Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Bones & Bows Pet Grooming logo

Bones & Bows Pet Grooming

Pet groomer · Garland, TX · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 151 pet servicesPosition by Experts Score among all companies we track in this category. · better than 99%
5.0 ★★★★★ 230 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
Nov 2026latest review
📞 Call (972) 551-0933Request a call backWebsite ↗

Bones & Bows Pet Grooming at a glance

Google reviewers rate Bones & Bows Pet Grooming 5/5 based on 230 reviews, noting the owner responds to 82% of feedback. Customers frequently describe the staff as friendly and professional, highlighting their ability to handle nervous or elderly pets with patience and kindness. Common themes include punctual service, effective communication, and reasonable pricing for thorough grooming results. One low-star review criticizes the business for failing to manage a difficult dog with specific anxiety needs despite prior phone communication.

  • Google rating: 5.0 out of 5 from 230 reviews (100% five-star).
  • Reviews on this page: 230 Google reviews (193 with written comments, 53 with photos).
  • Owner responses: the business replied to 82% of reviews.
  • Most recent review: November 5, 2026.
  • Service: Pet Service serving Garland, Texas.

Data from Google, last updated November 8, 2026.

Score profile vs other pet services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability98Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 99 (median 80)Reliability: 98 (median 72)Craft & service: 99 (median 94)Value: 100 (median 95)Momentum: 100 (median 100)
Bones & Bows Pet GroomingPet Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bones & Bows Pet Grooming: 99/100 on this factor. Category median: 80.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bones & Bows Pet Grooming: 98/100 on this factor. Category median: 72.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bones & Bows Pet Grooming: 99/100 on this factor. Category median: 94.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bones & Bows Pet Grooming: 100/100 on this factor. Category median: 95.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bones & Bows Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
–

Bar = this company · dark tick = category median.

Star ratings

230 Google reviews we collected

  • 5 stars229100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 193 written reviews

  • Praise18198%
  • Complaints42%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price3060%
  • Reasonable2040%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results6234%
  • Staff & attitude4826%
  • Would recommend3016%
  • Price & value179%
  • Speed & response137%
  • Honesty & trust84%
  • Communication74%

What customers talk about

We read 193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Great job keeping them all cleaned up and ready to go!”
  • “Very professional and friendly to owners and their pets.”
  • “I would recommend Bomes & Bows to anyone who wants the best for their fur babies.”
  • “They have reasonable pricing, very patient and great communication.”
  • “They had her ready within an hour and a half of being dropped off.”
  • “Do trust Bones and Bows with your pooches good look.”
  • “I explained how I want him to look, she took notes and he looked perfect.”

People customers mention

  • Rachel 10 reviews
  • Terrell 9 reviews
  • Amy 5 reviews
  • Lily 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Bones & Bows Pet Grooming for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Savanna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

My pups always leave here looking flawless and their coats look phenomenal!! Staff is incredibly sweet and friendly. Perfect job all around! 🫶🏼

JadeLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

They were professional and precise. I explained how I want him to look, she took notes and he looked perfect. We will be back for future grooms.

Reasonable priceDog full service grooming
Evelyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Buddy is always so happy to go to Bones and Bows Pet Grooming he gives them there best rating eve.

Reasonable price
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Staff is ALWAY S COURTOUS. It s quiet and our babies are pampered. You will not be disappointed.

Great priceDog ear cleaning
GaryLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very professional and friendly to owners and their pets. The staff knows what you need even if you are not sure! We have 2 Shih Tzu 6 mo. old puppies. They had no problem feeling right at home. Same great service every visit.

Reasonable priceDog anal gland expressionDog groomingDog full service grooming
Debi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our dogs were groomed just as we requested and very happy with the accommodations they provided on a very short notice. 🥰

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming30—
Dog full service grooming21—
Dog bathing and blow dry18—
Dog nail trimming15—
Dog ear cleaning12—
Dog grooming and styling8—
Dog anal gland expression4—
Dog teeth brushing3—

Compare with

Photos

Customer reviews

5.0 ★★★★★ 230 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Savanna3 reviewsTotal number of Google reviews Savanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My pups always leave here looking flawless and their coats look phenomenal!! Staff is incredibly sweet and friendly. Perfect job all around! 🫶🏼

Response from the owner · a year ago

Thank you so much, Savanna! We appreciate the kind words!

Jade BaumLocal Guide · 40 reviewsTotal number of Google reviews Jade has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were professional and precise. I explained how I want him to look, she took notes and he looked perfect. We will be back for future grooms.

  • Price assessment: Reasonable price
  • Services: Dog full service grooming
Evelyn Escott5 reviewsTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Buddy is always so happy to go to Bones and Bows Pet Grooming he gives them there best rating eve.

  • Price assessment: Reasonable price
Response from the owner · a month ago

Thank you for trusting us to care for Buddy and for the great review!

James Fountain4 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Staff is ALWAY S COURTOUS. It s quiet and our babies are pampered. You will not be disappointed.

  • Price assessment: Great price
  • Services: Dog ear cleaning
Response from the owner · a month ago

Thank you so much for the great review James!

Gary CannonLocal Guide · 95 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional and friendly to owners and their pets. The staff knows what you need even if you are not sure! We have 2 Shih Tzu 6 mo. old puppies. They had no problem feeling right at home. Same great service every visit.

  • Price assessment: Reasonable price
  • Services: Dog anal gland expression, Dog grooming, Dog full service grooming, Dog nail trimming
Response from the owner · 10 months ago

Thank you so much for your kind review — we truly appreciate you!

Debi Flowers8 reviewsTotal number of Google reviews Debi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our dogs were groomed just as we requested and very happy with the accommodations they provided on a very short notice. 🥰

Response from the owner · a month ago

We appreciate the great review and look forward to seeing you again!

Ramon Escalante2 reviewsTotal number of Google reviews Ramon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everting good service excellent

  • Services: Dog ear cleaning
Response from the owner · a month ago

Thank you Ramon! We appreciate you!

Maggie Adams4 reviewsTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have a Coton de Tulear that always comes home looking her very best! I love this place!!! 🩷

  • Services: Dog grooming, Dog bathing and blow dry
Response from the owner · a year ago

Thank you so much for the review! 🥰

Irene Francisco2 reviewsTotal number of Google reviews Irene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rocket looks amazing today! Thank you so much for taking care of my boy 😊

  • Price assessment: Reasonable price
  • Services: Dog grooming
Response from the owner · a year ago

Thank you so much for the review! We look forward to seeing Rocket next time! :)

Sharla Burkett4 reviewsTotal number of Google reviews Sharla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place, the groomers are fantastic and my babies love them.

Response from the owner · a month ago

Thank you so much for the great review Sharla!

Bones & Bows Pet Grooming on Google Maps →

Business details