Pet boarding service · Raleigh, NC · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%2+0.1Craft & service penalty91−0.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#62 of 104 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★771 Google reviews · 17 photos
93%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Bone Voyage Pet Resort 4.9 out of 5 stars, highlighting friendly staff, clean facilities, and reasonable pricing for boarding, daycare, and grooming services. Customers frequently praise the attentive care provided during stays and the availability of outdoor play areas and pool access. However, some lower-rated reviews criticize communication gaps regarding pet health issues, billing errors for unprovided extras, and instances of pets returning with grooming mistakes or minor injuries.
Google rating: 4.9 out of 5 from 771 reviews (93% five-star).
Reviews on this page: 771 Google reviews (533 with written comments, 51 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 27, 2026.
Service: Mobile Dog Groomer serving Raleigh, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bone Voyage Pet ResortMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bone Voyage Pet Resort: 89/100 on this factor. Category median: 89.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bone Voyage Pet Resort: 84/100 on this factor. Category median: 86.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bone Voyage Pet Resort: 91/100 on this factor. Category median: 96.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bone Voyage Pet Resort: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bone Voyage Pet Resort: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bone Voyage Pet Resort: 2/100 on this factor. Category median: 60.F
2
Bar = this company · dark tick = category median.
Star ratings
771 Google reviews we collected
4.9of 5
5 stars71593%
4 stars334%
3 stars51%
2 stars71%
1 star111%
Praise vs complaints
Phrases our text analysis found in 533 written reviews
98%praise
Praise46598%
Complaints112%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2440%
Reasonable3660%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19942%
Would recommend10422%
Quality & results6213%
Price & value449%
Honesty & trust296%
Speed & response235%
Communication153%
What customers talk about
We read 533 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have a very energetic border collie it's so nice to be able to drop him off while at work knowing he is not stuck in the house being bored!”
“Highly recommend their daycare and boarding services.”
“This place was our go-to, Abby loved it.”
“Bone Voyage made Lola’s first stay away from home a wonderful experience!”
“Boarding fees are reasonable and a-la-cart services allow for nice customization of your pets stay.”
“It was a little on the pricey side but I dont mind for great service.”
“The only place we would trust to care for Luna when we travel.”
“There is no genuine concern for your pet, cleanliness of the facility, and there certainly is no customer service.”
“They’re quick so she isn’t locked in a cage for hours, then send pics.”
“She was timid at first but the staff communicated with us whenever I emailed them.”
People customers mention
Jody9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bone Voyage Pet Resort for 4 kinds of job. Pick one to see what they paid and said.
MMaryLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
I love taking my babies to them. Taylor and her whole staff treat all the animals like they a part of their own family. I would not take my babies anywhere else. My little one about jumps out of my arms when I walk in and she sees Jody . They are spoiled when they are there. It is like their home away from home.
Great priceDog boardingDog daycareService not listed+ Responsiveness+ Punctuality+ Quality
DDebra7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Casper and Preston really enjoy their time at Bone Voyage pet resort. It’s great knowing my boys are safe and having funny with other friends.
DDebbie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Plenty of outdoor play space and clean indoor kennels. Staff is very friendly and helpful. Reasonably priced. Our dog loves going to daycare and staying for vacations.
Reasonable priceDog boardingDog daycare
AAdrianna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
They were great short notice! I did pay for a photo and treat and never received a photo but was still charged. That was my only complaint other than that my dog was well taken care of!
Reasonable priceDog boarding
DDianne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Great place my babies love to go and play. I can get them groomed and they can also play for the day. Very reasonable
Great priceDog groomingDog daycare
AAngy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
We have been bringing our pets here for many years and Jodi and her team are always AMAZING! They are the only ones that can trim our dogs nails!! Thank you ladies for all you do for our pups 💕
I love taking my babies to them. Taylor and her whole staff treat all the animals like they a part of their own family. I would not take my babies anywhere else. My little one about jumps out of my arms when I walk in and she sees Jody . They are spoiled when they are there. It is like their home away from home.
Price assessment: Great price
Positive: Responsiveness, Punctuality, Quality, Value
Services: Dog boarding, Dog daycare, Service not listed
D
Debra Rodgriguez7 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Plenty of outdoor play space and clean indoor kennels. Staff is very friendly and helpful. Reasonably priced. Our dog loves going to daycare and staying for vacations.
Price assessment: Reasonable price
Services: Dog boarding, Dog daycare
K
KFARGDOTLocal Guide · 21 reviewsiTotal number of Google reviews KFARGDOT has written across all businesses on Google Maps, not just this one.
They were great short notice! I did pay for a photo and treat and never received a photo but was still charged. That was my only complaint other than that my dog was well taken care of!
Price assessment: Reasonable price
Services: Dog boarding
D
Dianne Lilly3 reviewsiTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
We have been bringing our pets here for many years and Jodi and her team are always AMAZING! They are the only ones that can trim our dogs nails!! Thank you ladies for all you do for our pups 💕
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding
S
Shannon Artis3 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
They are wonderful, my dog had never been boarded before so he was stressed and sick the whole week. They took excellent care of him and gave him the love and attention he needed until I got back. If I could give them 100 stars that would still not be enough. Thank you for taking such good care of my boy!
Price assessment: Great price
Services: Dog boarding
K
Kelly O'Doherty1 reviewiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
We started using Bone Voyage years ago for our Lab Carly. Carly always loved going for a couple of nights while we went away.
We just used them again with our Betty who is a Lab just over a year old. We were concerned because she’s spoiled. Sleeps in our bed. Lays on the couch. She was my grief dog. We got her just after my mom died. We had never had a night without her since she came home.
She spent almost two weeks at Bone Voyage while we went to Ireland. She had the time of her life! She was timid at first but the staff communicated with us whenever I emailed them. She did the daycare as well as boarding.
I highly recommend Bone Voyage for your pet!
Pic is Betty when she got home.
