iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%43+3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 151 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
4.9★★★★★670 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate White Rock Pet Grooming 4.9 out of 5 based on 670 reviews, with the owner responding to 61 percent of them. Customers frequently praise the staff for their patience with anxious, senior, or difficult dogs, noting that pets often enjoy the experience and receive thorough grooming using appropriate tools. While many describe the facility as clean and the pricing as reasonable, recurring criticisms in lower-rated reviews involve communication issues, such as missed phone calls, long wait times, no-show fees, and dissatisfaction with the final cut results.
Google rating: 4.9 out of 5 from 670 reviews (97% five-star).
Reviews on this page: 670 Google reviews (542 with written comments, 140 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: November 4, 2026.
Service: Pet Service serving Garland, Texas.
Data from Google, last updated November 8, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
White Rock Pet GroomingPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.White Rock Pet Grooming: 95/100 on this factor. Category median: 80.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.White Rock Pet Grooming: 92/100 on this factor. Category median: 72.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.White Rock Pet Grooming: 100/100 on this factor. Category median: 94.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.White Rock Pet Grooming: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.White Rock Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.White Rock Pet Grooming: 43/100 on this factor. Category median: 47.C
43
Bar = this company · dark tick = category median.
Star ratings
670 Google reviews we collected
4.9of 5
5 stars65197%
4 stars112%
3 stars10%
2 stars30%
1 star41%
Praise vs complaints
Phrases our text analysis found in 542 written reviews
98%praise
Praise60098%
Complaints112%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3737%
Reasonable6362%
Overpriced00%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21135%
Quality & results17428%
Would recommend8213%
Speed & response498%
Price & value386%
Communication295%
Honesty & trust285%
What customers talk about
We read 542 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The location is terrific, the people there are super friendly, very obviously dog lovers.”
“They worked her in & as usual did a fantastic job.”
“We had a horrible experience.”
“Highly recommend—and the place was spotless inside and out.”
“Secondly I recommend the business owner of take a step back and review their response as it is not helping their case.”
“And I appreciate staffer Dorothy quickly a d safely trimming the nails on Nova 6 Toes.”
“…me an appointment almost two weeks later just so they would charge me no show up because I was late as if they actually started the dogs when they say…”
“Our dogs love it here- the staff is professional and kind and the dogs get the best baths and grooming care at a very affordable price!”
“The customer service was also excellent, with great communication and genuine kindness from start to finish.”
“…d she is touchy about her toes being touched but Dorothy is building trust with Nova who happily accepted treats from her after her "mani-pedi" trim.…”
People customers mention
Dallas17 reviews
Schnauzer8 reviews
Shepherd6 reviews
Groomers6 reviews
Dorothy5 reviews
Chris5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired White Rock Pet Grooming for 8 kinds of job. Pick one to see what they paid and said.
LLoriLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Mochi got a makeover; after having to wait out the ice to get back in to see her favorite groomer! Take a peek at how pretty she is now! 1 shot of before and 4 glamour shots!
Reasonable priceDog ear cleaningDog groomingDog bathing and blow dry
MMercy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Fast, kind, and my pups look great! MY Pyredoodle actually gets excited when she sees where she is going.
Reasonable price
MMimi8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We had a great first experience with our puppy (7 months) and he looks clean and cute! 🤩
Dog grooming
CCarolinaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
These folks are awesome!! I’ve been going to them for several years now. The location is terrific, the people there are super friendly, very obviously dog lovers. Their prices are reasonable & fair. The facility is clean & well presented. One day, I had a last minute need for a bath for my fur baby. They worked her…
Reasonable priceDog ear cleaningDog groomingDog flea and tick treatment
AAlice2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Holly was beautiful, as always. Would never take he anywhere else. Groomers are fantastic!!
Dog groomingDog bathing and blow dryDog full service grooming
CChristine3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I have been bringing my schnauzer, Reznor to White Rock Grooming since he was a baby. Being a schnauzer, Reznor is a challenge to groom, especially his feet. The groomers have always been patient and caring towards his special needs and they greet and treat him like family when we arrive. Even after moving 30 miles…
Mochi got a makeover; after having to wait out the ice to get back in to see her favorite groomer! Take a peek at how pretty she is now! 1 shot of before and 4 glamour shots!
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog grooming and styling, Dog nail trimming
Response from the owner · 10 months ago
We truly value your trust and loyalty. Thank you!
M
Mercy Campbell10 reviewsiTotal number of Google reviews Mercy has written across all businesses on Google Maps, not just this one.
These folks are awesome!! I’ve been going to them for several years now. The location is terrific, the people there are super friendly, very obviously dog lovers. Their prices are reasonable & fair. The facility is clean & well presented. One day, I had a last minute need for a bath for my fur baby. They worked her in & as usual did a fantastic job. You won’t go wrong taking your baby to these wonderful folks.
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog grooming, Dog flea and tick treatment, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog nail trimming
S
Shontel Howard13 reviewsiTotal number of Google reviews Shontel has written across all businesses on Google Maps, not just this one.
I have been bringing my schnauzer, Reznor to White Rock Grooming since he was a baby. Being a schnauzer, Reznor is a challenge to groom, especially his feet. The groomers have always been patient and caring towards his special needs and they greet and treat him like family when we arrive. Even after moving 30 miles away, I still drive the miles to get my fur son his spa day. Thank you White Rock Grooming for being so good at what you do. We love you.
L
Lawrence Orth7 reviewsiTotal number of Google reviews Lawrence has written across all businesses on Google Maps, not just this one.
