Plumber · Rancho Cordova, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%94+13.3Replies to reviews 7%73+5.2Craft & service penalty90−1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 46 gas contractorsiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★10,726 Google reviews · 23 photos
93%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
68%reviews answered by the owner
$429typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Bonney Plumbing, Sewer, Electrical, Heating & Air at a glance
Customers frequently praise Bonney technicians for punctuality, professionalism, and clear communication regarding repairs to heating, plumbing, electrical, and air systems. Positive reviews highlight thorough inspections, respectful staff, and detailed explanations of necessary work. However, several low-star reviews criticize high pricing for basic services, unexpected cost changes, and a lack of follow-up after major equipment failures or rebate processing issues.
Google rating: 4.9 out of 5 from 10,726 reviews (93% five-star).
Reviews on this page: 10,726 Google reviews (8,220 with written comments, 122 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: November 1, 2026.
Service: Gas Contractor serving Rancho Cordova, California.
Data from Google, last updated November 1, 2026.
Score profile vs other gas contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyGas Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bonney Plumbing, Sewer, Electrical, Heating & Air: 87/100 on this factor. Category median: 88.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bonney Plumbing, Sewer, Electrical, Heating & Air: 84/100 on this factor. Category median: 87.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bonney Plumbing, Sewer, Electrical, Heating & Air: 90/100 on this factor. Category median: 95.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bonney Plumbing, Sewer, Electrical, Heating & Air: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bonney Plumbing, Sewer, Electrical, Heating & Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bonney Plumbing, Sewer, Electrical, Heating & Air: 73/100 on this factor. Category median: 78.B
73
Bar = this company · dark tick = category median.
Star ratings
10,726 Google reviews we collected
4.9of 5
5 stars10,02493%
4 stars3543%
3 stars621%
2 stars460%
1 star2402%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise4,59098%
Complaints862%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price43627%
Reasonable89656%
Overpriced835%
Not sure19312%
$429+22% vs typical gas contractors
Middle half of what 1393 customers paid ($78–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,57434%
Quality & results99421%
Speed & response77917%
Communication63914%
Would recommend3057%
Price & value2485%
Honesty & trust1373%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very competent and caring people/service from Bonney Plumbing employee completed heater maintenance.”
“He’s extremely knowledgeable and professional, but works for a very unprofessional company.”
“He did what I think is a thorough job of checking, and adjusting the heater.”
“It immediately did not work, thermostat reading “system failure.”
“Fast appointment service & technician Rajesh came out promptly.”
“Bonney Plumbing quoted me for a project, I booked it for the next day and then they never showed up.”
“He made recommendations on the few issues he found, explaining why they should be addressed.”
“Service was good, but let me tell you about the you about the lack of communication with this company!”
“I would absolutely recommend them to anyone looking to have an EV charger installed.”
“Based on my experience, I would strongly recommend getting the total price in writing before they begin any work and getting a second quote before agr…”
“Their rates reasonable and they stand behind their work.”
“I think this job was easily overpriced by several thousand dollars!”
“He seems honest about possible future products without a crazy hard sell.”
“Bonney Plumbing is dishonest and operates in a very deceptive way.”
People customers mention
Bonnie46 reviews
Bonny30 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bonney Plumbing, Sewer, Electrical, Heating & Air for 8 kinds of job. Pick one to see what they paid and said.
AAlice12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited an hour ago★★★★★
Very competent and caring people/service from Bonney Plumbing employee completed heater maintenance.
Paid $2,000+Reasonable priceHVAC system maintenanceWater tank installationPlumbing pipe repair
Jjulie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
I needed help with replacing a ceiling light in my shower. My technician was Justice & he was awesome! Punctual, pleasant & knowledgeable. He had that fixed in no time. Even helped me with some smoke alarms. Saved me so much time & stress. I couldn’t be more pleased. I will definitely use Bonney (& Justice) again.
Paid $1–200Reasonable priceService not listed
AAlice2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 hours ago★★★★★
I have always been satisfied with Bonny. They are professional and technicians are always respectful. Office staff is kind and helpful.
Paid $1–200Reasonable priceHVAC system maintenance
WWilliam2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 hours ago★★★★★
Anthony came to my house to clean my tankless water heater. Bonnie installed it 3 years ago and I have not had it descaled and cleaned until now. Anthony explained what he was doing and why. He was very professional and friendly. He is a great representative of Bonnie Plumbing. Thank you
Paid $200–400Reasonable price+ Professionalism
Ggronker26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
He did what I think is a thorough job of checking, and adjusting the heater. He seems honest about possible future products without a crazy hard sell.
Paid $2,000+Not sureHVAC system maintenanceService not listed
LLorna6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Our yearly heating inspection with Bonney went very well. Fast appointment service & technician Rajesh came out promptly. He was very pleasant, informative & explained in detailed the service & answered all my QUESTIONS & provided suggestions for better air quality for my family’s allergies. Thank you Bonney for your services & helpful technicians!
I needed help with replacing a ceiling light in my shower. My technician was Justice & he was awesome! Punctual, pleasant & knowledgeable. He had that fixed in no time. Even helped me with some smoke alarms. Saved me so much time & stress. I couldn’t be more pleased. I will definitely use Bonney (& Justice) again.
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
T
Tina Barragan4 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
The representatives at Bonney are always very respectful and well-educated, with clear, concise feedback on your situation. They relay all the info they collect, then, make their recommendations with multiple levels of resolution. My service today was for a heating system inspection. I have also replaced my sewer system with them earlier this year. I highly recommend this company.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 4 hours ago
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
A
Alice Rounds2 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Had a great plumbing experience with Matthew from Bonney yesterday. Matthew was very professional and friendly, took the time to review all the plumbing in my house, water testing, and water heater maintenance. We had a good discussion of older appliances, and what things I should consider getting fixed or replaced in the future. All in all, a really good experience, thanks Matthew!
B
Barbara Tamblin6 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Justice arrived at scheduled time. He was polite, professional. He reviewed his findings after his inspection. He made recommendations on the few issues he found, explaining why they should be addressed. Up
Price assessment: Great price
Services: Electrical inspections
M
Michael Helle3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Anthony came to my house to clean my tankless water heater. Bonnie installed it 3 years ago and I have not had it descaled and cleaned until now. Anthony explained what he was doing and why. He was very professional and friendly. He is a great representative of Bonnie Plumbing. Thank you
Price assessment: Reasonable price
Price: $200–400
Positive: Professionalism
Response from the owner · 3 years ago
Thank you William for taking the time to rate our service! We appreciated the opportunity to serve you and we are here whenever you need us next!
J
Justin Trepel2 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
He did what I think is a thorough job of checking, and adjusting the heater. He seems honest about possible future products without a crazy hard sell.
Price assessment: Not sure
Price: $2,000+
Services: HVAC system maintenance, Service not listed
Response from the owner · Edited a week ago
Thank you so much for your review! We’re happy to hear that your water drains are working much better after our service. We appreciate your feedback regarding the wall restoration; please contact us, and we will help resolve the situation. It’s great to know our team could work efficiently around your schedule! Your satisfaction is our priority, and we hope to exceed your expectations further.
