Carpet cleaning service · Boston, MA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%82+5.8Craft & service penalty69−3.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#96 of 135 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★334 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
22%reviews answered by the owner
$268typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Boston Green Clean Carpet & Upholstery Cleaning at a glance
Customers frequently praise the thoroughness of carpet and upholstery cleaning, noting fair pricing, friendly communication, and the removal of stains and odors. However, several low-star reviews highlight significant issues with punctuality, including late arrivals or no-shows without prior notice, as well as complaints about poor follow-up on scheduling requests and unexpected price increases during service.
Google rating: 4.9 out of 5 from 334 reviews (97% five-star).
Reviews on this page: 334 Google reviews (269 with written comments, 24 with photos).
Owner responses: the business replied to 22% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Boston Green Clean Carpet & Upholstery Cleaning: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Boston Green Clean Carpet & Upholstery Cleaning: 94/100 on this factor. Category median: 96.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Boston Green Clean Carpet & Upholstery Cleaning: 69/100 on this factor. Category median: 99.B
69
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Boston Green Clean Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Boston Green Clean Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Boston Green Clean Carpet & Upholstery Cleaning: 82/100 on this factor. Category median: 80.A
82
Bar = this company · dark tick = category median.
Star ratings
334 Google reviews we collected
4.9of 5
5 stars32597%
4 stars21%
3 stars00%
2 stars10%
1 star62%
Praise vs complaints
Phrases our text analysis found in 269 written reviews
98%praise
Praise59098%
Complaints132%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price429%
Reasonable1071%
Overpriced00%
Not sure00%
$268+3% vs typical carpet cleaning
Middle half of what 13 customers paid ($227–$335) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results17629%
Staff & attitude13723%
Would recommend11419%
Speed & response7012%
Price & value518%
Communication346%
Honesty & trust213%
What customers talk about
We read 269 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jay did a great job cleaning our sectional, living room rug, and nursery recliner.”
“Poor customer service and a terrible waste of time and energy”
“I had purchased a used sectional and wanted to get it professionally cleaned by someone who was reliable, detail-oriented, and reasonably priced.”
“Really appreciate the excellent service and would highly recommend!”
“Avoid this company at all costs.”
“We would highly recommend to anyone looking for a quick and easy couch cleaning!”
“Received email confirmation with the scheduled date and time — they never showed up and never called.”
“Honest, reliable business with fair pricing and no hidden fees.”
“Complete rip off.”
“From the start, Jay impressed me with how much care he puts into his work and how thoroughly he explained his process.”
“The team was super kind and accommodating I would definitely recommend if you’re looking for a reliable cleaning service.”
People customers mention
Jay37 reviews
Alex3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Boston Green Clean Carpet & Upholstery Cleaning for 5 kinds of job. Pick one to see what they paid and said.
NNathanielLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience with Boston Green Clean! Honest, reliable business with fair pricing and no hidden fees. Unlike other companies that automatically charge extra for apartment access or parking difficulties, he makes every effort to accommodate customers without unnecessary fees and is always upfront about any costs.…
Paid $250–300Great price
SSuzanne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jay did a fantastic job cleaning 4 sofas, 2 area rugs and 6 dining room chairs. Everything is spotless. He is a pleasure to work with.
Paid $500+Reasonable price
IIlaria8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service. I got my couch and rug cleaned and they now look amazing and fresh, like new. Highly recommended.
Paid $250–300
AAri2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great cleaning service. Removed terrible odor from our wall to wall carpet and did a great job on our vintage area rug and couch. Super friendly, knowledgeable, and helpful.
Paid $200–250Reasonable price
CCarmelo13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great experience! The team cleaned our couch, rugs, daybed, and ottomans, and everything came out looking almost brand new. They were professional, thorough, easy to work with, and did an excellent job. We’re very happy with the results and would definitely recommend them!
Paid $400–450Reasonable price
IIsaac2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Hire these guys if you’re looking for true professionals at a reasonable price. Jay put a lot of above and beyond effort into the job and was very candid about pricing and the whole process. I will gladly hire again in the future.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
N
Nathaniel FessehaieLocal Guide · 11 reviewsiTotal number of Google reviews Nathaniel has written across all businesses on Google Maps, not just this one.
Great experience with Boston Green Clean! Honest, reliable business with fair pricing and no hidden fees. Unlike other companies that automatically charge extra for apartment access or parking difficulties, he makes every effort to accommodate customers without unnecessary fees and is always upfront about any costs. Very friendly, kind, and professional. He even offered to clean my bar stools at no additional cost, which I hadn’t originally requested. In total I had 3 items cleaned for ~$280 including sectional couch, accent chair, and bar stool. Really appreciate the excellent service and would highly recommend!
Price assessment: Great price
Price: $250–300
E
Elaina Crugnale3 reviewsiTotal number of Google reviews Elaina has written across all businesses on Google Maps, not just this one.
Jay did a great job cleaning our sectional, living room rug, and nursery recliner. Would absolutely work with him again! Very easy to schedule and communicate with.
C
Caroline McQuade5 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
I’m so happy I found Jay and his upholstery cleaning business! I had purchased a used sectional and wanted to get it professionally cleaned by someone who was reliable, detail-oriented, and reasonably priced. From the start, Jay impressed me with how much care he puts into his work and how thoroughly he explained his process. He was also very accommodating with scheduling, which I really appreciated.
I was especially happy that the couch didn’t have any lingering chemical or unpleasant smells afterward, which was important to me. Jay clearly takes pride in his work and cares about the quality of the service he provides.
I’m already reaching out to have him clean another piece of furniture, and he’s once again going out of his way to accommodate my schedule. It’s not always easy to find someone who is both professional and personable, and Jay is exactly that.
I can’t recommend his services enough and will absolutely be keeping him in mind for future upholstery cleaning needs. If you’re looking for someone reliable who takes the time to do the job right, definitely give Jay a call!
Price assessment: Reasonable price
Response from the owner · a week ago
It was such a pleasure thank you for the kind words we glad to had the opportunity to do a professional couch cleaning in Jamaica Plain especially when it is near Jamica pond and near riverway
S
Suzanne Morin3 reviewsiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
My couch stunk like dog before getting cleaned and now it's so fresh and my whole apartment smells better!
Response from the owner · a month ago
Thank you for your kind of word. It is always great to hear our customer feel satisfied and we love doing a professional couch cleaning in Savin Hill in Dorchester MA
M
Mercedes Howard2 reviewsiTotal number of Google reviews Mercedes has written across all businesses on Google Maps, not just this one.
Great service! Guy was super friendly and did a wonderful job! Thank you!
Response from the owner · a month ago
Thank you for your wonderful feedback we love hearing that our customer feels satisfied and we love doing a professional couch cleaning in Savin Hill Dorchester MA
W
William Ferrer4 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Very professional, quality service. They did a great job in my Pottery Barn sofa
Response from the owner · a month ago
Hi William, thanks for taking the time to share your experience! Delivering professional couch cleaning in South Boston is always a pleasure, especially on beautiful Pottery Barn sofas. We really appreciate your business and look forward to helping you keep your furniture clean and fresh in the future.
M
Marlene Ramos2 reviewsiTotal number of Google reviews Marlene has written across all businesses on Google Maps, not just this one.
They did a fantastic job, cleaning the variety of pieces that I needed to have done. I had an entire sectional couch that needed to be done, Four upholstered kitchen bar stools, and an upholstered bean bag chair. They did a very detailed and thorough job for each piece. All of my pieces were left looking brand new! I would definitely hire them again In the future. Highly recommend.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for the 5-star review, Marlene!
We were happy to provide a professional couch cleaning in Cambridge MA for your Sectional sofa.
Restoring high end upholstery, sectionals, and furniture is what we do best.
Please reach out anytime you need upholstery care in the future!
I
Ilaria Russo8 reviewsiTotal number of Google reviews Ilaria has written across all businesses on Google Maps, not just this one.
Great cleaning service. Removed terrible odor from our wall to wall carpet and did a great job on our vintage area rug and couch. Super friendly, knowledgeable, and helpful.
