good that’s my honest opinion. Very reasonable price and alot better than others. Other plumbers asked my property to fix small work and not even showed up. I really suggest them to everyone, make a quote first then you will realize how best they are. Also they are really nice people. I am…
GGary8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jake fixed an outside sprinkler line that was leaking. He was very knowledgable, efficient, and effective. I would highly recommend bluefbluefrog for any services necessary.
Paid $200–400Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
J
Jason RiemenschneiderLocal Guide · 21 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
I’ve used Blue Frog at my home and I recommend them to every one of my customers when it comes up, which has been more than a handful this year. Quick and quality service every time I call, and I’m never left with more questions than I called them with.
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · 4 days ago
Your review is very much appreciated, Jason! Quality service with clear answers is what we aim to deliver every time. Thank you for recommending bluefrog Plumbing!
B
brent crook6 reviewsiTotal number of Google reviews brent has written across all businesses on Google Maps, not just this one.
Had a very pleasant experience working with this company. They did my sewer scope very thorough and honest definitely would recommend
Price assessment: Great price
Price: $1–200
Services: Plumbing leak detection
Response from the owner · 4 days ago
Thank you for taking the time to leave us a review and your feedback, Owen! Our goal is to educate and make our customers feel confident about their plumbing decisions. Thanks for trusting in the bluefrog team!
D
Daniel Hahn1 reviewiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Bluefrog plumbing is exceptional. There owners, Nate and Breanna, are extremely high character people, they are reliable, and they are trustworthy. They went above and beyond and exceeded my expectations. I will be recommending bluefrog plumbing to everyone I know.
Response from the owner · a month ago
Thank you so much for the incredibly kind words, Grant! This means a lot to entire bluefrog team. We’ve built our business around treating people the right way, doing what we say we’re going to do, and providing a level of service we can be proud of, so hearing this kind of feedback means more than you know.
Thank you for trusting us with your home and for being willing to recommend bluefrog to others. We’re grateful for the opportunity to serve you!
— The bluefrog Plumbing + Drain Team
S
Stephanie Sleeper7 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Excellent experience, highly recommend! Plumbers were knowledgeable, prompt, communicative and polite. Price was transparent and reasonable as well.
Price assessment: Reasonable price
Price: $400–600
Services: Toilet repair, Faucet repair
Response from the owner · a month ago
Thank you for taking the time to leave us such great feedback, Stephanie! Our goal is to make the experience educational and provide solutions. Thank you for trusting in the bluefrog Plumbing team!
J
Jesse PetersLocal Guide · 40 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Do NOT use them if you want affordable work done correctly with friendly technicians that will work hard to do the job right, and like quick, prompt communication. If you want all of that for some reason give them a call.
Response from the owner · a month ago
You had us worried there for a second! 😂
Thank you for the great review and, more importantly, for continuing to trust bluefrog Plumbing with your projects. We truly value the relationship we’ve built and appreciate the opportunity to work alongside you and your team.
Quality work, strong communication, and being a reliable partner are things we take a lot of pride in. We appreciate your continued business, the recommendation, and the laugh! We look forward to many more projects together.
— The bluefrog Plumbing + Drain Team
J
Jeff Zacharia18 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I have used Bluefrog plumbing several times and they always do great work. I would recommend them if you need plumbing help!
Price assessment: Reasonable price
Services: Faucet repair, Faucet installation
Response from the owner · a month ago
Thank you so much for the kind words and for continuing to choose bluefrog Plumbing + Drain! We truly appreciate your repeat business and the trust you’ve placed in our team each time you’ve needed plumbing help. It means a lot to us when our customers take the time to recommend us to others.
We’re grateful for your support and look forward to being here whenever you need us again!
S
Shanna Donnelly5 reviewsiTotal number of Google reviews Shanna has written across all businesses on Google Maps, not just this one.
Our hot water heater went out and had water everywhere. The entire experience was outstanding. The problem was addressed and fixed in less than 24 hours, which was incredibly impressive. Communication throughout the process was stellar—professional, prompt, and reassuring. We truly appreciated the quick response and excellent service. Highly recommend!
Response from the owner · 2 months ago
Thank you, Shanna for the kind review! We love when we can help serve our neighbors. Thanks for trusting the bluefrog Plumbing and Drain team to help replace your water heater!
H
Hemanth M1 reviewiTotal number of Google reviews Hemanth has written across all businesses on Google Maps, not just this one.
These guys are really good that’s my honest opinion. Very reasonable price and alot better than others. Other plumbers asked my property to fix small work and not even showed up. I really suggest them to everyone, make a quote first then you will realize how best they are. Also they are really nice people. I am glad we still have people like them. Thankyou guys.
We appreciate you taking the time to give us a review, Hemanth! Our focus is to always provide quality plumbing workmanship with the best possible pricing and customer service. Thanks for trusting the bluefrog Plumbing and Drain team!
