iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%88+24.8Replies to reviews 8%100+8.2Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 151 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
4.9★★★★★208 Google reviews · 15 photos
93%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hollywood Feed in Garland, TX, 4.9/5 based on 208 reviews, with the owner responding to 99% of feedback. Customers frequently praise the store's knowledgeable staff, friendly service, and extensive inventory of quality pet products, noting that employees often assist with specific needs like food selection or equipment setup. While some shoppers find prices high, recurring criticisms in low-star reviews involve unprofessional cashier interactions, misleading sale signage, and occasional issues with returns or coupon application.
Google rating: 4.9 out of 5 from 208 reviews (93% five-star).
Reviews on this page: 208 Google reviews (157 with written comments, 10 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 7, 2026.
Service: Pet Service serving Garland, Texas.
Data from Google, last updated November 8, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Hollywood FeedPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hollywood Feed: 89/100 on this factor. Category median: 80.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hollywood Feed: 88/100 on this factor. Category median: 72.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hollywood Feed: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hollywood Feed: 100/100 on this factor. Category median: 47.A
100
Bar = this company · dark tick = category median.
Star ratings
208 Google reviews we collected
4.9of 5
5 stars19393%
4 stars105%
3 stars10%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 157 written reviews
96%praise
Praise13596%
Complaints64%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10877%
Price & value96%
Quality & results86%
Would recommend64%
Communication43%
Speed & response32%
Honesty & trust32%
What customers talk about
We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Some things are kind of pricey, but I’d go in here again really enjoyed finding something for my Sophie fur babe.”
“She was rude and mean.”
“Prices very fair for the quality and choices of Holistic foods for Pets.”
“My favorite pet store even if it is a little pricey.”
“Great service and attention to detail the staff care about pets and know about recalls and nutrition in their products.”
“I recommend Hollywood Feed to everyone I know with a pet.”
“He helped me find cat food and answered all my questions, we even shared jokes.”
“…dog's anxiety during 4th of July fireworks; team Murphy shipped them next day and even included extra goodies and a handwritten note.…”
“I love that Hollywood Feed carries quality products and trust worthy brands, it makes me feel confident feeding my fur babies.”
People customers mention
Murphy9 reviews
Fromm3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKaylaLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Some things are kind of pricey, but I’d go in here again really enjoyed finding something for my Sophie fur babe. Thanks to Jake (I believe is who helped me). Highly recommend this place! 🙂
TTheDutchess10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have been shopping here for years, very friendly and super informative. I have followed you guys from Garland all the way to Wiley. Great job!
RRyLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The Murphy location is super clean and well organized. Probably my favorite of the ones I’ve been to in DFW, they offer more dog chew choices than my local location. Guy at the register was very nice.
MMelia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Everyone was so nice and helpful I was celebrating my dogs 1st birthday and they were so kind and helpful to help me find my dog a cake for his birthday!!!!!
AAllisa11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My favorite place to get food and treats for my pets. I love that Hollywood Feed carries quality products and trust worthy brands, it makes me feel confident feeding my fur babies.
The staff here are always super friendly and helpful, I don't think I've ever come in without someone offering to assist me or just…
IIvanLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We do all Pet shopping here. Always an excellent supply of everything we need and want. Very friendly personnel.
Some things are kind of pricey, but I’d go in here again really enjoyed finding something for my Sophie fur babe. Thanks to Jake (I believe is who helped me). Highly recommend this place! 🙂
Response from the owner · a day ago
Thanks, Kayla! We’re so glad you enjoyed finding something special for Sophie fur babe and that Jake was able to help. We appreciate your feedback on pricing, and we’re happy to offer our 100% Price Match Guarantee—we will gladly match any competitor’s price on identical merchandise. Thank you for the recommendation, and we look forward to seeing you again!
T
TheDutchess Barner10 reviewsiTotal number of Google reviews TheDutchess has written across all businesses on Google Maps, not just this one.
I have been shopping here for years, very friendly and super informative. I have followed you guys from Garland all the way to Wiley. Great job!
Response from the owner · 3 months ago
Thank you TheDutchess for your wonderful review and for being such a loyal customer over the years! We're so grateful that you've stayed with us. The dedication truly shows how much our relationship means to you. Our team works hard to provide friendly service and share our knowledge about pet nutrition and care, so it's fantastic to hear that this expertise has been valuable to you. Your continued trust in Hollywood Feed motivates us to keep delivering the exceptional experience you deserve every time you visit.
R
Ry FLocal Guide · 23 reviewsiTotal number of Google reviews Ry has written across all businesses on Google Maps, not just this one.
The Murphy location is super clean and well organized. Probably my favorite of the ones I’ve been to in DFW, they offer more dog chew choices than my local location. Guy at the register was very nice.
Response from the owner · a week ago
Thank you for your wonderful feedback, Ry! We are so glad to hear that the Murphy location left such a great impression on you. A clean, well-organized store with a wide selection, especially those dog chew choices, is something we truly take pride in. It is wonderful to know that our team member at the register made your visit even better with their friendly service. We hope to see you again soon!
T
Toni Ewing5 reviewsiTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
We are overjoyed to read your wonderful review, Toni! Thank you so much for taking the time to share your experience with us. Knowing that you are happy with our products and customer service truly means the world to our team. We work hard every day to make sure our customers feel valued and well taken care of, and it is so rewarding to hear that it shows. We look forward to seeing you again at Hollywood Feed!
M
Melia Maier1 reviewiTotal number of Google reviews Melia has written across all businesses on Google Maps, not just this one.
Everyone was so nice and helpful I was celebrating my dogs 1st birthday and they were so kind and helpful to help me find my dog a cake for his birthday!!!!!
Response from the owner · 4 weeks ago
We are glad to hear about your wonderful experience at Hollywood Feed, Melia! What a special milestone — celebrating your dog's 1st birthday is such a joyful occasion, and we are so happy our team was kind and helpful in finding the perfect cake for your pup. Moments like these are exactly why we love what we do. We hope your furry friend had the most amazing birthday celebration! We look forward to seeing you both again soon. 🐾🎂
A
Allisa Baggins11 reviewsiTotal number of Google reviews Allisa has written across all businesses on Google Maps, not just this one.
My favorite place to get food and treats for my pets. I love that Hollywood Feed carries quality products and trust worthy brands, it makes me feel confident feeding my fur babies.
The staff here are always super friendly and helpful, I don't think I've ever come in without someone offering to assist me or just chatting with me about their pets.
I love Hollywood Feed, it's not just another feed store. It's a business that really cares for animals and you can tell. :)
Response from the owner · 4 weeks ago
We are grateful for your kind words, Allisa! It truly warms our hearts to read such a thoughtful review.
At Hollywood Feed, we believe that your pets deserve the very best, so we are proud to carry quality products and trustworthy brands that you can feel confident about. Knowing that you feel good about what you are feeding your fur babies means everything to us.
We are also so glad to hear that our staff has made every visit a welcoming experience. Our team genuinely loves animals and loves connecting with pet parents like you — that care and passion is something we never want to lose.
You said it beautifully — Hollywood Feed is not just another feed store, and that is something we hold close to our hearts. Thank you for being a part of our community, Allisa. We look forward to seeing you and your fur babies again soon! 🐾
J
James Willeford10 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to share your experience, James! We are so glad to hear that you received great service and found our team helpful. That is exactly what we strive for with every visit. We truly appreciate your kind words and your continued support of Hollywood Feed. We look forward to seeing you again soon!
I
Ivan MitzelLocal Guide · 16 reviewsiTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
We do all Pet shopping here. Always an excellent supply of everything we need and want. Very friendly personnel.
Response from the owner · 3 years ago
Ivan, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes welcoming you into our store and offering our assistance! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
M
Mary Hale1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I love Hollywood Feed. This store always has what I want and new items I can purchase every two weeks. Staff are always polite, attentive without being overbearing and knowledgeable about the store. I recommend Hollywood Feed to everyone I know with a pet.
Response from the owner · 2 months ago
Thank you for your wonderful feedback, Mary! We are absolutely thrilled to hear that Hollywood Feed consistently has everything you need, plus exciting new items to discover every two weeks. It is so great to know that our team has made such a positive impression with their attentive and knowledgeable service. We truly appreciate you recommending us to everyone you know with a pet, and we look forward to seeing you and your furry family member again soon!
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Nancy Kusumoto11 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
In general, Hollywood Feed always has excellent customer service, but the lady who helped me yesterday at your store was very kind and helpful. Thank you. I am sorry I didn’t ask her name.
Response from the owner · 2 months ago
We sincerely value your kind words, Nancy! It is wonderful to hear that our team member made your visit so special with her kindness and helpfulness. We will be sure to pass along your warm appreciation to our staff, as moments like this remind us why we love what we do. Thank you for being such a loyal Hollywood Feed fan, and we look forward to seeing you again soon!
