Personal trainer · Las Vegas, NV · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty51−4.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 94 personal trainersiPosition by Experts Score among all companies we track in this category. · better than 30%
4.9★★★★★222 Google reviews · 24 photos
97%five-star reviews
4.33★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Body20 Summerlin South 4.9 out of 5 based on 222 reviews, with the owner responding to all feedback. Customers frequently praise the efficient twenty-minute EMS workouts, personalized coaching, and welcoming staff who accommodate various fitness levels. However, some lower-rated reviews cite issues with billing practices after cancellation, strong facility odors, and perceived negative comments from management regarding body image or scheduling availability.
Google rating: 4.9 out of 5 from 222 reviews (97% five-star).
Reviews on this page: 222 Google reviews (173 with written comments, 14 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 6, 2026.
Service: Personal Trainer serving Las Vegas, Nevada.
Data from Google, last updated October 25, 2026.
Score profile vs other personal trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
BODY20 Summerlin SouthPersonal Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BODY20 Summerlin South: 91/100 on this factor. Category median: 96.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BODY20 Summerlin South: 85/100 on this factor. Category median: 96.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BODY20 Summerlin South: 100/100 on this factor. Category median: 87.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BODY20 Summerlin South: 51/100 on this factor. Category median: 100.C
51
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BODY20 Summerlin South: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
222 Google reviews we collected
4.9of 5
5 stars21597%
4 stars10%
3 stars10%
2 stars31%
1 star21%
Praise vs complaints
Phrases our text analysis found in 173 written reviews
95%praise
Praise12595%
Complaints75%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price640%
Reasonable853%
Overpriced00%
Not sure17%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4736%
Quality & results2922%
Would recommend2317%
Speed & response1713%
Communication75%
Price & value65%
Honesty & trust32%
What customers talk about
We read 173 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone there is kind, professional, and supportive.”
“I saw great results immediately and continuously as I keep going.”
“Horrible experience with this company--I signed up for their services and sed them for 3 Months then cancelled and told them never to charge my card again.”
“I strongly recommend Body20 and Michael as a trainer.”
“This is the exact opposite of customer service, and I would avoid this company at all costs.”
“The workouts are quick and it’s a great way to build muscle And lose fat!”
“I’ve had 3 different coaches and they’re all so kind and explain the workout moves very clearly!”
“The whole Body20 team is supportive, motivating, and truly makes every session worth it.”
“Afterward, I left feeling energized, stronger, and honestly amazed at how effective such a short workout could be.”
People customers mention
Lexi9 reviews
Queen7 reviews
Bryanth5 reviews
Michelle5 reviews
Michael4 reviews
Garrett4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BODY20 Summerlin South for 2 kinds of job. Pick one to see what they paid and said.
Noah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Horrible experience with this company--I signed up for their services and sed them for 3 Months then cancelled and told them never to charge my card again. The ownership and management promised they wouldn't---I told them 3+ times verbally and in writing. Fast forward 6 months and they do charge my card again…
Earl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Great workout. Might be the greatest return on exercise time investment possible !
Brittany6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Such a cool/unique fitness experience. Absolutely worth checking out. The whole staff is welcoming and seems really good at what they do (especially Archie!)
JENNIFER10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Queenie is legit the BEST!!!!! Missed your ass whoopens!!!! If you want results wayyyyyy faster than your normal boring workouts Body20 is the place to be!!!!
Joseph12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Working out with Bryant is the highlight of my week. He's super motivational and push me to be my best
EdnaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Must try! This definitely challenges you in so many ways. I’m excited for the results.
I’m returning to activity after 6 years of a sedentary lifestyle after surviving an incident that left me with a brain injury and negatively impacted my body. Research for “the most effective low impact workout to maintain muscle while on GLP-1” led me to Body20, and I’m so very pleased I chose it! Everyone there is kind, professional, and supportive. I wanna give a special shoutout to Luis and Courtney for understanding my unique situation and tailoring my workouts to be effective yet gentle enough that I can complete them! The 20 minute workouts are perfect for my busy schedule, and the Recovery appointments are peaceful and effective at helping my body and emotions recover from everything I’ve been through. I slap on the suit, lay down on the cot, and get some PEACE while wearing headphones with music and positive affirmations and a visor that emits blue light…it’s transformative! Thanks Body20 staff for being a major part of my “getting myself back” journey! I can’t express how grateful I am for finding this place!
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Thank you so much, Lisa! We're thrilled to hear that Body20 has played a supportive role in your journey toward recovery. It’s wonderful to know that our team, especially Luis and Courtney, has tailored your experience to meet your needs. We look forward to continuing to help you achieve your goals!
Noah Siegel2 reviewsiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Horrible experience with this company--I signed up for their services and sed them for 3 Months then cancelled and told them never to charge my card again. The ownership and management promised they wouldn't---I told them 3+ times verbally and in writing. Fast forward 6 months and they do charge my card again claiming some nonsense "freeze policy" and ownership turnover. They knew full well I cancelled and I had no interest in returning. These people have bad business ethics and I would warn anyone in advance that their business practices are bankrupt and to be prepared to have to fight them on card charges even when not using their service. This is the exact opposite of customer service, and I would avoid this company at all costs. I now am forced to call the bank and report them for fraud.
Response from the owner · 4 months ago
We’re truly sorry to hear about your experience, Noah. Your feedback is important to us, and we’d appreciate the chance to address your concerns directly. Please reach out to us.
Antonio Morales6 reviewsiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
Love this place. A 20 minute work out equals 90 minutes.
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you so much, Antonio! We're thrilled to hear that you love BODY20 Summerlin South and appreciate the efficiency of our workouts. We look forward to seeing you again for your next session!
Sophonias Tewelde2 reviewsiTotal number of Google reviews Sophonias has written across all businesses on Google Maps, not just this one.
Thank you so much for your 5-star rating, Sophonias! We’re excited to hear that our workouts have been life changing for you, and we look forward to seeing you again soon!
Danielle TargeLocal Guide · 11 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
I’ve been coming to Body20 for an hour a year and a half, and I’m still obsessed with it! I love how the studio is continuously adding new equipment like they recently got a cardio bike, TRX bands, an ab bench, and a skateboard for advanced training.
My results have been fantastic, I have more muscle than I’ve ever had before and I’m at my lowest weight.
I particularly enjoy working with three coaches: Coach Naz (Naseem), Michael, and Jeremy. They’re all extremely positive, encouraging, and they all Create amazing circuits for me based on the different body parts I want to focus on.
If you’re on the fence, I would say absolutely try it! The workouts are quick and it’s a great way to build muscle And lose fat!
————
t’s been 4 months since I signed up for Body20 and I’m hooked! I see my body transforming, gaining muscle and getting leaner! I especially notice a difference in my abs and back!!
I highly encourage people to check out Body20! It’s only 20 minutes and a fantastic workout!
————
I'm OBSESSED with Body20!! It was super easy to coordinate a demo of the EMS workouts. The staff was super friendly and patient with me guiding me on how to put on the suit and going through the workout. It's so exciting that the EMS technology can level up your workouts to deliver you faster results! That was a huge plus for me! Also the sessions are only 20 minutes long and are low impact so less risk of pulling a muscle and getting hurt !
I was in complete SHOCK of how engaged and activated my muscles were! I went back the next day and signed up for a membership and got another awesome workout!
Now I’m 5 sessions in and I’m still loving it! I’ve had 3 different coaches and they’re all so kind and explain the workout moves very clearly!
I love this place!
Price assessment: Reasonable price
Services: Personal training
Response from the owner · 2 years ago
Thank you for such an incredible review of your Body20 experience! We're absolutely thrilled to hear about your amazing journey with us over the past 4 months.
Your transformation story is truly inspiring. It's fantastic to see that you're noticing real changes in your body, especially in your abs and back. This is exactly what we aim for with our EMS (Electrical Muscle Stimulation) technology - delivering faster, more noticeable results in a shorter time.
We're so glad you found the demo process easy and that our staff was friendly and patient in guiding you through your first experience. It's great that you appreciate the unique benefits of our workouts:
Only 20 minutes long
Low impact, reducing the risk of injury
Intense muscle engagement thanks to EMS technology
Your enthusiasm about the muscle activation you felt is exactly why we believe in this technology. It's designed to give you an incredibly efficient workout in a short amount of time.
We're delighted that you've continued to enjoy your sessions and that you've had positive experiences with different coaches. Our team works hard to ensure clear communication and a supportive environment for all our members.
Thank you for taking the time to share your experience and for your strong recommendation. Your journey from trying a demo to becoming a committed member is inspiring, and we're honored to be part of your fitness transformation.
We look forward to continuing to support you in your fitness journey at Body20. Keep up the fantastic work, and thank you for being such an enthusiastic part of our Body20 family!
Earl Mann2 reviewsiTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
Great workout. Might be the greatest return on exercise time investment possible !
Response from the owner · 2 years ago
Thank you for your concise review! We're delighted to hear that you had a great workout with us. Our goal is to provide effective and enjoyable fitness experiences, and we're glad we hit the mark for you.
Brittany Steinberg6 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Such a cool/unique fitness experience. Absolutely worth checking out. The whole staff is welcoming and seems really good at what they do (especially Archie!)
Response from the owner · 11 months ago
Thank you so much, Brit! We’re thrilled you enjoyed the Body20 experience — it really is a one-of-a-kind way to train. Our team (especially Archie!) will be so happy to hear your kind words. We love creating a welcoming environment where every workout helps you feel stronger, energized, and confident. Thanks for recommending us!
JENNIFER FIGGINS10 reviewsiTotal number of Google reviews JENNIFER has written across all businesses on Google Maps, not just this one.
Queenie is legit the BEST!!!!! Missed your ass whoopens!!!! If you want results wayyyyyy faster than your normal boring workouts Body20 is the place to be!!!!
Response from the owner · a year ago
Thanks, Jennifer! We’re thrilled you love the workouts with Queenie. Quick and effective is the name of the game at BODY20! Can’t wait to see you again for more action-packed sessions. Keep pushing those limits! 💪🏼✨
Joseph Sacco12 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Working out with Bryant is the highlight of my week. He's super motivational and push me to be my best
Response from the owner · 2 years ago
Thank you for your wonderful review! We're thrilled to hear that working out with Queen and Davis is the highlight of your week. It's fantastic to know that they're providing such a motivational experience and pushing you to achieve your best. Our trainers strive to inspire and challenge our clients, and it's clear that Queen and Davis are excelling at this. Your feedback is invaluable, and we're delighted that they're making such a positive impact on your fitness journey. We look forward to continuing to provide you with exceptional training sessions that keep you motivated and help you reach new heights in your fitness goals!
Edna VazquezLocal Guide · 18 reviewsiTotal number of Google reviews Edna has written across all businesses on Google Maps, not just this one.
Must try! This definitely challenges you in so many ways. I’m excited for the results.
Services: Personal training, Private lessons
Response from the owner · a year ago
Thanks, Edna! We're thrilled to hear you're enjoying the challenge at BODY20. It's all about pushing your limits and seeing those results. Keep up the great work, and we can't wait to see your progress! See you at your next session!
